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Is there an Applaud outage?

Applaud status: Systems Active

Last checked: 6 minutes ago

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Applaud outages and incidents

Outage and incident data over the last 30 days for Applaud.

There have been 0 outages or incidents for Applaud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Applaud

Outlogger tracks the status of these components for Xero:

Production EU Active
Production US Active
Tryapplaud EU Active
Tryapplaud US Active
Component Status
Production EU Active
Production US Active
Tryapplaud EU Active
Tryapplaud US Active

Latest Applaud outages and incidents.

View the latest incidents for Applaud and check for official updates:

Updates:

  • Time: May 13, 2024, 2:55 a.m.
    Status: Resolved
    Update: The instance is up and we continue monitoring it. We will continue to look at ways to prevent these kinds of incidents in the future. Apologies for the incontinence caused by this incident. Applaud Team.
  • Time: May 13, 2024, 2:44 a.m.
    Status: Monitoring
    Update: We have deployed the fix and monitoring the instance. Post validation of all the checks, the instance will be released.
  • Time: May 13, 2024, 2:09 a.m.
    Status: Identified
    Update: We are working towards the implementing the fix identified, and we will keep posting on the progress on the incident.
  • Time: May 13, 2024, 1:46 a.m.
    Status: Identified
    Update: We have identified the underlying issue that caused this downtime and working towards the fix.
  • Time: May 13, 2024, 1:45 a.m.
    Status: Investigating
    Update: Production application in our EU region are experiencing the unplanned downtime. Our team is investigating into this. We will keep you posted on the status. Apologies for the incontinence caused by this issue. We are trying to bring the services up as soon as possible. Applaud Team

Updates:

  • Time: April 30, 2024, 4:47 p.m.
    Status: Resolved
    Update: We observed issues with the underlying instances where the application services are running and fixed them. Now the services are running without any interruption. We will share the detailed RCA post the full analysis of the incident. Apologies for the inconvenience caused by this incident. Thanks, Applaud Team.
  • Time: April 30, 2024, 4:35 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: March 26, 2024, 5:46 a.m.
    Status: Resolved
    Update: Tryapplaud Cloud US is down for 5 minutes on 26/03/2024.

Updates:

  • Time: Feb. 8, 2024, 7 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 8, 2024, 6:58 a.m.
    Status: Investigating
    Update: TA-EU is down

Updates:

  • Time: Feb. 14, 2024, 9:12 a.m.
    Status: Postmortem
    Update: ## Primary Symptom * Complete unavailability of all services in the EU region, resulting in downtime for all tenants and users accessing the system. ## Initial Investigation & Findings * Analysis revealed that upon termination of the old server within the Auto Scaling Group \(ASG\), the corresponding elastic IP associated with one of the proxy servers utilized by Route 53 \(DNS\) was released, leading to disruption of services.  * Few of the customers encountered accessibility challenges, specifically with custom sign-in pages after restoring the services to the Production EU environment. ## Underlying Issues * Further analysis revealed that the reported accessibility issues from customers originated from the inadvertent disabling of cross-zone load balancing during updates to network load balancer IPs. This led to uneven traffic distribution across availability zones\(AZ\), causing instability. * Cross-zone load balancing plays a crucial role in ensuring the stability and resilience of our infrastructure by distributing incoming traffic evenly across healthy targets in multiple AZ. Due to its inadvertent deactivation, the load balancer nodes were only directing traffic to healthy targets within their respective AZ’s, thereby resulting in an unstable instance and the reported accessibility issues by the clients. # **Resolution** * Added back the old IP in DNS and attached that to one of the running proxy servers temporarily to fix the accessibility issues. * Enabled cross-zone load balancing in the Network Load balancer for proper traffic distribution across AZ. * In the next Production scheduled downtime, we will remove the outdated IP address associated with the proxy servers from the DNS configuration. # **Preventive Measures** * We are proactively implementing measures to mitigate automatic adjustments and enhance our configuration review protocols to ensure sustained system stability.
  • Time: Feb. 6, 2024, 2:31 p.m.
    Status: Resolved
    Update: We are done with all the checks, and we don't see any more issues with the instance. We understand the importance of your business processes and apologize for any inconvenience caused by this incident. Thank you.
  • Time: Feb. 6, 2024, 2:26 p.m.
    Status: Monitoring
    Update: We identified the issue and resolved it. We have been monitoring the instance for some time and update the status.
  • Time: Feb. 6, 2024, 2:09 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Applaud

Is there a Applaud outage?
The current status of Applaud is: Systems Active
Where can I find the official status page of Applaud?
The official status page for Applaud is here
How can I get notified if Applaud is down or experiencing an outage?
To get notified of any status changes to Applaud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Applaud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Applaud do?
Our employee experience platform enhances every stage of the employee lifecycle, from onboarding to offboarding, for a seamless and engaging experience.