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Is there an Aivo outage?

Aivo status: Systems Active

Last checked: 7 minutes ago

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Aivo outages and incidents

Outage and incident data over the last 30 days for Aivo.

There have been 0 outages or incidents for Aivo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Aivo

Outlogger tracks the status of these components for Xero:

Analytics (Platform & API) Active
Bot's Messaging Service API Active
Chat Window Active
Email API Active
Login Active
Facebook Active
Instagram Active
Whatsapp Active
Engage API Active
Engage Platform Active
Proactivity API Active
Azure OpenAI Active
OpenAI Active
Help API Active
Help Interface Active
Aivo Studio Active
Client Integrations API Active
Live Analytics Active
Live API Active
Live Platform Active
Voice Contact Point Active
Voice SBC Active
Voice Server Active
Component Status
Active
Analytics (Platform & API) Active
Bot's Messaging Service API Active
Chat Window Active
Email API Active
Login Active
Active
Facebook Active
Instagram Active
Whatsapp Active
Active
Engage API Active
Engage Platform Active
Proactivity API Active
Active
Azure OpenAI Active
OpenAI Active
Active
Help API Active
Help Interface Active
Active
Aivo Studio Active
Client Integrations API Active
Active
Live Analytics Active
Live API Active
Live Platform Active
Active
Voice Contact Point Active
Voice SBC Active
Voice Server Active

Latest Aivo outages and incidents.

View the latest incidents for Aivo and check for official updates:

Updates:

  • Time: Sept. 24, 2024, 1:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 23, 2024, 10:12 p.m.
    Status: Investigating
    Update: We are currently experiencing issues within the engage platform, these issues may include failure to send one-time campaigns, delayed audience loading, report query and template creation, the issue was detected at 15:00 (GMT -3). Our technical team is actively investigating the cause and working to resolve it.

Updates:

  • Time: Sept. 24, 2024, 1:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 23, 2024, 10:13 p.m.
    Status: Investigating
    Update: We are experiencing issues with the intent update in the knowledge section. Our technical team is actively investigating the cause and working to resolve it as a matter of priority, the issue was detected at 15:00 (GMT -3).

Updates:

  • Time: Sept. 13, 2024, 7:10 p.m.
    Status: Resolved
    Update: The cluster is now operational. The information displayed in our Analytics still has some delay. During the course of the day the data loading will be normalized.
  • Time: Sept. 13, 2024, 6:15 p.m.
    Status: Investigating
    Update: The Redshift team is aware of the issue and they are currently working on bringing the cluster back online.
  • Time: Sept. 13, 2024, 6:11 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue with one of the database clusters in our data lake. The issue was detected at 1:30 pm (GMT -3). Our technical team is actively investigating the cause and working to resolve it in conjunction with the AWS team. The affected Analytic sections are: Sessions, Interactions, Transfers, Tags and Chat Reporting (Chat Visual).

Updates:

  • Time: Aug. 17, 2024, 9:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 17, 2024, 7:32 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 17, 2024, 7:19 p.m.
    Status: Investigating
    Update: We are having some instabilities in the Whatsapp channel that may cause some delays in sending messages and may cause some conversations to be closed unexpectedly. We are following up with the Meta team

Updates:

  • Time: Aug. 13, 2024, 3:45 p.m.
    Status: Resolved
    Update: From 11:00 am to 3:00 pm (GMT -3), there were delays in loading reports from our Analytics section.

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Frequently Asked Questions - Aivo

Is there a Aivo outage?
The current status of Aivo is: Systems Active
Where can I find the official status page of Aivo?
The official status page for Aivo is here
How can I get notified if Aivo is down or experiencing an outage?
To get notified of any status changes to Aivo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Aivo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Aivo do?
Aivo Conversational AI offers omnichannel tools and live agent solutions to automate customer experiences.

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