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Is there an Aisera outage?

Aisera status: Systems Active

Last checked: 49 seconds ago

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Aisera outages and incidents

Outage and incident data over the last 30 days for Aisera.

There have been 0 outages or incidents for Aisera in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Aisera

Outlogger tracks the status of these components for Xero:

AI Ops Engine Active
Aisera Production 1 - aisera.cloud (AWS) Active
AISM UI Active
Conversational AI Service Active
Conversational RPA Service Active
Live Agent Handoff Service Active
TicketIQ Active
AI Ops Engine Active
AISM UI Active
Conversational AI Service Active
Conversational RPA Service Active
Live Agent Handoff Service Active
TicketIQ Active
Component Status
Active
AI Ops Engine Active
Aisera Production 1 - aisera.cloud (AWS) Active
AISM UI Active
Conversational AI Service Active
Conversational RPA Service Active
Live Agent Handoff Service Active
TicketIQ Active
Active
AI Ops Engine Active
AISM UI Active
Conversational AI Service Active
Conversational RPA Service Active
Live Agent Handoff Service Active
TicketIQ Active

Latest Aisera outages and incidents.

View the latest incidents for Aisera and check for official updates:

Updates:

  • Time: Aug. 9, 2024, 7:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 9, 2024, 6:58 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 9, 2024, 6:43 p.m.
    Status: Investigating
    Update: We are seeing intermittent issues related to some of the user requests not working leading to a degraded experience. The team is actively working on addressing them.

Updates:

  • Time: Aug. 5, 2024, 10:59 p.m.
    Status: Resolved
    Update: The issue is now resolved.
  • Time: Aug. 5, 2024, 7:25 p.m.
    Status: Identified
    Update: We have identified an issue with WebChat who enabled IDP authentication with iFrame feature and are working on a fix. Only few customers are affected at this time.

Updates:

  • Time: July 11, 2024, 1:59 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 11, 2024, 1:28 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: Feb. 9, 2024, 6:53 p.m.
    Status: Resolved
    Update: The issue has been resolved. We will provide RCA soon.
  • Time: Feb. 9, 2024, 6:52 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 9, 2024, 6:44 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 9, 2024, 6:43 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Feb. 6, 2024, 8:28 p.m.
    Status: Resolved
    Update: We have resolved the incident and we are monitoring.
  • Time: Feb. 6, 2024, 8:02 p.m.
    Status: Investigating
    Update: Some Aisera customers are experiencing a timeout error when accessing the Aisera admin webpage. We are aware of this issue and are working to solve it.

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Frequently Asked Questions - Aisera

Is there a Aisera outage?
The current status of Aisera is: Systems Active
Where can I find the official status page of Aisera?
The official status page for Aisera is here
How can I get notified if Aisera is down or experiencing an outage?
To get notified of any status changes to Aisera, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Aisera every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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