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Is there an Aircall outage?

Aircall status: Systems Active

Last checked: 4 minutes ago

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Aircall outages and incidents

Outage and incident data over the last 30 days for Aircall.

There have been 1 outages or incidents for Aircall in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Aircall

Outlogger tracks the status of these components for Xero:

Admin Dashboard Active
Aircall Apps Active
aircall.io website Active
Inbound calls Active
Integrations Active
Messaging (SMS*/MMS*) Active
Outbound calls Active
Public API Active
Component Status
Admin Dashboard Active
Aircall Apps Active
aircall.io website Active
Inbound calls Active
Integrations Active
Messaging (SMS*/MMS*) Active
Outbound calls Active
Public API Active

Latest Aircall outages and incidents.

View the latest incidents for Aircall and check for official updates:

Updates:

  • Time: Oct. 1, 2024, 4:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 1, 2024, 1:32 p.m.
    Status: Monitoring
    Update: We have identified an issue impacting audio quality in France

Updates:

  • Time: Sept. 11, 2024, 2:34 a.m.
    Status: Resolved
    Update: Call and SMS functionality has been fully restored and is operating normally. Please log out and log back into the Aircall app to ensure the fix is applied.
  • Time: Sept. 11, 2024, 2:13 a.m.
    Status: Monitoring
    Update: We are seeing signs of recovery from this incident, and customers should now be able to make and receive calls. Please log out and back into the Aircall app to ensure the fix is applied. Our team is actively monitoring the situation with our carrier partner to ensure full resolution. We will provide another update in 30 minutes or sooner if more information becomes available.
  • Time: Sept. 11, 2024, 1:51 a.m.
    Status: Identified
    Update: We have identified the issue in collaboration with our provider that is affecting some users’ ability to make or receive calls and send SMS messages via the Aircall app. We will provide another update in 30 minutes or sooner if more information becomes available.
  • Time: Sept. 11, 2024, 1:17 a.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting some users who may be unable to make or receive calls, as well as send SMS messages from the Aircall app. Our team is working to resolve this as quickly as possible and we will provide another update in 30 minutes or as soon as more information becomes available.

Updates:

  • Time: Aug. 19, 2024, 1:41 a.m.
    Status: Resolved
    Update: We are delighted to inform you that the issue with outbound calls failing has been fully resolved.
  • Time: Aug. 19, 2024, 1:10 a.m.
    Status: Monitoring
    Update: The implemented fix is yielding positive results, and we are noticing significant improvements.
  • Time: Aug. 19, 2024, 1:04 a.m.
    Status: Identified
    Update: We have successfully identified the issue and applied a solution. Please log back into your Aircall application to ensure that the changes have been implemented.
  • Time: Aug. 19, 2024, 12:54 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with failed Outbound calls on Aircall desktop application due to connectivity issue.

Updates:

  • Time: Aug. 2, 2024, 9:09 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 2, 2024, 9:07 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are now monitoring the results.
  • Time: Aug. 2, 2024, 8:58 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 2, 2024, 8:49 a.m.
    Status: Investigating
    Update: We are currently investigating reports of the Aircall CTI and the Activity Feed not loading properly.

Updates:

  • Time: Aug. 1, 2024, 3:05 a.m.
    Status: Resolved
    Update: This incident has now been resolved. Any missing call history for the duration of the incident will be backfilled.
  • Time: Aug. 1, 2024, 2:52 a.m.
    Status: Monitoring
    Update: The fix implemented has been tested to be working. Call History during the incident is not yet displayed on the Aircall App and will be backfilled.
  • Time: Aug. 1, 2024, 2:37 a.m.
    Status: Investigating
    Update: We have now put in a fix for this issue and monitoring it further
  • Time: Aug. 1, 2024, 1:30 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 1, 2024, 1:29 a.m.
    Status: Investigating
    Update: We are currently investigating an ongoing issue with the Call History not being updated on the Aircall Desktop and Aircall Web Application.

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Frequently Asked Questions - Aircall

Is there a Aircall outage?
The current status of Aircall is: Systems Active
Where can I find the official status page of Aircall?
The official status page for Aircall is here
How can I get notified if Aircall is down or experiencing an outage?
To get notified of any status changes to Aircall, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Aircall every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Aircall do?
A reliable business phone and communication platform for teams. Quickly establish a cloud-based call center and connect with your CRM & Helpdesk software.

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