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Is there an Aivo outage?

Aivo status: Systems Active

Last checked: 57 seconds ago

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Aivo outages and incidents

Outage and incident data over the last 30 days for Aivo.

There have been 0 outages or incidents for Aivo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Aivo

Outlogger tracks the status of these components for Xero:

Analytics (Platform & API) Active
Bot's Messaging Service API Active
Chat Window Active
Email API Active
Login Active
Facebook Active
Instagram Active
Whatsapp Active
Engage API Active
Engage Platform Active
Proactivity API Active
Azure OpenAI Active
OpenAI Active
Help API Active
Help Interface Active
Aivo Studio Active
Client Integrations API Active
Live Analytics Active
Live API Active
Live Platform Active
Voice Contact Point Active
Voice SBC Active
Voice Server Active
Component Status
Active
Analytics (Platform & API) Active
Bot's Messaging Service API Active
Chat Window Active
Email API Active
Login Active
Active
Facebook Active
Instagram Active
Whatsapp Active
Active
Engage API Active
Engage Platform Active
Proactivity API Active
Active
Azure OpenAI Active
OpenAI Active
Active
Help API Active
Help Interface Active
Active
Aivo Studio Active
Client Integrations API Active
Active
Live Analytics Active
Live API Active
Live Platform Active
Active
Voice Contact Point Active
Voice SBC Active
Voice Server Active

Latest Aivo outages and incidents.

View the latest incidents for Aivo and check for official updates:

Updates:

  • Time: March 25, 2024, 9:25 p.m.
    Status: Resolved
    Update: The incident was resolved at 4:13 pm (GMT -3) and since then we have had no further delays in sending messages. Live is up and running. We continue to monitor all services.
  • Time: March 25, 2024, 7:41 p.m.
    Status: Investigating
    Update: We are currently experiencing a degradation of the messaging service in the Whatsapp channel. This incident affects the sending of messages from our Agentbot, as well as the operation of Live in general. Delays in message delivery may occur during this time. The Aivo technical team is working together with Meta to resolve this as soon as possible. We are also monitoring all services and APIs responsible for these deliveries.

Updates:

  • Time: March 25, 2024, 9:25 p.m.
    Status: Resolved
    Update: The incident was resolved at 4:13 pm (GMT -3) and since then we have had no further delays in sending messages. Live is up and running. We continue to monitor all services.
  • Time: March 25, 2024, 7:41 p.m.
    Status: Investigating
    Update: We are currently experiencing a degradation of the messaging service in the Whatsapp channel. This incident affects the sending of messages from our Agentbot, as well as the operation of Live in general. Delays in message delivery may occur during this time. The Aivo technical team is working together with Meta to resolve this as soon as possible. We are also monitoring all services and APIs responsible for these deliveries.

Updates:

  • Time: March 14, 2024, 1:53 p.m.
    Status: Resolved
    Update: The incident has been resolved. We are currently monitoring. All data can now be viewed normally in the Analytics section of our Engage platform.
  • Time: March 13, 2024, 7:37 p.m.
    Status: Identified
    Update: We continue to work to resolve this case. Our technical team is working on it as a priority. Remember that you can visualize the data of specific campaigns.
  • Time: March 12, 2024, 6:54 p.m.
    Status: Identified
    Update: Currently it is not possible to view general Engage analytics in our platform. You can select a specific campaign to view its data. The error has been identified and the Aivo Engage technical team is working with priority to solve it.

Updates:

  • Time: March 14, 2024, 1:53 p.m.
    Status: Resolved
    Update: The incident has been resolved. We are currently monitoring. All data can now be viewed normally in the Analytics section of our Engage platform.
  • Time: March 13, 2024, 7:37 p.m.
    Status: Identified
    Update: We continue to work to resolve this case. Our technical team is working on it as a priority. Remember that you can visualize the data of specific campaigns.
  • Time: March 12, 2024, 6:54 p.m.
    Status: Identified
    Update: Currently it is not possible to view general Engage analytics in our platform. You can select a specific campaign to view its data. The error has been identified and the Aivo Engage technical team is working with priority to solve it.

Updates:

  • Time: March 5, 2024, 6:32 p.m.
    Status: Resolved
    Update: The Meta incident is resolved now. For more information please see: https://metastatus.com/fb-ig-shops
  • Time: March 5, 2024, 5:52 p.m.
    Status: Identified
    Update: Meta is currently working to restore service affecting Facebook and Instagram login and usability. Our bot associated with these channels, and Whatsapp as well, are directly affected by this incident. Services are in the process of being restored. For more information see: https://metastatus.com/fb-ig-shops
  • Time: March 5, 2024, 5:36 p.m.
    Status: Identified
    Update: Meta reports that it is currently working to restore service affecting Facebook and Instagram login and usability. Our bot associated with these channels may be directly affected by this incident. This incident is affecting our Whatsapp channels as well. Services are in the process of being restored. We await further information from Meta on this incident. See: https://metastatus.com/fb-ig-shops

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Frequently Asked Questions - Aivo

Is there a Aivo outage?
The current status of Aivo is: Systems Active
Where can I find the official status page of Aivo?
The official status page for Aivo is here
How can I get notified if Aivo is down or experiencing an outage?
To get notified of any status changes to Aivo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Aivo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Aivo do?
Aivo Conversational AI offers omnichannel tools and live agent solutions to automate customer experiences.

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