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Is there an Akamai outage?

Akamai status: Systems Active

Last checked: 3 minutes ago

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Akamai outages and incidents

Outage and incident data over the last 30 days for Akamai.

There have been 9 outages or incidents for Akamai in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Akamai

Outlogger tracks the status of these components for Xero:

Account Protector Active
Akamai Identity Cloud Active
Bot Management Active
Client-Side Protection & Compliance (formerly Page Integrity Manager) Active
Edge DNS Active
Prolexic Active
Web Application Firewall Active
Configuration Deployment Active
Content Purge Active
TLS Provisioning Active
Cloudlets Active
Edge Delivery Active
Global Traffic Management Active
Image Management Active
NetStorage Active
Akamai Control Center Active
Case Ticketing Active
Chat Active
Telephony Active
Log Delivery Active
mPulse Active
Reporting Active
SIEM Data feeds Active
Web Security Analytics Active
Akamai MFA Active
Enterprise Application Access Active
Enterprise Application Access: API Service Active
Enterprise Application Access: Configuration Active
Enterprise Application Access: Reporting Active
ETP/SIA: Client Active
ETP/SIA: Configuration Active
ETP/SIA: Connectors Active
ETP/SIA: Name Servers Active
ETP/SIA: Reporting Active
ETP/SIA: Web Proxy Active
Component Status
Active
Account Protector Active
Akamai Identity Cloud Active
Bot Management Active
Client-Side Protection & Compliance (formerly Page Integrity Manager) Active
Edge DNS Active
Prolexic Active
Web Application Firewall Active
Active
Configuration Deployment Active
Content Purge Active
TLS Provisioning Active
Active
Cloudlets Active
Edge Delivery Active
Global Traffic Management Active
Image Management Active
NetStorage Active
Active
Akamai Control Center Active
Case Ticketing Active
Chat Active
Telephony Active
Active
Log Delivery Active
mPulse Active
Reporting Active
SIEM Data feeds Active
Web Security Analytics Active
Active
Akamai MFA Active
Enterprise Application Access Active
Enterprise Application Access: API Service Active
Enterprise Application Access: Configuration Active
Enterprise Application Access: Reporting Active
ETP/SIA: Client Active
ETP/SIA: Configuration Active
ETP/SIA: Connectors Active
ETP/SIA: Name Servers Active
ETP/SIA: Reporting Active
ETP/SIA: Web Proxy Active

Latest Akamai outages and incidents.

View the latest incidents for Akamai and check for official updates:

Updates:

  • Time: Feb. 5, 2024, 6:26 p.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 18:20 UTC on 5 February, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AVSTpVSQX or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: Feb. 5, 2024, 1:35 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AVSTpVSQX . We will provide another update as we progress.
  • Time: Feb. 5, 2024, 12:42 p.m.
    Status: Investigating
    Update: We are investigating an emerging issue with our Telephony Service in India where users may not be able to connect on a call on Akamai India Support Number. We are actively investigating the issue and will provide another update within the next 60 minutes. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Updates:

  • Time: Feb. 5, 2024, 1:01 p.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 08:55 UTC on February 5, 2024, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AVSNWISQ5 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: Feb. 5, 2024, 12:34 p.m.
    Status: Monitoring
    Update: Our third-party service provider has identified the cause of the issue as of approximately 08:55 UTC on February 5, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AVSNWISQ5. We will provide an update as progress is made.
  • Time: Feb. 5, 2024, 9:47 a.m.
    Status: Monitoring
    Update: We have identified an issue with a third-party service provider causing latency and connectivity issues with Edge Delivery for traffic flowing between Asia and Europe. Our third-party service provider has identified the cause of the issue as of approximately 08:55 UTC on February 5, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AVSNWISQ5. We will provide an update within the next 120 minutes.

Updates:

  • Time: Feb. 1, 2024, 12:22 p.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 08:10 UTC on February 1, 2024, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AVC16lSQD or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: Feb. 1, 2024, 10:24 a.m.
    Status: Monitoring
    Update: We have rolled back a release which we believe may have caused this issue as of 08:10 UTC on 1 February 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AVC16lSQD. We will continue to monitor to ensure that the impact has been fully mitigated.
  • Time: Feb. 1, 2024, 9:22 a.m.
    Status: Identified
    Update: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AVC16lSQD. We will provide the next update as we make progress.
  • Time: Feb. 1, 2024, 9:04 a.m.
    Status: Investigating
    Update: We are investigating an issue with Traffic Reports related to data availability. We are actively investigating the issue and will provide another update within the next 60 minutes. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Updates:

  • Time: Feb. 1, 2024, 4:55 p.m.
    Status: Postmortem
    Update: Customers and partners can find an incident summary report, here: [https://community.akamai.com/customers/s/feed/0D54R0000AUpFwtSQF](https://community.akamai.com/customers/s/feed/0D54R0000AUpFwtSQF)
  • Time: Jan. 31, 2024, 4:07 p.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 14:08 UTC on January 31, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AUpFwtSQF or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: Jan. 31, 2024, 3:44 p.m.
    Status: Monitoring
    Update: We have rolled back a release which we believe may have caused this issue as of 14:08 UTC on January 31, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AUpFwtSQF?language=en_US. We will continue to monitor to ensure that the impact has been fully mitigated.
  • Time: Jan. 31, 2024, 2:51 p.m.
    Status: Identified
    Update: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AUpFwtSQF. We will provide an update within the next 120 minutes.
  • Time: Jan. 31, 2024, 1:52 p.m.
    Status: Identified
    Update: We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AUpFwtSQF. We will provide an update within the next 60 minutes.
  • Time: Jan. 31, 2024, 1:18 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. We would like to clarify that it impacts a limited set of customers. Customers and partners can find more details at the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AUpFwtSQF. We will provide an update within the next 120 minutes.
  • Time: Jan. 31, 2024, 12:56 p.m.
    Status: Investigating
    Update: We are investigating an emerging issue with the Akamai Control Center where users may not be able to log in. We are actively investigating the issue and will provide another update within the next 120 minutes. Customers and partners can find more details at the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AUpFwtSQF. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Updates:

  • Time: Jan. 31, 2024, 2:32 p.m.
    Status: Resolved
    Update: We can confirm that the issue is now resolved as of 08:00 UTC on January 31, 2024 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AUnqLySQJ or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
  • Time: Jan. 31, 2024, 9:21 a.m.
    Status: Identified
    Update: We are continuing to work on the fix. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AUnqLySQJ. We will provide the next update as we make progress.
  • Time: Jan. 30, 2024, 9:58 p.m.
    Status: Identified
    Update: We have identified the cause of the issue, and a fix is being implemented. This effort will take up to 12 hours. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AUnqLySQJ. We will provide an update once the fix is applied.
  • Time: Jan. 30, 2024, 7:34 p.m.
    Status: Identified
    Update: We are continuing to investigate this issue. We have identified the cause of the issue and are developing a mitigation plan. We will provide another update within the next 120 minutes. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AUnqLySQJ
  • Time: Jan. 30, 2024, 7:11 p.m.
    Status: Investigating
    Update: We are investigating an emerging issue with EdgeKV related to and increase in 401 errors. We are actively investigating the issue and will provide another update within the next 30 minutes. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

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Frequently Asked Questions - Akamai

Is there a Akamai outage?
The current status of Akamai is: Systems Active
Where can I find the official status page of Akamai?
The official status page for Akamai is here
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