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Is there an Abstract outage?

Abstract status: Systems Active

Last checked: 9 minutes ago

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Abstract outages and incidents

Outage and incident data over the last 30 days for Abstract.

There have been 0 outages or incidents for Abstract in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Abstract

Outlogger tracks the status of these components for Xero:

Abstract Desktop Active
Abstract Support Tools Active
Abstract Web App Active
Abstract Website Active
API Active
Job Queues Active
Project Storage Active
Sketch Plugin Active
Component Status
Abstract Desktop Active
Abstract Support Tools Active
Abstract Web App Active
Abstract Website Active
API Active
Job Queues Active
Project Storage Active
Sketch Plugin Active

Latest Abstract outages and incidents.

View the latest incidents for Abstract and check for official updates:

Updates:

  • Time: Oct. 12, 2021, 9:44 p.m.
    Status: Resolved
    Update: We have completed monitoring and believe that the root cause of the issue has been resolved. Support will continue to work with those who may be experiencing secondary issues caused by this issue such as <a href="https://help.abstract.com/hc/en-us/articles/360049923132-Resolve-diverged-branches">diverged branches</a>. If you continue to experience sync troubles, please write us through the in-app support form or via [email protected] and attach a fresh set of debug logs. We’ll be happy to assist.
  • Time: Oct. 11, 2021, 5:49 p.m.
    Status: Monitoring
    Update: As of late Friday afternoon, October 8th, we believe we have released a fix for the root cause of the issues customers were experiencing while syncing, merging, and committing. We're monitoring the situation and continuing to keep an eye out for additional reports or a spike in related errors. If you experienced sync issues during this incident, but you did not attempt to merge a branch, the current workaround is to <a href="https://help.abstract.com/hc/en-us/articles/360055392431-Pending-commits-and-sync-errors#pending-commits">Force Push the branch from the Development menu</a>. If you attempted to merge a branch during this incident and your branch is now merged or archived, but not synced to the web app as expected, the current workaround is to: 1. Open the Abstract desktop app. 2. Select the project with the branch you’d like to archive / delete. 3. Select Branches from the left side pane. 4. Select the Archived tab to view the archived branches in the project. 5. Use the search bar, author filter, or scroll to locate the branch that may have been archived 6. Click the ... menu at the far right side of the branch name. 7. Either select "New Child Branch..." or "Export files" a. <b>If you selected "New Child Branch...":</b> 1. Name your branch 2. Merge your branch into Master, or continue work on that branch b. <b>If you selected "Export files":</b> 1. Choose a location to export all of the project files from that branch 2. <a href="https://help.abstract.com/hc/en-us/articles/360049923152-Creating-branches#create-a-branch-from-the-main-branch">Create a new Branch</a> 3. <a href="https://help.abstract.com/hc/en-us/articles/360049923072-Add-files-to-your-project#add-files-to-an-existing-project">Re-Add your files to the project</a> on your newly created Branch
  • Time: Oct. 8, 2021, 2:22 p.m.
    Status: Identified
    Update: We're investigating reports from some Abstract for Sketch users of problems with committing, merging, and syncing. We believe we've identified the issue and are working to deploy the fix.

Updates:

  • Time: Sept. 29, 2021, 10:18 p.m.
    Status: Resolved
    Update: The Abstract web app is now loading normally. If you're still experiencing issues loading the Abstract web app, please refresh your browser using CMD + SHIFT + R (on Mac) or CTRL + F5 (on PC). If you still aren't able to load the web app after a hard refresh, please contact Abstract Support: [email protected] Thank you for your patience while we resolved this incident.
  • Time: Sept. 29, 2021, 9:52 p.m.
    Status: Monitoring
    Update: We've deployed a fix and we're monitoring the results.
  • Time: Sept. 29, 2021, 9:27 p.m.
    Status: Identified
    Update: We've identified the root cause of the problem and are deploying a fix.
  • Time: Sept. 29, 2021, 9:18 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 29, 2021, 9:16 p.m.
    Status: Investigating
    Update: We're currently investigating an outage affecting the Abstract web app, including the sign in page. The Abstract desktop app is not affected.

Updates:

  • Time: Sept. 2, 2021, 4:21 p.m.
    Status: Resolved
    Update: We have shipped a new release, v98.0.5, that has an updated Sketch plugin, v254, that re-enables compatibility with Sketch versions 75, 76+. Please download and use 98.0.5: https://app.abstract.com/download Please contact [email protected] should you encounter any new issues after updating. Thank you very much for your patience.
  • Time: Sept. 1, 2021, 11:12 p.m.
    Status: Identified
    Update: We've completed our fix for the Sketch plugin and are continuing to test it. Once the build has been confirmed release ready, we'll update this status accordingly. In the meantime, we continue to ask Abstract Branches users to delay upgrading to Sketch 76 until our fix has been released and this incident has resolved. For users who have already upgraded to Sketch 76, downgrading to Sketch 75 continues to be the only workaround. https://www.sketch.com/updates/#version-75 We appreciate your continued patience and understanding as we work to resolve this issue.
  • Time: Sept. 1, 2021, 7:24 p.m.
    Status: Identified
    Update: Work and testing on our fix continues. Once we've verified that it's ready for release we'll post an update here. In the meantime, we continue to ask Abstract Branches users to delay upgrading to Sketch 76 until our fix has been released and this incident has resolved. For users who have already upgraded to Sketch 76, downgrading to Sketch 75 continues to be the only workaround. https://www.sketch.com/updates/#version-75 Thank you for your continued patience while we work to release this fix.
  • Time: Sept. 1, 2021, 2:20 p.m.
    Status: Identified
    Update: We are preparing a release to fix this issue. As previously disclosed, until this release is fixed the only viable workaround is to downgrade to Sketch 75: https://www.sketch.com/updates/#version-75 We continue to recommend that Abstract Branches users who have not yet upgraded to Sketch 76 wait for us to release the fix before upgrading.
  • Time: Aug. 31, 2021, 10:05 p.m.
    Status: Identified
    Update: We have identified multiple potential solutions for this issue and are testing these internally. Additionally, we are communicating with Sketch to ensure that when our fix is ready, it can be delivered to our customers reliably. We currently expect to follow up with additional information tomorrow morning (Sept 1st, 2021) at 10am EST. As previously disclosed, the current workaround for those affected is to downgrade sketch to version 75. https://www.sketch.com/updates/#version-75
  • Time: Aug. 31, 2021, 6:17 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. At the moment, the only viable workaround if you've already upgraded Sketch to version 76 is to downgrade Sketch to version 75: https://www.sketch.com/updates/#version-75 If you have not yet upgraded Sketch past version 75, we encourage you not to upgrade for the time being.
  • Time: Aug. 31, 2021, 4:30 p.m.
    Status: Identified
    Update: We believe we have identified the root issue and are working on a fix. During this time, users will still be blocked from using the Abstract Branches plugin with Sketch 76. Abstract users who have not updated to Sketch 76 yet are encouraged to remain on an earlier version while we work towards a resolution. We appreciate your continued patience while we work to resolve this issue.
  • Time: Aug. 31, 2021, 3:02 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue, and have confirmed that this affects the Abstract Branches plugin only. The Abstract Notebooks plugin is unaffected.
  • Time: Aug. 31, 2021, 2:19 p.m.
    Status: Investigating
    Update: We're investigating an issue related to our Sketch plugin that currently blocks users from using Abstract with Sketch. We appreciate your patience while we investigate the issue.

Updates:

  • Time: June 30, 2021, 4:28 p.m.
    Status: Resolved
    Update: We are continuing to monitor for any further issues.
  • Time: June 30, 2021, 3:50 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring results. Please refresh the app if necessary using command + R on the keyboard.
  • Time: June 30, 2021, 3:33 p.m.
    Status: Identified
    Update: We are continuing to resolve the issue.
  • Time: June 30, 2021, 3:10 p.m.
    Status: Investigating
    Update: We’re investigating elevated API error rates that may result in users being blocked from performing actions on the web and desktop apps. We appreciate your patience while we investigate the issue.

Updates:

  • Time: May 14, 2021, 10:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 14, 2021, 10:29 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 14, 2021, 10:16 p.m.
    Status: Investigating
    Update: Notebooks are temporarily unavailable while we troubleshoot a production configuration issue

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Frequently Asked Questions - Abstract

Is there a Abstract outage?
The current status of Abstract is: Systems Active
Where can I find the official status page of Abstract?
The official status page for Abstract is here
How can I get notified if Abstract is down or experiencing an outage?
To get notified of any status changes to Abstract, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Abstract every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Abstract do?
Collaborate on Sketch designs in real-time with version control. Work together on the same file without losing the original.

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