Is there an Anaplan outage?
Anaplan status: Systems Active
Last checked: a minute ago
Get notified about any outages, downtime or incidents for Anaplan and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: a minute ago
Get notified about any outages, downtime or incidents for Anaplan and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Anaplan.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Anaplan Amazon Cloud - Australia | Active |
| Anaplan Amazon Cloud - Dedicated | Active |
| Anaplan Amazon Cloud - Europe | Active |
| Anaplan Amazon Cloud Public - Europe | Active |
| Anaplan Amazon Cloud Public - US | Active |
| Anaplan Community | Active |
| Anaplan Data Center - Germany | Active |
| Anaplan Data Center - Netherlands | Active |
| Anaplan Data Center - US East | Active |
| Anaplan Data Center - US West | Active |
| Anaplan Google Cloud - Dedicated | Active |
| Anaplan Google Cloud Public - Canada | Active |
| Anaplan Google Cloud Public - Japan | Active |
| Anaplan Google Cloud Public - Saudi Arabia | Active |
| Anaplan Google Cloud Public - US East | Active |
| Anaplan Learning Center | Active |
| Anaplan Website | Active |
| Integration and Extensions | Active |
View the latest incidents for Anaplan and check for official updates:
Description: We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Status: Resolved
Impact: Major | Started At: Oct. 9, 2024, 3:56 a.m.
Description: On September 21, 2024, our internal monitoring system triggered an alert, indicating potential issues with PlanIQ Integrations in Anaplan Amazon Cloud – Europe and Anaplan Data Center - US East. We conducted a thorough investigation into PlanIQ and confirmed that the service was running correctly. We also widened the search to upstream services to verify that they were performing correctly. Our investigations confirmed that the platform was healthy and stable, and we thus concluded that the original alert was a false positive. We understand the disruption that issues can cause to your business and users. We therefore take all reports regarding platform health very seriously. Although we are pleased that there was no impact to the platform, we appreciate that the notification of potential disruption can be concerning. We are currently reviewing our alerting thresholds and approach when alerts are received to reduce the likelihood of disruptions of this type from happening again. If you have any further questions or concerns, please contact [Anaplan Customer Care](https://support.anaplan.com/). Thank you for your patience during this situation and thank you for being an Anaplan customer.
Status: Postmortem
Impact: Major | Started At: Sept. 21, 2024, 6:49 a.m.
Description: On September 16,2024 at 05:04 UTC, we became aware of an issue impacting Anaplan Data Center — Netherlands, Anaplan Data Center - U.S. East, and Anaplan Data Center — U.S. West. The issue resulted in some customers not being able to access models. Our analysis revealed that the problem was caused by a [Cloudflare service issue](https://www.cloudflarestatus.com/incidents/f116htkkp7hn). The vendor implemented a fix to address the outage and service was restored at 06:26 UTC. We are working with Cloudflare to understand the root cause and mitigation actions as part of this issue. We sincerely apologize for the impact this has had on your business operations. We know these issues can cause trouble for your business and users. We are always improving our systems and procedures to prevent similar issues from happening again. If you have any further questions or concerns, please contact [Anaplan Customer Care](https://support.anaplan.com/). Thank you for your patience during this situation and thank you for being an Anaplan customer.
Status: Postmortem
Impact: Major | Started At: Sept. 16, 2024, 5:11 a.m.
Description: On September 13th, at 14:25 UTC, we experienced elevated alerts in Anaplan Amazon Cloud Public — U.S. These alerts showed that customers were having trouble saving and opening models. Customers also experienced interruptions with the New User Experience, API, and CloudWorks connections on the platform. Our initial investigation identified an unexpected spike in resource consumption within one of our storage services. In response, we quickly increased storage capacity to handle the surge. We identified that the spike was related to migration activity; however, the additional capacity was added before the migration was stopped which resulted in the additional capacity also being consumed. All additional capacity undergoes a storage optimization process, and it is not possible to add further capacity until this process is complete. Unfortunately, this process took significantly longer than expected and delayed restoring full service. Due to the long running storage optimization process, we made several manual attempts during the incident to lessen resource consumption. This helped to reduce the issues on the platform; however, interim issues persisted while the optimization continued. After the optimization process was completed, full service was restored at 23:25 UTC. Following the restoration, we increased storage capacity further as an additional measure. We have analyzed our system logs to quantify the impact of this incident. General model behavior \(model open, model save, workspace open, creation of import/export/process tasks, writing changes to the changelog \(e.g. a cell edit\) and creation of revisions\) was degraded throughout the duration of the incident. Furthermore, degradation was so significant during the following periods that the platform was effectively unusable, resulting in a total downtime of 6hrs 23mins: * 14:45-19:00 UTC * 19:34-19:47 UTC * 20:25-22:20 UTC In addition, API integration error rates increased leading to some customer integrations failing and/or responding more slowly. These failures were most significant in Anaplan Amazon Cloud Public — U.S but we have also identified degradation across all other regions. A thorough review has been conducted on the migration activity, the storage service, and the contributing factors to the prolonged issue. Currently, we have paused further migrations until all mitigation activities are completed. To stop the issue from happening again, we are adding more monitoring to the rate of consumption. This will make sure that any unusual increase in consumption can be fixed before the platform experiences issues. We are also looking closely at and improving our runbooks for storage issues to make sure steps are taken in the correct order. This will ensure issues are not experienced because of optimization activities. We are also working to improve our internal processes for mitigations to reduce the load of the migration and ensure rate limits are applied to prevent a surge in consumption. We will also ensure these activities are completed during off-peak hours. We deeply apologize for the impact this has had on your business operations. We know these issues can cause trouble for your business and users. We are always improving our systems and procedures to prevent similar issues from happening again in the future. If you have any further questions or concerns, please contact [Anaplan Customer Care](https://support.anaplan.com/). Thank you for your patience during this situation and thank you for being an Anaplan customer.
Status: Postmortem
Impact: Major | Started At: Sept. 13, 2024, 2:25 p.m.
Description: On August 08, 2024, at 11:48 UTC, our internal alerting revealed an issue in Anaplan Google Cloud Public — Canada. The issue resulted in customers not being able to access the Anaplan platform. Our investigation found that an internal service was unable to connect to a backend component. We ran a task to restore connection, and access was restored at 12:24 UTC. Further investigation identified that a script didn't complete an operation as expected during a change window. To prevent this from reoccurring, we have changed the script to retry the specific operation. We are also incorporating additional steps to the testing procedure and our health checks upon completion of this type of change. We sincerely apologize for the impact this has had on your business operations. We understand the disruption these issues can cause to your business and users. We are continuously strengthening our systems and procedures to avoid similar issues from happening again. If you have further questions or concerns, please visit the [Anaplan Support website](https://support.anaplan.com/). Thank you for your patience during this situation and thank you for being an Anaplan customer.
Status: Postmortem
Impact: Major | Started At: Aug. 8, 2024, 11:57 a.m.
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