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Is there an Abstract outage?

Abstract status: Systems Active

Last checked: 4 minutes ago

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Abstract outages and incidents

Outage and incident data over the last 30 days for Abstract.

There have been 0 outages or incidents for Abstract in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Abstract

Outlogger tracks the status of these components for Xero:

Abstract Desktop Active
Abstract Support Tools Active
Abstract Web App Active
Abstract Website Active
API Active
Job Queues Active
Project Storage Active
Sketch Plugin Active
Component Status
Abstract Desktop Active
Abstract Support Tools Active
Abstract Web App Active
Abstract Website Active
API Active
Job Queues Active
Project Storage Active
Sketch Plugin Active

Latest Abstract outages and incidents.

View the latest incidents for Abstract and check for official updates:

Updates:

  • Time: March 9, 2022, 5:01 p.m.
    Status: Resolved
    Update: For about 3 hours on Tuesday, March 8th, 2022, Abstract experienced a downed Git cluster which resulted in users on that cluster being unable to load collections, commit, merge branches, or sync projects. We were able to deploy a fix to restore the Git cluster, and after a few hours of monitoring we were able to fully resolve the incident.

Updates:

  • Time: Jan. 29, 2022, 2:15 p.m.
    Status: Resolved
    Update: We've completed our scheduled database maintenance and the platform remains fully operational.
  • Time: Jan. 29, 2022, 1:27 p.m.
    Status: Monitoring
    Update: Our team has completed the database maintenance and the platform is back online. We're continuing to monitor things and will set this incident to resolved once we're done monitoring.
  • Time: Jan. 29, 2022, 12:04 p.m.
    Status: Identified
    Update: As announced previously, we're currently undergoing scheduled maintenance of our Database. We started this maintenance at 4am PST and expect to complete this work by 6am PST. During this time, users will be unable to use the Abstract Web App and Abstract Desktop App. An update will be posted here at 6am PST whether the maintenance is completed or requires additional time.

Updates:

  • Time: Jan. 12, 2022, 11:18 p.m.
    Status: Resolved
    Update: The login flow has been fixed, and anyone previously experiencing problems accessing the password field should now be able to log in.
  • Time: Jan. 12, 2022, 10:19 p.m.
    Status: Monitoring
    Update: We've implemented the fix for this issue and we're monitoring the results.
  • Time: Jan. 12, 2022, 10:11 p.m.
    Status: Identified
    Update: We've identified the cause of the login issue and are deploying a fix.
  • Time: Jan. 12, 2022, 4:25 p.m.
    Status: Investigating
    Update: We’re investigating an issue in which some users aren't able to log in on the web or desktop apps due to being blocked from moving to the password page to enter their password.

Updates:

  • Time: Nov. 26, 2021, 6:30 p.m.
    Status: Resolved
    Update: Sketch has released version 80.1, fixing a crash that could occur when opening documents containing invalid data: https://www.sketch.com/updates/#version-80.1 The latest Sketch release also resolves the message users were seeing about incompatibility with the Abstract plugin, so users should have no further issues using the plugin with Sketch.
  • Time: Nov. 24, 2021, 7:20 p.m.
    Status: Investigating
    Update: We're continuing to investigate the root cause of this issue, but we have identified some potential workarounds in the interim: 1. Re-enable the Abstract plugin. We've found that this allows users to continue to work without issue in most cases. 2. For users who continue to experience issues with the Abstract plugin after re-enabling it, our best recommendation is to downgrade Sketch temporarily to Sketch version v79.1: https://www.sketch.com/updates/#version-79.1
  • Time: Nov. 24, 2021, 6:48 p.m.
    Status: Investigating
    Update: We're currently investigating reports of problems with the Abstract plugin (254) in Sketch v80.

Updates:

  • Time: Oct. 26, 2021, 6:46 p.m.
    Status: Resolved
    Update: We have confirmed that the deployed fix has resolved the authentication issues. If you’re still experiencing a problem, please reach out to the support team via the in-app support form.
  • Time: Oct. 26, 2021, 6:36 p.m.
    Status: Monitoring
    Update: We believe we have isolated and resolved the root cause of the authentication issues, and everything should be back to normal. We'll continue monitoring to ensure that the issue is fully resolved.
  • Time: Oct. 26, 2021, 6:20 p.m.
    Status: Investigating
    Update: We're currently investigating issues authenticating with Abstract, which is leading to issues searching, opening, and displaying projects in both the Abstract Web App and Abstract Desktop.

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Frequently Asked Questions - Abstract

Is there a Abstract outage?
The current status of Abstract is: Systems Active
Where can I find the official status page of Abstract?
The official status page for Abstract is here
How can I get notified if Abstract is down or experiencing an outage?
To get notified of any status changes to Abstract, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Abstract every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Abstract do?
Collaborate on Sketch designs in real-time with version control. Work together on the same file without losing the original.

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