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Is there an Amplifi.io outage?

Amplifi.io status: Systems Active

Last checked: a minute ago

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Amplifi.io outages and incidents

Outage and incident data over the last 30 days for Amplifi.io.

There have been 0 outages or incidents for Amplifi.io in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Amplifi.io

Outlogger tracks the status of these components for Xero:

Amplifi.io External REST API Active
File Server Active
Internal Search & Index Active
Main System Web Interface Active
Media Transcoding Active
Network / Internet Services Active
SendGrid System Email Active
Single Sign On Active
Uploader Active
Component Status
Amplifi.io External REST API Active
File Server Active
Internal Search & Index Active
Main System Web Interface Active
Media Transcoding Active
Network / Internet Services Active
SendGrid System Email Active
Single Sign On Active
Uploader Active

Latest Amplifi.io outages and incidents.

View the latest incidents for Amplifi.io and check for official updates:

Updates:

  • Time: July 29, 2021, 7:26 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 29, 2021, 7:25 p.m.
    Status: Identified
    Update: We have resolved this issue. Will be working with some customers to update them from older SSO system links.
  • Time: July 28, 2021, 8:41 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this LIMITED SINGLE SIGN ON issue. We are expecting this to be resolved durring the next 8. Password access is working so many users are unaffected. Some customers are seeing success in SSO after an unusual wait time to load. Restoring this function is our highest priority.
  • Time: July 28, 2021, 5:31 p.m.
    Status: Identified
    Update: The issue has been identified and team is working to restore the single sign on service. Will send another notice when SSO is restored. Traditional password type logins are not affected.

Updates:

  • Time: July 16, 2021, 3:28 p.m.
    Status: Resolved
    Update: A load balancer needed a restart but got stuck and prevented the automatic failover switching process where the service is moved. This problem was resolved but several customers were not able to see or log into the portal service around 11:00 UTC.

Updates:

  • Time: April 8, 2021, 5:12 p.m.
    Status: Postmortem
    Update: The team and I at [Amplifi.io](http://Amplifi.io) just wanted to take a moment and apologize for the disruption to your work on April 6th.  **Root Cause:** Virtualization system vendor code issue revealed. On April 6th early AM, our development operations team confirmed Upload/Download service became unresponsive due to a condition that exposed a code issue on our virtualization system. **Resolution and Recovery:** Team utilized the vendor’s help understand and deploy a temporary solution. It was decided that the fix would be faster than a fail-over event. Team cleaned up the "stalled" containers responsible for routing issues. Team then recreated the service stack \(portal, api, indexing listener, upload, download\) as part of the recovery. The fix took approximately 5 hours. ** Corrective and Preventative Measures:** Our team has completed maintenance checks and reviewed the outage with the vendor. Vendor has now released an update to permanently rectify this issue. [Amplifi.io](http://Amplifi.io) team will implement this update to prevent this issue from happening in the future. We will be planning several short maintenance windows overnight Pacific Time on the next two weekends to implement the vendor’s updates. ** Related Upcoming Planned Maint. Windows:** April 10/11 -  3 hours around midnight Pacific Time. April 17/18 -  3 hours around midnight Pacific Time. We expect to upload/download services to be offline at these times. Please plan your bulk uploads and downloads to avoid these time frames. Thanks for your understanding and continued support as we better our technology and offerings. Best Regards, Ken Garff, CPO/CEO
  • Time: April 6, 2021, 2:55 a.m.
    Status: Resolved
    Update: This incident has been resolved. We will report here at a later time as to the cause and any further information or maintenance windows that may be required.
  • Time: April 5, 2021, 11:53 p.m.
    Status: Monitoring
    Update: The files server connection to the web interface is restored and we are continuing to work on the uploading, transcoding and downloading functions. The issue had to do with our Docker containers virtualization software. More details will be provided after our post-incident analysis. The team working on this issue projects that all systems will be fully operational by Tuesday AM ET.
  • Time: April 5, 2021, 6:33 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 5, 2021, 3:09 p.m.
    Status: Investigating
    Update: We are currently investigating issues uploading and downloading media to the file storage service. Network team is working on this issue. Best to hold work until this is resolved. We will send another notification when resolved.

Updates:

  • Time: Oct. 19, 2020, 7 p.m.
    Status: Resolved
    Update: This incident has been resolved - admin and upload full functions are restored. Please contact [email protected] or your support contact if you see any items that need further attention.
  • Time: Oct. 19, 2020, 4:34 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue with data not getting indexed correctly. Files uploaded and other folder changes are not visible after completing actions. Team is working to restore as fast as possible. Please avoid admin changes while we resolve the issue.

Updates:

  • Time: Oct. 1, 2020, 1:22 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 30, 2020, 10:53 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring results and cleaning up the index.
  • Time: Sept. 30, 2020, 9:38 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being worked on. The search index service was continuously restarting due a data error of unknown cause.
  • Time: Sept. 30, 2020, 8:50 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Amplifi.io

Is there a Amplifi.io outage?
The current status of Amplifi.io is: Systems Active
Where can I find the official status page of Amplifi.io?
The official status page for Amplifi.io is here
How can I get notified if Amplifi.io is down or experiencing an outage?
To get notified of any status changes to Amplifi.io, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Amplifi.io every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Amplifi.io do?
Amplifi.io addresses top brands' digital asset management needs with a focus on simplicity and efficiency. Request a Free Demo.

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