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Is there an Amplifi.io outage?

Amplifi.io status: Systems Active

Last checked: 2 minutes ago

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Amplifi.io outages and incidents

Outage and incident data over the last 30 days for Amplifi.io.

There have been 0 outages or incidents for Amplifi.io in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Amplifi.io

Outlogger tracks the status of these components for Xero:

Amplifi.io External REST API Active
File Server Active
Internal Search & Index Active
Main System Web Interface Active
Media Transcoding Active
Network / Internet Services Active
SendGrid System Email Active
Single Sign On Active
Uploader Active
Component Status
Amplifi.io External REST API Active
File Server Active
Internal Search & Index Active
Main System Web Interface Active
Media Transcoding Active
Network / Internet Services Active
SendGrid System Email Active
Single Sign On Active
Uploader Active

Latest Amplifi.io outages and incidents.

View the latest incidents for Amplifi.io and check for official updates:

Updates:

  • Time: Feb. 2, 2022, 9:02 p.m.
    Status: Resolved
    Update: The cause of this issue is related to a hard drive failure in our load balanced array. The issue was fixed and there was no loss of data due to our load balancing. The cluster has been rebalancing traffic and will be fully balanced shortly. You may still notice some intermittent slowness but it will speed will continue to increase throughout the day. Also, as mentioned in our customer email last night, some new data center equipment has arrived. Starting this Saturday February 5th, around 4PM Pacific Time, we are planning a few hours offline to install new networking equipment. After a few weeks, we will add an array of new servers that will mesh with our current servers to expand our virtualized environment. We should see speed and reliability improve after these installations are complete. Throughout 2022 and beyond we plan to expand and refine the software and add new features. Thank you for your patience and partnership!
  • Time: Feb. 2, 2022, 5:22 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented. The fix requires some rebalancing that is underway, but slowness could persist for 6-8 hours. Please postpone large data requests or uploads.

Updates:

  • Time: Dec. 21, 2021, 3:58 a.m.
    Status: Postmortem
    Update: Hi Everyone, We have some network components in the data center that are having intermittent issues and are slated for replacement / upgrade. However the vendor is experiencing back orders and delays. Our recent growth has also prompted other major investments to improve our system capacity, speed and reliability. We expect a load of new hardware to be installed over the next 60 days. Today’s outage is related to all this and we are likely going to see a few more unexpected issues before all the updates can be completed. Much of the new gear will be running at speeds 25X faster, though some general Internet speed limitations outside our network will still apply. We will do our best to complete the updates during off hours and with advance notice and we are doing our best to minimize the unexpected downtime. Thank you for your patience while we improve things.
  • Time: Dec. 21, 2021, 3:58 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 20, 2021, 8:06 p.m.
    Status: Investigating
    Update: Greetings. You should now be able to access your accounts. We will continue to keep an eye on our services. Thank you for your patience.
  • Time: Dec. 20, 2021, 6:12 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 20, 2021, 6:12 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue with our hardware and are investigating the cause.

Updates:

  • Time: Oct. 26, 2021, 6:35 p.m.
    Status: Resolved
    Update: This incident has been resolved. Upload functions are now working as expected.
  • Time: Oct. 26, 2021, 3:21 p.m.
    Status: Identified
    Update: We are working to restore the uploading service which is down. Internally the file management system is giving an error on all files that they already exist. This is not supposed to happen. Our development and network teams are working to get to the bottom of this issue as soon as possible.

Updates:

  • Time: Oct. 4, 2021, 6:23 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 1, 2021, 4:16 p.m.
    Status: Monitoring
    Update: We continue to see some SSL issues and this is determined to be from our certificate provider vendor. It is mainly affecting Windows OS users and older browsers. The root cause is our certificate provider's underlying certificate and new technology progressing across the Internet over time. https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/ "DST Root CA X3 will expire on September 30, 2021. That means those older devices that don’t trust ISRG Root X1 will start getting certificate warnings when visiting sites that use Let’s Encrypt certificates." This seems to be affecting the connectivity of our PDF generator subsystem. Workaround: Users can indeed proceed to the Amplifi.io system by using the 'Advanced' option on the warning page. Sorry for the inconvenience. We are working to get this resolved with our vendor ASAP.
  • Time: Oct. 1, 2021, 12:32 a.m.
    Status: Monitoring
    Update: A fix was implemented and we are monitoring the recovery. This issue was SSL certificate related, but in a way that was not predictable so something went wrong in a system reading a correct SSL certificate.
  • Time: Sept. 30, 2021, 9:03 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue where downloads using the 'Download' buttons are not working and uploads are also be affected. Our file server is functioning - team reports that direct links (URIs) to the media assets are indeed working and previews are working. That means that as a temporary workaround you can 'right-click save' or rely on the master or variant links in file information window. We are sorry for the inconvenience and are working to restore the full function up and downloading.
  • Time: Sept. 30, 2021, 4:31 p.m.
    Status: Investigating
    Update: We are currently rebooting the Amplifi.io network to resolve some network issues.

Updates:

  • Time: Sept. 23, 2021, 5:40 p.m.
    Status: Postmortem
    Update: Hi everyone, Sorry for the major inconveniences with the outage today. We are wrapping up recovery from a pretty major network issue. Services are coming back faster in some areas than others. We are still working to ensure normal functions and speed. Root Cause Analysis September 23 2021 6:46AM \(PDT\) we were alerted to an outage to our services. Our IT operations team began investigation at that time and discovered a major network outage in our data center.  8:13AM \(PDT\) our IT operations team was able to restore the application server functionality for most customers but media was not loading at this time. 10:48AM \(PDT\) services mainly restored and our IT operations team is working to fully restore speed and loading. Ken Garff CEO
  • Time: Sept. 23, 2021, 5:07 p.m.
    Status: Resolved
    Update: This incident appears resolved but we are still monitoring.
  • Time: Sept. 23, 2021, 5:07 p.m.
    Status: Identified
    Update: Services are now restored. Thank you for your patience
  • Time: Sept. 23, 2021, 3:30 p.m.
    Status: Identified
    Update: The issues are identified and networking team is working on the fix.
  • Time: Sept. 23, 2021, 2:36 p.m.
    Status: Investigating
    Update: We are investigating this issue.

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Frequently Asked Questions - Amplifi.io

Is there a Amplifi.io outage?
The current status of Amplifi.io is: Systems Active
Where can I find the official status page of Amplifi.io?
The official status page for Amplifi.io is here
How can I get notified if Amplifi.io is down or experiencing an outage?
To get notified of any status changes to Amplifi.io, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Amplifi.io every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Amplifi.io do?
Amplifi.io addresses top brands' digital asset management needs with a focus on simplicity and efficiency. Request a Free Demo.

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