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Is there an AgentSync outage?

AgentSync status: Systems Active

Last checked: 57 seconds ago

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AgentSync outages and incidents

Outage and incident data over the last 30 days for AgentSync.

There have been 2 outages or incidents for AgentSync in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for AgentSync

Outlogger tracks the status of these components for Xero:

AgentSync Platform Active
Third-Party Services Active
ProducerSync API Active
Bugs and Fixes Active
Contracting Login Active
Product Updates Active
Salesforce Active
NIPR Active
WebCE Active
Component Status
AgentSync Platform Active
Third-Party Services Active
Active
ProducerSync API Active
Active
Bugs and Fixes Active
Contracting Login Active
Product Updates Active
Active
Salesforce Active
Active
NIPR Active
WebCE Active

Latest AgentSync outages and incidents.

View the latest incidents for AgentSync and check for official updates:

Updates:

  • Time: May 13, 2024, 5:45 p.m.
    Status: Resolved
    Update: The issue has been resolved. All operations have returned to normal.
  • Time: May 13, 2024, 3:40 p.m.
    Status: Identified
    Update: We've identified a fix and monitoring results
  • Time: May 13, 2024, 3:39 p.m.
    Status: Identified
    Update: Currently, we have seen intermittent timeout issues when calling the ProducerSync API. This may result in issues retrieving data when this occurs.

Updates:

  • Time: April 22, 2024, 5:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 22, 2024, 4:36 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 22, 2024, 3:35 p.m.
    Status: Monitoring
    Update: PDB Alerts are delayed on Monday, April 22nd. This notification will be updated when Alerts are available for retrieval. Note today’s file will include Saturday, April 20th and Sunday, April 21st changes.

Updates:

  • Time: April 19, 2024, 2:29 p.m.
    Status: Postmortem
    Update: This incident originated from ProducerSync API and the result was the inability for any API consumer/customer to retrieve data for a “new” NPN during that period from 1:20PM MST - 2:01PM MST on 4/18. This type of issue impacted these customers: * AgentSync Contracting * AgentSync Manage * ProducerSync API Customers
  • Time: April 17, 2024, 8:14 p.m.
    Status: Resolved
    Update: Incident has been resolved. All AgentSync Products are fully operational.
  • Time: April 17, 2024, 7:53 p.m.
    Status: Identified
    Update: We're experiencing an elevated level of API errors and are currently looking into the issue.

Updates:

  • Time: April 16, 2024, 4:11 p.m.
    Status: Resolved
    Update: NIPR reported this issue has been resolved.
  • Time: April 16, 2024, 3:54 p.m.
    Status: Investigating
    Update: NIPR has reported Production issues with transactions. We are working with NIPR to get additional details and will update here as soon as we receive them.

Updates:

  • Time: March 23, 2024, 1:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 23, 2024, 1:42 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: March 21, 2024, 6:29 p.m.
    Status: Identified
    Update: NIPR will be conducting a regular maintenance on Saturday, March 23rd between 8am-9am CT. There may be a temporary downtime during the upgrade process, which could affect application accessibility. Please contact NIPR Support at [email protected] with any questions or for additional information.

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Frequently Asked Questions - AgentSync

Is there a AgentSync outage?
The current status of AgentSync is: Systems Active
Where can I find the official status page of AgentSync?
The official status page for AgentSync is here
How can I get notified if AgentSync is down or experiencing an outage?
To get notified of any status changes to AgentSync, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of AgentSync every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does AgentSync do?
AgentSync's software ensures compliance with state producer licensing and appointment regulations for insurance companies. Discover the benefits of our modern compliance solutions.

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