Time: July 12, 2021, 11:52 p.m.

Status: Resolved

Update: As of 21:36 UTC (5:36 PM EDT), Microsoft has reported that it has mitigated the performance degradation on its CDN services. We have observed that AchieveIt application behavior has returned to normal. We will continue to monitor system performance, but we believe the issue is now resolved.

Time: July 12, 2021, 9:32 p.m.

Status: Identified

Update: Our hosting provider, Microsoft Azure, is experiencing a degradation of their content delivery network (CDN) service that is affecting some AchieveIt users. AchieveIt uses the Azure CDN to serve the static web content for our web application. A user who is affected by this incident may experience the AchieveIt application loading slowly or sometimes timing out. You may be able to temporarily resolve the connection problem by refreshing the web application in your browser or retrying the action that timed out. We will continue to monitor and provide updates as Microsoft works to resolve the problem.

Time: April 21, 2021, 12:47 a.m.

Status: Resolved

Update: An issue was identified with our single sign-on provider, Auth0, which prevented customers that login via SSO to be unable to access the AchieveIt web application hosted in our Commercial environment. The interruption spanned from approximately 3:38 PM UTC until 8:00 PM UTC. During that time users who did not already have an active user session and were required to login using their organization's credentials through SSO could not access the application. Other portions of the system, including direct login with username and password; email notifications and scheduled email reports; and providing progress updates through the Progress Update Landing Page still functioned normally. Auth0 is continuing to provide status updates on the root cause as they investigate at https://status.auth0.com/incidents/zvjzyc7912g5.

Time: April 21, 2021, 12:47 a.m.

Status: Resolved

Update: An issue was identified with our single sign-on provider, Auth0, which prevented customers that login via SSO to be unable to access the AchieveIt web application hosted in our Commercial environment. The interruption spanned from approximately 3:38 PM UTC until 8:00 PM UTC. During that time users who did not already have an active user session and were required to login using their organization's credentials through SSO could not access the application. Other portions of the system, including direct login with username and password; email notifications and scheduled email reports; and providing progress updates through the Progress Update Landing Page still functioned normally. Auth0 is continuing to provide status updates on the root cause as they investigate at https://status.auth0.com/incidents/zvjzyc7912g5.

Time: April 21, 2021, 12:38 a.m.

Status: Resolved

Update: From approximately 9:40 PM UTC until 10:40 PM UTC, Azure's global DNS service experienced a service availability issue caused by an anomalous surge in DNS queries from across the globe. Azure's edge DNS servers failed to handle the increased volume due to a code defect, and the result was that during this time many users were unable to reach the AchieveIt web application in both our Commercial and US Government environments. Azure has since resolve the defect in its DNS service to prevent a recurrence of the same type of service interruption.

Time: April 21, 2021, 12:38 a.m.

Status: Resolved

Update: From approximately 9:40 PM UTC until 10:40 PM UTC, Azure's global DNS service experienced a service availability issue caused by an anomalous surge in DNS queries from across the globe. Azure's edge DNS servers failed to handle the increased volume due to a code defect, and the result was that during this time many users were unable to reach the AchieveIt web application in both our Commercial and US Government environments. Azure has since resolve the defect in its DNS service to prevent a recurrence of the same type of service interruption.