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Is there an Aircall outage?

Aircall status: Systems Active

Last checked: 6 minutes ago

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Aircall outages and incidents

Outage and incident data over the last 30 days for Aircall.

There have been 0 outages or incidents for Aircall in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Aircall

Outlogger tracks the status of these components for Xero:

Admin Dashboard Active
Aircall Apps Active
aircall.io website Active
Inbound calls Active
Integrations Active
Messaging (SMS*/MMS*) Active
Outbound calls Active
Public API Active
Component Status
Admin Dashboard Active
Aircall Apps Active
aircall.io website Active
Inbound calls Active
Integrations Active
Messaging (SMS*/MMS*) Active
Outbound calls Active
Public API Active

Latest Aircall outages and incidents.

View the latest incidents for Aircall and check for official updates:

Updates:

  • Time: July 19, 2024, 4:29 p.m.
    Status: Resolved
    Update: This incident has been resolved in the new version (5.17.1) that is now available.
  • Time: July 19, 2024, 3:05 p.m.
    Status: Monitoring
    Update: The new version (5.17.1) including the fix has been submitted and is expected to be available in the Play Store over the next hours following Google's approval.
  • Time: July 19, 2024, 9:09 a.m.
    Status: Identified
    Update: We are continuing to work on a new version of our Android application to get this resolved. We will share an update here as soon as it is released.
  • Time: July 19, 2024, 7:57 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 19, 2024, 6:02 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with the Aircall Android App not loading. If at all possible, please try and use the Aircall Web App https://phone.aircall.io as a temporary workaround while we investigate further.

Updates:

  • Time: July 19, 2024, 12:51 a.m.
    Status: Resolved
    Update: The service is now operating normally. As a follow-up action, Call History and To-Do notifications from 19:00 to 21:00 UTC not displaying on the Aircall App will be backfilled over the next hours.
  • Time: July 18, 2024, 11:55 p.m.
    Status: Monitoring
    Update: Call tagging can still present errors. Call History and To-Do notifications from 19:00 to 21:00UTC are not yet displayed on the Aircall App. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: July 18, 2024, 10:55 p.m.
    Status: Monitoring
    Update: Notes functionality has been restored. However, some customers may still be unable to save Tags to calls. Call History and To-Do in the Aircall app from 19:00 to 21:00UTC is not yet displayed. We continue to monitor for any further issues and will provide another update in 1 hour or as soon as more information becomes available.
  • Time: July 18, 2024, 9:52 p.m.
    Status: Monitoring
    Update: Calls now remain in the History and To-Do tabs of the Aircall app, and the Conversation Center remains functional. However, some customers may still be unable to save Notes and Tags to calls. We continue to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: July 18, 2024, 9:17 p.m.
    Status: Monitoring
    Update: Our Engineers have identified the issue where inbound calls are being removed from the History and To-Do tabs, and a fix has been implemented. Additionally, the Conversation Center is now working properly. However, some customers may still be unable to save Notes and Tags to calls. We continue to monitor this incident. We will provide another update in 30 minutes or as soon as more information becomes available.
  • Time: July 18, 2024, 8:41 p.m.
    Status: Identified
    Update: Our Engineers have identified the issue and continue to work on a fix. We will provide another update in 30 minutes or as soon as more information becomes available.
  • Time: July 18, 2024, 8:11 p.m.
    Status: Identified
    Update: Our Engineers have identified the issue where calls are being removed from the Aircall app, and the Aircall Dashboard Conversation Center is displaying a ‘Something went wrong’ banner. We are actively working on a fix. We will provide another update in 30 minutes or as soon as more information becomes available.
  • Time: July 18, 2024, 7:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 18, 2024, 7:46 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 18, 2024, 7:46 p.m.
    Status: Investigating
    Update: We are continuing to investigate an issue where inbound calls are being removed from the History and To-Do tabs. Additionally, the Conversation Center is displaying a ‘Something went wrong’ banner and is unresponsive. We will provide another update in 30 minutes or as soon as more information becomes available.
  • Time: July 18, 2024, 7:28 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where inbound calls are being removed from the History and To-Do tabs.

Updates:

  • Time: July 2, 2024, noon
    Status: Resolved
    Update: The routed calls in France are now back to normal. This incident has been resolved.
  • Time: July 2, 2024, 10:59 a.m.
    Status: Monitoring
    Update: Our carrier confirmed the resolution of this incident on their end. We’re monitoring the situation and will update one full resolution of the issue is confirmed.
  • Time: July 2, 2024, 10:01 a.m.
    Status: Identified
    Update: An issue has been identified with one of our carrier and further investigation are still ongoing. We mitigated the issue by changing the route for French calls.
  • Time: July 2, 2024, 9:53 a.m.
    Status: Investigating
    Update: We are experiencing issues with routing calls in France. Our team is working closely with our providers to fix the situation. We will be updating this status page to keep you informed of the resolution progress.

Updates:

  • Time: June 27, 2024, 4:27 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 27, 2024, 4:04 p.m.
    Status: Monitoring
    Update: Our partner has implemented a fix and we are now monitoring the results.
  • Time: June 27, 2024, 3:44 p.m.
    Status: Identified
    Update: Our partner has identified the source of this issue and is now working on implementing a fix.
  • Time: June 27, 2024, 3:13 p.m.
    Status: Investigating
    Update: One of our carriers is experiencing issues with routing calls in the UK. Our team is working closely with this provider to fix the situation. We will be updating this status page to keep you informed of the resolution progress.

Updates:

  • Time: June 4, 2024, 1:26 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 4, 2024, 1:21 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 4, 2024, 12:43 p.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting outbound SMS on a subset of numbers.

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Frequently Asked Questions - Aircall

Is there a Aircall outage?
The current status of Aircall is: Systems Active
Where can I find the official status page of Aircall?
The official status page for Aircall is here
How can I get notified if Aircall is down or experiencing an outage?
To get notified of any status changes to Aircall, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Aircall every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Aircall do?
A reliable business phone and communication platform for teams. Quickly establish a cloud-based call center and connect with your CRM & Helpdesk software.

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