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Is there an Abstract outage?

Abstract status: Systems Active

Last checked: 7 minutes ago

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Abstract outages and incidents

Outage and incident data over the last 30 days for Abstract.

There have been 0 outages or incidents for Abstract in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Abstract

Outlogger tracks the status of these components for Xero:

Abstract Desktop Active
Abstract Support Tools Active
Abstract Web App Active
Abstract Website Active
API Active
Job Queues Active
Project Storage Active
Sketch Plugin Active
Component Status
Abstract Desktop Active
Abstract Support Tools Active
Abstract Web App Active
Abstract Website Active
API Active
Job Queues Active
Project Storage Active
Sketch Plugin Active

Latest Abstract outages and incidents.

View the latest incidents for Abstract and check for official updates:

Updates:

  • Time: Oct. 14, 2019, 4:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 14, 2019, 4:38 p.m.
    Status: Investigating
    Update: We're investigating an issue with our marketing website (www.abstract.com). To access your projects, visit app.goabstract.com.

Updates:

  • Time: Sept. 24, 2019, 11:03 p.m.
    Status: Resolved
    Update: This incident has been resolved. The team is currently addressing a permanent fix.
  • Time: Sept. 24, 2019, 10:18 p.m.
    Status: Monitoring
    Update: A workaround has been identified and implemented and we're monitoring the results. All functionality should be restored now.
  • Time: Sept. 24, 2019, 9:38 p.m.
    Status: Identified
    Update: Our engineering team has identified an issue affecting sync jobs and accessing data in particular projects. We're currently looking into potential resolutions.

Updates:

  • Time: Aug. 16, 2019, 1:45 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 16, 2019, 1:24 a.m.
    Status: Monitoring
    Update: We have deployed server side fixes and a new desktop build. If you are continuing to face sync issues, please refer to the instructions in the release notes: https://www.abstract.com/release-notes/ We will continue to monitor activity for a small while longer.
  • Time: Aug. 16, 2019, 12:46 a.m.
    Status: Monitoring
    Update: Our team has identified and deployed a server side fix for the impacted performance. We are currently testing this internally and will soon be releasing a new build in tandem with the server side fix along with basic instructions to resolve. Thank you for your continued patience.
  • Time: Aug. 15, 2019, 10:20 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our server hosts that has resulted in degraded performance across desktop and web applications. We will update the status here again when new information is available.

Updates:

  • Time: Aug. 15, 2019, 8:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 15, 2019, 7:54 p.m.
    Status: Identified
    Update: We’ve identified and deployed a fix that we’re actively monitoring. Please retry your actions and should they continue to fail, contact [email protected]. Thank you for your patience so far.
  • Time: Aug. 15, 2019, 5:54 p.m.
    Status: Identified
    Update: We’ve identified and deployed a fix that we’re actively monitoring. Please retry your actions and should they continue to fail, contact [email protected]. Thank you for your patience so far.
  • Time: Aug. 15, 2019, 5:22 p.m.
    Status: Identified
    Update: Some users are still experiencing issues with sync, collections, and share links. We're working hard to get those features restored and thank you for hanging in there with us until we do. More updates to come.
  • Time: Aug. 15, 2019, 4:44 p.m.
    Status: Identified
    Update: We're aware that some customers are also experiencing issues with collections and share links. We expect to deploy a fix that will restore functionality for these features as well.
  • Time: Aug. 15, 2019, 4:29 p.m.
    Status: Identified
    Update: We don't have any additional updates at this time but appreciate your patience as we continue to troubleshoot the issue. You'll hear back from us soon with more information.
  • Time: Aug. 15, 2019, 3:55 p.m.
    Status: Identified
    Update: We're still working on a fix to restore sync functionality. We appreciate your patience during the troubleshooting process. Check back soon for another update.
  • Time: Aug. 15, 2019, 3:24 p.m.
    Status: Identified
    Update: We've identified the issue affecting sync and our engineers continue to troubleshoot. Stay tuned for more updates soon.
  • Time: Aug. 15, 2019, 2:55 p.m.
    Status: Investigating
    Update: Our engineering team has identified an issue affecting sync functionality for some customers. Once a fix is deployed, syncing will resume. We look forward to sharing an update soon.

Updates:

  • Time: June 10, 2019, 12:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 10, 2019, 10:41 a.m.
    Status: Investigating
    Update: Our engineering team has identified an issue affecting sync functionality for some customers. Once a fix is deployed, syncing will resume. We look forward to having this resolved within the next 2 hours.

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Frequently Asked Questions - Abstract

Is there a Abstract outage?
The current status of Abstract is: Systems Active
Where can I find the official status page of Abstract?
The official status page for Abstract is here
How can I get notified if Abstract is down or experiencing an outage?
To get notified of any status changes to Abstract, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Abstract every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Abstract do?
Collaborate on Sketch designs in real-time with version control. Work together on the same file without losing the original.

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