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Is there an Aircall outage?

Aircall status: Systems Active

Last checked: 3 minutes ago

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Aircall outages and incidents

Outage and incident data over the last 30 days for Aircall.

There have been 0 outages or incidents for Aircall in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Aircall

Outlogger tracks the status of these components for Xero:

Admin Dashboard Active
Aircall Apps Active
aircall.io website Active
Inbound calls Active
Integrations Active
Messaging (SMS*/MMS*) Active
Outbound calls Active
Public API Active
Component Status
Admin Dashboard Active
Aircall Apps Active
aircall.io website Active
Inbound calls Active
Integrations Active
Messaging (SMS*/MMS*) Active
Outbound calls Active
Public API Active

Latest Aircall outages and incidents.

View the latest incidents for Aircall and check for official updates:

Updates:

  • Time: May 22, 2024, 7:56 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 22, 2024, 1:40 a.m.
    Status: Monitoring
    Update: The service provider has implemented a fix, and we are seeing recovery from this incident as a result. We continue to monitor and work with our service provider to address any residual issues.
  • Time: May 21, 2024, 10:07 p.m.
    Status: Identified
    Update: We have investigated an issue with outbound calls where users are receiving a recorded message saying “The Number is Invalid” before the call abruptly ends. We have identified this as a service provider issue and are working with them to resolve it.

Updates:

  • Time: May 14, 2024, 4:03 p.m.
    Status: Resolved
    Update: Inbound call logging to integrations has been restored and is operating normally. The Aircall team is currently working to restore the call logs that were affected since the incident began.
  • Time: May 14, 2024, 3:47 p.m.
    Status: Monitoring
    Update: We have identified the issue where inbound calls are not logging to connected integrations. (These included, but were not limited to Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, and Pipedrive integrations.) We are seeing recovery from this incident and customers should now see calls logging to their integrations normally. We will provide another update in 30 minutes or as soon as more information becomes available.
  • Time: May 14, 2024, 3:31 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where calls are not logging to connected integrations.

Updates:

  • Time: April 22, 2024, 5:14 p.m.
    Status: Resolved
    Update: Call functionality has been restored and continues to operate normally. The Aircall team is working to restore the remaining call transcripts from calls placed since this incident began.
  • Time: April 22, 2024, 4:43 p.m.
    Status: Monitoring
    Update: Call functionality has been restored and is operating normally. We continue to monitor and work with our carrier partner to address any residual issues. We will provide another update in 30 minutes or as soon as more information becomes available.
  • Time: April 22, 2024, 4:16 p.m.
    Status: Monitoring
    Update: We continue to see recovery from this incident, and customers should now be able to make and receive calls. We continue to actively monitor the situation with our carrier partner to ensure complete recovery. Please be aware that recordings of completed calls since this incident began may take several hours to appear in the Dashboard. We will provide another update in 30 minutes or as soon as more information becomes available.
  • Time: April 22, 2024, 3:58 p.m.
    Status: Monitoring
    Update: We continue to see recovery from this incident, and customers should now be able to make and receive calls. We continue to actively monitor the situation with our carrier partner to ensure complete recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
  • Time: April 22, 2024, 3:27 p.m.
    Status: Monitoring
    Update: We have begun to see recovery from this incident, and customers should now be able to make and receive calls. We are actively monitoring the situation with our carrier partner to ensure complete recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
  • Time: April 22, 2024, 3:04 p.m.
    Status: Identified
    Update: We have identified the issue where users are not able to make or place a call. Some calls can be made, but connect with no audio. We will provide another update in 30 minutes or as soon as more information becomes available.
  • Time: April 22, 2024, 2:52 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where some users may not be able to make or receive calls.

Updates:

  • Time: April 12, 2024, 2:15 p.m.
    Status: Resolved
    Update: The routing calls in France are now back to normal. This incident has been resolved.
  • Time: April 12, 2024, 12:46 p.m.
    Status: Monitoring
    Update: We continue to observe improvements in call traffic. We’re monitoring the situation and will update one full resolution of the issue is confirmed.
  • Time: April 12, 2024, 11:38 a.m.
    Status: Monitoring
    Update: We’ve observed some recovery in call traffic. While awaiting confirmation of resolution from our partner, we’re keeping the issue open. Once we receive their update, we’ll promptly amend our status page accordingly.
  • Time: April 12, 2024, 11:04 a.m.
    Status: Investigating
    Update: We’re currently in the process of investigating issues related to routing calls in France. Some inbound calls might experience increased latency during connection. We’ll be updating this status page to keep you informed of our progress towards resolution.
  • Time: April 12, 2024, 10:16 a.m.
    Status: Investigating
    Update: One of our carriers is experiencing issues with routing calls in France. Our team is working closely with this provider to fix the situation. We will be updating this status page to keep you informed of the resolution progress.

Updates:

  • Time: March 19, 2024, 2:07 p.m.
    Status: Resolved
    Update: This incident has been resolved. We have confirmed that call activities are being created into Pipedrive again.
  • Time: March 19, 2024, 1:34 p.m.
    Status: Monitoring
    Update: We have re-enabled the impacted Pipedrive integrations from our end and are now monitoring the logs.
  • Time: March 19, 2024, 12:55 p.m.
    Status: Identified
    Update: We have identified Pipedrive integrations that got deactivated yesterday - March 18. We are currently working on correcting the status on the impacted Pipedrive integrations. We will share further details as soon as possible.

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Frequently Asked Questions - Aircall

Is there a Aircall outage?
The current status of Aircall is: Systems Active
Where can I find the official status page of Aircall?
The official status page for Aircall is here
How can I get notified if Aircall is down or experiencing an outage?
To get notified of any status changes to Aircall, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Aircall every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Aircall do?
A reliable business phone and communication platform for teams. Quickly establish a cloud-based call center and connect with your CRM & Helpdesk software.

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