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Is there an Akeneo outage?

Akeneo status: Systems Active

Last checked: 2 minutes ago

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Akeneo outages and incidents

Outage and incident data over the last 30 days for Akeneo.

There have been 3 outages or incidents for Akeneo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Akeneo

Outlogger tracks the status of these components for Xero:

Akeneo App for BigCommerce Active
Akeneo App for Shopify Active
Akeneo AppStore Active
Akeneo GraphQL API Active
Flexibility Active
Growth Edition Active
Onboarder Active
Serenity Active
Shared Catalogs Active
Supplier Data Manager Active
Atlassian Helpdesk Active
Google Cloud Platform Cloud Filestore Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Kubernetes Engine Active
Mailgun Outbound Delivery Active
mailgun SMTP Active
Component Status
Akeneo App for BigCommerce Active
Akeneo App for Shopify Active
Akeneo AppStore Active
Akeneo GraphQL API Active
Flexibility Active
Growth Edition Active
Onboarder Active
Serenity Active
Shared Catalogs Active
Supplier Data Manager Active
Active
Atlassian Helpdesk Active
Google Cloud Platform Cloud Filestore Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Kubernetes Engine Active
Mailgun Outbound Delivery Active
mailgun SMTP Active

Latest Akeneo outages and incidents.

View the latest incidents for Akeneo and check for official updates:

Updates:

  • Time: Oct. 10, 2024, 5:23 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 10, 2024, 4:02 p.m.
    Status: Identified
    Update: We identified one slow query as a the source of the observed delay. We are currently working on the best strategy to handle this query without impacting indexation performance..
  • Time: Oct. 10, 2024, 1:44 p.m.
    Status: Investigating
    Update: We are currently observing some errors, especially on Europe region, on product models indexation. We are digging into these failing cases and will post an update when the root cause is identified.

Updates:

  • Time: Oct. 14, 2024, 10:03 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 14, 2024, 9:44 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 11, 2024, 1:58 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 11, 2024, 9:30 a.m.
    Status: Investigating
    Update: We can observe some delays today for product model indexation, still in Europe region.
  • Time: Oct. 11, 2024, 7:12 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 10, 2024, 6:40 p.m.
    Status: Identified
    Update: We identified one slow query as the source of the observed delay. We are currently working on the best strategy to handle this query without impacting indexation performance. The incident is impacting only Europe region.
  • Time: Oct. 10, 2024, 6:38 p.m.
    Status: Investigating
    Update: We are currently observing some errors, especially on Europe region, on product models indexation. We are digging into these failing cases and will post an update when the root cause is identified.

Updates:

  • Time: Oct. 9, 2024, 12:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 9, 2024, 10:28 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 9, 2024, 9:59 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is currently being deployed. We will then monitor the evolution for the impacted customers.
  • Time: Oct. 9, 2024, 8:35 a.m.
    Status: Investigating
    Update: We discovered a problem preventing indexation of product models, impacting 8 customers mostly on US region. We are currently investigating to find the root cause.

Updates:

  • Time: Oct. 7, 2024, 2:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 7, 2024, 2:13 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 7, 2024, 2:09 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 7, 2024, 1:31 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 7, 2024, 1:06 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 25, 2024, 12:37 p.m.
    Status: Resolved
    Update: The PIM availability is back to normal since 10:15am CET. An infrastructure change caused the unavailability of the PIM UI during this incident. PIM API remained available in the meantime.
  • Time: Sept. 25, 2024, 8:21 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 25, 2024, 8:20 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 25, 2024, 8:08 a.m.
    Status: Investigating
    Update: PIM instances are unavailable for some customers on Europe region. We are currently investigating.

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Frequently Asked Questions - Akeneo

Is there a Akeneo outage?
The current status of Akeneo is: Systems Active
Where can I find the official status page of Akeneo?
The official status page for Akeneo is here
How can I get notified if Akeneo is down or experiencing an outage?
To get notified of any status changes to Akeneo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Akeneo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here