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Is there an AchieveIt outage?

AchieveIt status: Systems Active

Last checked: 5 minutes ago

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AchieveIt outages and incidents

Outage and incident data over the last 30 days for AchieveIt.

There have been 0 outages or incidents for AchieveIt in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for AchieveIt

Outlogger tracks the status of these components for Xero:

Web Application - Commercial Environment Active
Web Application - US Government Environment Active
Component Status
Web Application - Commercial Environment Active
Web Application - US Government Environment Active

Latest AchieveIt outages and incidents.

View the latest incidents for AchieveIt and check for official updates:

Updates:

  • Time: July 19, 2024, 3:03 a.m.
    Status: Resolved
    Update: Service in all production environments has been fully restored. All our automated and manual tests have confirmed full functionality. We will continue to monitor our hosting provider's updates on their full recovery.
  • Time: July 19, 2024, 3:03 a.m.
    Status: Resolved
    Update: Service in all production environments has been fully restored. All our automated and manual tests have confirmed full functionality. We will continue to monitor our hosting provider's updates on their full recovery.
  • Time: July 19, 2024, 2:42 a.m.
    Status: Monitoring
    Update: The Commercial production environment now appears to be recovering. We are running tests on all production environments to validate that they have fully recovered.
  • Time: July 19, 2024, 2:32 a.m.
    Status: Monitoring
    Update: Services have begun to be restored to our US Government production environment. We are still seeing a service outage in our Commercial production environment. We are continuing to monitor the recovery and will provide another update shortly.
  • Time: July 19, 2024, 2:32 a.m.
    Status: Monitoring
    Update: Services have begun to be restored to our US Government production environment. We are still seeing a service outage in our Commercial production environment. We are continuing to monitor the recovery and will provide another update shortly.
  • Time: July 19, 2024, 12:44 a.m.
    Status: Identified
    Update: We are continuing to monitor updates and on the issues with our hosting provider.
  • Time: July 19, 2024, 12:44 a.m.
    Status: Identified
    Update: We are continuing to monitor updates and on the issues with our hosting provider.
  • Time: July 18, 2024, 11:40 p.m.
    Status: Identified
    Update: Within the past 1.5 hours our hosting provider, Microsoft Azure, reported and interruption in service that is affecting one of the data centers in which our primary services are hosted. This issue is preventing users from logging in or using the AcheiveIt services. We are continuing to monitor updates from Azure and will update this incident as we receive more information.
  • Time: July 18, 2024, 11:40 p.m.
    Status: Identified
    Update: Within the past 1.5 hours our hosting provider, Microsoft Azure, reported and interruption in service that is affecting one of the data centers in which our primary services are hosted. This issue is preventing users from logging in or using the AcheiveIt services. We are continuing to monitor updates from Azure and will update this incident as we receive more information.

Updates:

  • Time: Feb. 2, 2024, 2:12 a.m.
    Status: Resolved
    Update: We have published a fix for the performance issue related to loading certain plan information and all system metrics are normal.
  • Time: Feb. 2, 2024, 2:12 a.m.
    Status: Resolved
    Update: We have published a fix for the performance issue related to loading certain plan information and all system metrics are normal.
  • Time: Feb. 1, 2024, 4:48 p.m.
    Status: Identified
    Update: We have identified the cause of the performance degradation and are working on a fix. To alleviate the performance bottleneck, we have increased resources available to the database in the Commercial hosting environment and are seeing that load has substantially improved. We will continue to monitor database performance and change scaling parameters as needed as we work on a permanent resolution.
  • Time: Feb. 1, 2024, 4:48 p.m.
    Status: Identified
    Update: We have identified the cause of the performance degradation and are working on a fix. To alleviate the performance bottleneck, we have increased resources available to the database in the Commercial hosting environment and are seeing that load has substantially improved. We will continue to monitor database performance and change scaling parameters as needed as we work on a permanent resolution.
  • Time: Feb. 1, 2024, 3:46 p.m.
    Status: Investigating
    Update: We are investigating an issue that appears to be causing some instances of plan information to load either slowly or fail to load when viewing an individual plan, running cross-plan reports, or loading custom dashboards.
  • Time: Feb. 1, 2024, 3:46 p.m.
    Status: Investigating
    Update: We are investigating an issue that appears to be causing some instances of plan information to load either slowly or fail to load when viewing an individual plan, running cross-plan reports, or loading custom dashboards.

Updates:

  • Time: June 19, 2023, 5:04 p.m.
    Status: Resolved
    Update: All system functionality has returned to normal.
  • Time: June 19, 2023, 4:47 p.m.
    Status: Monitoring
    Update: A spike in database utilization related to a maintenance task appears to have caused the service interruption. We've halted the maintenance process and the application is now operating normally.
  • Time: June 19, 2023, 4:23 p.m.
    Status: Investigating
    Update: There is a service interruption preventing users from logging into the application in the Commercial environment (my.achieveit.com). We are investigating the cause of the failure.

Updates:

  • Time: June 19, 2023, 5:04 p.m.
    Status: Resolved
    Update: All system functionality has returned to normal.
  • Time: June 19, 2023, 4:47 p.m.
    Status: Monitoring
    Update: A spike in database utilization related to a maintenance task appears to have caused the service interruption. We've halted the maintenance process and the application is now operating normally.
  • Time: June 19, 2023, 4:23 p.m.
    Status: Investigating
    Update: There is a service interruption preventing users from logging into the application in the Commercial environment (my.achieveit.com). We are investigating the cause of the failure.

Updates:

  • Time: Feb. 24, 2023, 2:21 a.m.
    Status: Resolved
    Update: The Mailgun service appears to have stabilized. During the past 12 hours, all emails sent from our system through Mailgun have been delivered as expected. We are marking our issue as resolved, and will provide additional updates from Mailgun if there are any of importance to our customers.
  • Time: Feb. 23, 2023, 3:56 p.m.
    Status: Monitoring
    Update: Mailgun continues to be under an active DDoS attack. We have observed improvements in email delivery rates over the past 24 hours which indicates that Mailgun's mitigation efforts are being effective. We will continue to monitor delivery rates and Mailgun reports for the immediate future and provide updates when there is a substantial change.
  • Time: Feb. 22, 2023, 9:34 p.m.
    Status: Identified
    Update: The email service used by AchieveIt to send emails from our production applications is experiencing intermittent delays delivery certain emails to recipients. The service, Mailgun, has reported that they have been under a distributed denial of service attack since February 21, 2023. During that time, Mailgun has been working with its hosting and infrastructure providers to reduce the impact of the attack and restore normal delivery. We have observed that a small percentage of emails from AchieveIt in the past 36 hours have been either delayed or not yet delivered. Most emails are, however, being delivered as expected. We will continue to monitor Mailgun's response and provide updates here. We are also evaluating options for delivering the remainder of the delayed emails.

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Frequently Asked Questions - AchieveIt

Is there a AchieveIt outage?
The current status of AchieveIt is: Systems Active
Where can I find the official status page of AchieveIt?
The official status page for AchieveIt is here
How can I get notified if AchieveIt is down or experiencing an outage?
To get notified of any status changes to AchieveIt, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of AchieveIt every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does AchieveIt do?
AchieveIt's software provides visibility and accountability for business plan goals and objectives through strategic planning, performance management, and business development.

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