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Is there an Aircall outage?

Aircall status: Systems Active

Last checked: 5 minutes ago

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Aircall outages and incidents

Outage and incident data over the last 30 days for Aircall.

There have been 0 outages or incidents for Aircall in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Aircall

Outlogger tracks the status of these components for Xero:

Admin Dashboard Active
Aircall Apps Active
aircall.io website Active
Inbound calls Active
Integrations Active
Messaging (SMS*/MMS*) Active
Outbound calls Active
Public API Active
Component Status
Admin Dashboard Active
Aircall Apps Active
aircall.io website Active
Inbound calls Active
Integrations Active
Messaging (SMS*/MMS*) Active
Outbound calls Active
Public API Active

Latest Aircall outages and incidents.

View the latest incidents for Aircall and check for official updates:

Updates:

  • Time: March 15, 2024, 12:55 p.m.
    Status: Resolved
    Update: We confirm that the situation has been resolved.
  • Time: March 15, 2024, 11:31 a.m.
    Status: Monitoring
    Update: A fix was deployed. Users should reload/restart the Desktop App before trying to Sign in using Google Authentication. We are monitoring the results.
  • Time: March 15, 2024, 10:46 a.m.
    Status: Identified
    Update: The situation has its cause in recent Google's changes to the Google Sign-in flow. Aircall is testing a solution, to be released shortly.
  • Time: March 15, 2024, 9:10 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being prepared.
  • Time: March 15, 2024, 8:27 a.m.
    Status: Investigating
    Update: We are currently investigating sporadic occurrences of issues with Google Authenticator when users try to log in to the Desktop App.

Updates:

  • Time: March 5, 2024, 9:16 p.m.
    Status: Resolved
    Update: Following our investigation, we have identified the root cause as the Internet Service Provider of some of our users on the West Coast of the United States. We suggest that you reach out to your ISP or use an alternative network if you are experiencing these symptoms.
  • Time: March 5, 2024, 8:53 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where some users may not be able to make or receive calls.

Updates:

  • Time: March 1, 2024, 8:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 1, 2024, 8:55 p.m.
    Status: Monitoring
    Update: The issue where calls could not be placed or received using the Aircall app has been resolved.
  • Time: March 1, 2024, 8:25 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are now monitoring the results.
  • Time: March 1, 2024, 8:11 p.m.
    Status: Identified
    Update: We have identified the root cause of the issue where users may not be able to make or receive phone calls and are working to deploy a fix. We will provide another update in 30 minutes or as soon as more information becomes available.
  • Time: March 1, 2024, 7:51 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where calls cannot be placed or received using the Aircall app.

Updates:

  • Time: Feb. 29, 2024, 3:26 a.m.
    Status: Resolved
    Update: The issue affecting inbound calls from Canadian phone numbers has been resolved.
  • Time: Feb. 28, 2024, 8:16 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 28, 2024, 7:57 p.m.
    Status: Monitoring
    Update: We have started seeing recovery for inbound calls from Canadian phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
  • Time: Feb. 28, 2024, 7:34 p.m.
    Status: Identified
    Update: The issue affecting inbound calls to a subset of Canadian phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
  • Time: Feb. 28, 2024, 7:28 p.m.
    Status: Investigating
    Update: We've become aware of a potential issue with calls not routing properly to a Subset of Canadian Numbers. Our engineering team has been alerted and is actively investigating. We will update you as soon as we have more information.

Updates:

  • Time: Feb. 8, 2024, 10:18 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 8, 2024, 9:57 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 8, 2024, 9:48 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 8, 2024, 9:28 a.m.
    Status: Investigating
    Update: We are currently investigating an emerging issue where users are not associated to any numbers in their app. We will provide another update in 30 minutes or as soon as more information becomes available.

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Frequently Asked Questions - Aircall

Is there a Aircall outage?
The current status of Aircall is: Systems Active
Where can I find the official status page of Aircall?
The official status page for Aircall is here
How can I get notified if Aircall is down or experiencing an outage?
To get notified of any status changes to Aircall, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Aircall every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Aircall do?
A reliable business phone and communication platform for teams. Quickly establish a cloud-based call center and connect with your CRM & Helpdesk software.

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