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Is there an Acoustic outage?

Acoustic status: Systems Active

Last checked: a minute ago

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Acoustic outages and incidents

Outage and incident data over the last 30 days for Acoustic.

There have been 2 outages or incidents for Acoustic in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Acoustic

Outlogger tracks the status of these components for Xero:

Acoustic Social Audiences Active
CIS-Hosted Custom Integrations & Web Applications Active
Support Portal Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
AP Active
EMEA Active
US Active
APAC Active
EMEA Active
Pilot Active
US Active
Data Ingest Active
Notifications Active
Replay Active
Snapshot Data Active
Webportal Active
Data Ingest Active
Notifications Active
Replay Active
Snapshot Data Active
Webportal Active
Data Ingest Active
Notifications Active
Replay Active
Snapshot Data Active
Webportal Active
Data Ingest Active
Notifications Active
Replay Active
Snapshot Data Active
Webportal Active
Component Status
Acoustic Social Audiences Active
CIS-Hosted Custom Integrations & Web Applications Active
Support Portal Active
Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
Active
API Active
Data Jobs Active
Email Active
Mobile Push Active
Other Active
Reporting Active
SMS Active
Transact Active
Website (UI) Active
Active
AP Active
EMEA Active
US Active
Active
APAC Active
EMEA Active
Pilot Active
US Active
Active
Data Ingest Active
Notifications Active
Replay Active
Snapshot Data Active
Webportal Active
Active
Data Ingest Active
Notifications Active
Replay Active
Snapshot Data Active
Webportal Active
Active
Data Ingest Active
Notifications Active
Replay Active
Snapshot Data Active
Webportal Active
Active
Data Ingest Active
Notifications Active
Replay Active
Snapshot Data Active
Webportal Active

Latest Acoustic outages and incidents.

View the latest incidents for Acoustic and check for official updates:

Updates:

  • Time: Oct. 1, 2024, 2:47 p.m.
    Status: Resolved
    Update: Our team has resolved the issue related to Campaign SFTP, and all services are now functioning normally. We apologize for any disruption this may have caused and appreciate your patience.
  • Time: Oct. 1, 2024, 11:11 a.m.
    Status: Monitoring
    Update: Our team has resolved the issue concerning Campaign SFTP and is now actively monitoring the service to ensure its continued stability. We apologize for any inconvenience this may have caused and will be providing a Root Cause Analysis (RCA) soon. If you have any additional questions or need further assistance, please don’t hesitate to open a support case.
  • Time: Oct. 1, 2024, 9:18 a.m.
    Status: Investigating
    Update: Our team still continues to actively investigate the Campaign SFTP Issue. We apologize for any inconvenience you may be experiencing due to this issue.
  • Time: Oct. 1, 2024, 8:07 a.m.
    Status: Investigating
    Update: Our team continues to actively investigate the Campaign API. Customers impact: We are currently experiencing an issue with our internal service that is leading to authentication errors. As a result, customers are unable to access SFTP, API, and other integrations, including Unica. We apologize for any inconvenience you may be experiencing due to this issue.
  • Time: Oct. 1, 2024, 7:55 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with the Acoustic Campaign service on POD 3 and will follow-up with more information soon. We apologize for any inconvenience you may be experiencing due to this issue.

Updates:

  • Time: Sept. 24, 2024, 9:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 24, 2024, 7:52 p.m.
    Status: Monitoring
    Update: Our team has resolved this issue regarding processing delays on US-1 and continues to actively monitoring the service to ensure backlog of events is processed. Customer impact: We anticipate within the next 1-2 hours all data in the backlog will be processes. In the mean time, some sessions may take longer to appear in search results. We apologize for any inconvenience you may have experienced due to this issue.
  • Time: Sept. 24, 2024, 4:42 p.m.
    Status: Monitoring
    Update: Our team has resolved this issue regarding processing delays on US-1 and is now actively monitoring the service to ensure the backlog of events is processed. Customer impact: Some sessions may take longer to appear in search results until the system has time to process the backlog. We apologize for any inconvenience you may have experienced due to this issue.
  • Time: Sept. 24, 2024, 4:35 p.m.
    Status: Investigating
    Update: We are currently investigating an incident with the Acoustic Experience Analytics service in US-1 involving processing delays and will follow-up with more information soon. We apologize for any inconvenience you are experiencing.

Updates:

  • Time: Sept. 12, 2024, 6:26 a.m.
    Status: Resolved
    Update: Our team has resolved this issue regarding transact and all services are now responding normally. Customer Impact: Customers may have experienced delays in the delivery of Transact/API mailings. We apologize for any inconvenience you may have experienced due to this issue.
  • Time: Sept. 11, 2024, 6:22 p.m.
    Status: Monitoring
    Update: Our team has resolved this issue regarding Transact and is now actively monitoring the service to ensure stability. Regarding the API degraded performance, changes were made but have not received confirmation of success yet, so leaving status unchanged for now. We apologize for any inconvenience you may have experienced due to this issue.
  • Time: Sept. 11, 2024, 4:48 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 11, 2024, 4:29 p.m.
    Status: Investigating
    Update: Our team is actively investigating the performance issues affecting Transact/API modules. Customer Impact: Customers may experience delays in the delivery of Transact/API mailings. We apologize for any inconvenience this may cause and will provide further updates as soon as possible. Thank you for your patience.

Updates:

  • Time: Sept. 11, 2024, 9:52 p.m.
    Status: Resolved
    Update: Our team has resolved this issue regarding Campaign and all services are now responding normally. Customer impact: During the outage, clients was unable to login to the Campaign website intermittently nor able to submit API calls during that time. We apologize for any inconvenience you may have experienced due to this issue.
  • Time: Sept. 11, 2024, 4:21 p.m.
    Status: Monitoring
    Update: Our team has resolved this issue regarding Campaign access and is now actively monitoring the service to ensure stability. We apologize for any inconvenience you may have experienced due to this issue.
  • Time: Sept. 11, 2024, 4:06 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 10, 2024, 5:14 p.m.
    Status: Resolved
    Update: Our team has resolved this issue regarding Replay on US-1 and all services are now responding normally. Customer impact: Session replay is now behaving normally. We apologize for any inconvenience you may have experienced due to this issue.
  • Time: Sept. 10, 2024, 3:18 p.m.
    Status: Monitoring
    Update: Our team has resolved this issue regarding Replay on US-1 and is now actively monitoring the service to ensure stability. Customer impact: Session replay is now behaving normally. We apologize for any inconvenience you may have experienced due to this issue.
  • Time: Sept. 10, 2024, 3:04 p.m.
    Status: Investigating
    Update: We are currently investigating an incident with the Acoustic Experience Analytics service in US-1 and will follow-up with more information soon. We apologize for any inconvenience you are experiencing.

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Frequently Asked Questions - Acoustic

Is there a Acoustic outage?
The current status of Acoustic is: Systems Active
Where can I find the official status page of Acoustic?
The official status page for Acoustic is here
How can I get notified if Acoustic is down or experiencing an outage?
To get notified of any status changes to Acoustic, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Acoustic every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Acoustic do?
Acoustic Connect enables the creation of customized experiences that increase conversions by focusing on user intent.

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