Time: Nov. 10, 2022, 4:16 p.m.

Status: Resolved

Update: This issue has been resolved with the completed move to AWS

Time: Nov. 3, 2022, 9:31 p.m.

Status: Monitoring

Update: The first part of our move to the cloud is completed and all customer media is being served via AWS CDN. You should be seeing much faster load times for most of your images. This upgrade covers all images uploaded prior to mid-October. Amplifi will be pulling all media uploaded after mid-October to AWS over the next few days. We will also be deploying a new uploader service that will direct all uploaded media directly to AWS.

Time: Oct. 20, 2022, 10:42 p.m.

Status: Monitoring

Update: As you know Amplifi is moving to the cloud for better speed and scalability as we grow. Unfortunately, our existing network systems are performing poorly. Thumbnails, downloads, uploads and basically file read/write systems have slipped into a downgraded performance state. We are actively working to solve this while finishing our ultimate move of these services to the cloud. We are carefully balancing fixing old systems that will be deprecated soon and finishing the move. None of your data on Amplifi is at risk - in fact it has all been migrated and we are now moving the application itself. We are sorry for this inconvenience and working as fast as possible to deploy the new solutions and expect improvement by the end of the month. Please email [email protected] if you need assistance with anything urgent or to deploy an uploading work around or anything else we can help with.

Time: Sept. 1, 2022, 1:19 a.m.

Status: Postmortem

Update: After our recent data center migration we have continued phasing out some remaining older servers. After the ISP outage on August 29, 2022 some issues came up on a few of the remaining connections to these older servers. These affected connections slowed the system requests and some were stuck waiting for permissions. This is now resolved, but we still have some work to do to clean up and fully eliminate the older services. We are working hard to deliver an excellent uptime and regret the inconvenience this may have caused. Thanks for your patience while we expand and tune our service engine.

Time: Sept. 1, 2022, 1:19 a.m.

Status: Resolved

Update: After our recent data center migration we have continued phasing out some remaining older servers. After the ISP outage on August 29, 2022 some issues came up on a few of the remaining connections to these older servers. These affected connections slowed the system requests and some were stuck waiting for permissions. This is now resolved, but we still have some work to do to clean up and fully eliminate the older services. We are working hard to deliver an excellent uptime and regret the inconvenience this may have caused. Thanks for your patience while we expand and tune our service engine.

Time: Aug. 31, 2022, 5:51 p.m.

Status: Investigating

Update: We are aware of system slowness and in some cases pages not loading at all. We are actively working to restore the speeds. Sorry for the inconvenience.

Time: Aug. 30, 2022, 2:38 a.m.

Status: Postmortem

Update: ISP for our data center lost it’s connection to the internet. The connection has been restored.

Time: Aug. 30, 2022, 2:33 a.m.

Status: Resolved

Update: Upstream ISP for our datacenter lost connection with internet. The connection has now been restored and all Amplifi instances are up and running. Sorry for the inconvenience.

Time: Aug. 29, 2022, 8 p.m.

Status: Investigating

Update: We are experiencing an outage that seems to be caused by an upstream issue within the data center. Teams are working as fast as possible to restore the service.

Time: July 21, 2022, 6:36 a.m.

Status: Postmortem

Update: Amplifi Admins I am sorry for the recent short notice service windows and unexpected issues. We are indeed moving forward not backward, but it might look the other way around on the surface. I can assure you that things are going to be better. We have delivered very high availability over the last several years, but the issues with this month's transition to new technology has been cause of some concern. By the numbers we are at 94% this last 30 days compared to 99.9% over the recent years. The online tech environment is changing fast, and in our push to move forward, we made some mistakes. Things that we tested, and were assured by our technicians would be ‘seamless’, went different when migrating our production servers. It boiled down to a couple elements out of about 20 that didn't move well. They involved our instance admin and media conversions. Everything else migrated successfully and is running on the new technology, but these elements required us to revert and write special bridges to finish the updates but leave these two elements in our previous environment. What the team did to solve the issues was pretty amazing, but it has had some issues and aftershocks. It has been a pretty intense run this month with some very long days for our technical teams. So we will have two elements left to upgrade this year. It will be significant work, but we will take our time to do this right. When it comes time to deploy the changes, we will do so with as little disruption as possible. We will offer clear two-week advance notice and we will strive for zero unplanned outages. Our roadmap has some fantastic upgrades planned for the instance admin and also for media conversions and we are accelerating related work in order to wrap up this phase by the end of the year. These updates all set the stage for new features coming in 2023 in the areas of; workflows, collaboration, content syndication, analytics, etc. All tall tasks, but we are upscaling and staffing in order to tackle them. We also realize getting our core service right and delivering high availability will be most critical to our customers. Sorry for the gap on that recently. Some successes over the last month. We have moved to all new faster networks from 1 Gig to 25 Gigs. We have updated our languages to mesh with AWS cloud services, we have migrated our primary storage to 100% solid state \(SSD\) and new fast NVME technology, and we have tuned up our cross-regional backups engine. We have installed next generation security, operating systems and other cloud tech and will continue to make updates to meet the demands of our customers as well as market forces. We will definitely lead the way on many important aspects of managing and delivering your content. Thanks for your understanding and patience during our update process - it's your input that we are developing features to meet. I hope that Amplifi can continue as an indispensable system in your tech stack and that despite a few hiccups we can provide a high return on your investment in Amplifi. Thanks for being on the journey with us. We truly feel honored and strive to live up to your trust. Ken Garff Founder / President

Time: July 21, 2022, 6:35 a.m.

Status: Resolved

Update: This incident has been resolved.

Time: July 19, 2022, 10:51 p.m.

Status: Monitoring

Update: Hi everyone, I am sorry for the unexpected downtime today. Access is being restored now and our teams are continuing to stabilize and monitor the platform. We have an older service element that is acting up on the new hardware and updated server software we installed recently. We are absolutely focused on providing near perfect uptime and on doing the ‘basics’ very well before we add additional new features. We have accelerated our plan to update the older elements that involve access management and media conversions and which are behind this recent issue. Our team has verified that data was not in jeopardy, but we understand it’s very frustrating when you can’t access the system. Ken Garff

Time: July 19, 2022, 7:22 p.m.

Status: Investigating

Update: We are working closely with our technical team to get this outage resolved. We are committed to getting this solved as quickly as possible and are continuing to work on the issue. Thank you for your patience!

Time: July 19, 2022, 3:35 p.m.

Status: Investigating

Update: We are working to restore the service. Some micro service elements that involve user authority and some other older foundational services are giving us trouble on the new platform.

Time: March 1, 2022, 2:38 p.m.

Status: Resolved

Update: This service incident has been resolved. Please clear your cache and refresh your login. Thank you for your patience.

Time: Feb. 28, 2022, 11:03 p.m.

Status: Monitoring

Update: We are continuing to work on the installation and issues that emerged related to that. Currently systems are up, but not operating at full speed. -Images are loading previews. -Uploading is not working. -Downloading is very slow. -Team is working as fast as possible, to get services back to full functionality.

Time: Feb. 28, 2022, 5:03 p.m.

Status: Identified

Update: We are continuing to work on a fix for this issue.

Time: Feb. 28, 2022, 5:02 p.m.

Status: Identified

Update: The issue has been identified and a fix is being implemented.

Time: Feb. 28, 2022, 4:44 p.m.

Status: Investigating

Update: The system is undergoing further maintenance relating to the planned updates made last night. A few items did not go as planned and we are working to restore service to the file server ASAP.