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Is there an Zix | AppRiver outage?

Zix | AppRiver status: Systems Active

Last checked: 19 minutes ago

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Zix | AppRiver outages and incidents

Outage and incident data over the last 30 days for Zix | AppRiver.

There have been 6 outages or incidents for Zix | AppRiver in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zix | AppRiver

Outlogger tracks the status of these components for Xero:

CloudAlly Backup Active
Datacenter Active
DNS Hosting Active
Office 365 Active
Erado Archiving Active
Information Archive / ZCP Active
Legacy Archive / ZixArchive Active
Billing Area Active
Customer Portal Active
Partner Portal Active
ZixCentral Active
Legacy Continuty Active
Secure Cloud Email Continuity Active
EMP/DeliverySlip Active
Erado SecureMail (ESM) Active
Hosted SMB Active
Hosted ZixGateway Active
Secure Cloud Email Encryption (AEE/ZEE) Active
ZixPortal Active
Exchange 2013/2016+ (EXG7) Active
Live Chat Active
Phone System Active
Support Ticketing System Active
Email Threat Protection Active
Zix Protect/Spam Stops Here Active
Component Status
CloudAlly Backup Active
Datacenter Active
DNS Hosting Active
Office 365 Active
Active
Erado Archiving Active
Information Archive / ZCP Active
Legacy Archive / ZixArchive Active
Active
Billing Area Active
Customer Portal Active
Partner Portal Active
ZixCentral Active
Active
Legacy Continuty Active
Secure Cloud Email Continuity Active
Active
EMP/DeliverySlip Active
Erado SecureMail (ESM) Active
Hosted SMB Active
Hosted ZixGateway Active
Secure Cloud Email Encryption (AEE/ZEE) Active
ZixPortal Active
Active
Exchange 2013/2016+ (EXG7) Active
Active
Live Chat Active
Phone System Active
Support Ticketing System Active
Active
Email Threat Protection Active
Zix Protect/Spam Stops Here Active

Latest Zix | AppRiver outages and incidents.

View the latest incidents for Zix | AppRiver and check for official updates:

Updates:

  • Time: Oct. 3, 2024, 12:48 p.m.
    Status: Resolved
    Update: Good Morning, Our engineers have monitored the network and traffic throughout the night, and everything is stable. All queues cleared and message traffic was back to normal by 9:20pm CST.
  • Time: Oct. 3, 2024, 1:38 a.m.
    Status: Monitoring
    Update: The service is restored following the commercial vendor (Lumens) bringing the circuit up after completion of repairs at 20:07 Central Time. Portals have been verified to be accessible and mail queues are being consumed quickly.
  • Time: Oct. 3, 2024, 1:15 a.m.
    Status: Monitoring
    Update: The commercial vendor has completed their repairs. We will continue to monitor this for the next 12 hours and mark this status as resolved if no issues resurface.
  • Time: Oct. 3, 2024, 1:01 a.m.
    Status: Identified
    Update: The commercial vendor has updated our team that they are repairing the circuit. Our engineers are still working on the rerouting of traffic.
  • Time: Oct. 3, 2024, 12:02 a.m.
    Status: Identified
    Update: Our team has received an update from the commercial vendor and there is a fiber circuit cut in Alabama. The commercial vendor is giving a 2-hour ETA. Our engineers will continue the work on the reroute to hopefully restore the connection before the 2 hours.
  • Time: Oct. 2, 2024, 11:53 p.m.
    Status: Identified
    Update: Our engineers are still working on the circuit issue with the commercial vendor as well as they are working on the backend rerouting.
  • Time: Oct. 2, 2024, 10:46 p.m.
    Status: Identified
    Update: Our engineering team has located the issue and are actively working to resolve the issue.
  • Time: Oct. 2, 2024, 9:14 p.m.
    Status: Investigating
    Update: We are investigating an issue with the ZixPortal's not loading and have raised a high severity issue. The engineers are investigating as to what has occurred and are diligently working to resolve the issue.

Updates:

  • Time: Oct. 2, 2024, 9:11 p.m.
    Status: Resolved
    Update: There was a delay in message ingestion in the ZixMT DLP system that prevented messages from showing up in DLP reporting and with messages being delayed for outbound processing. The issue has been resolved.

Updates:

  • Time: Sept. 26, 2024, 6:58 p.m.
    Status: Resolved
    Update: The delays have been rectified. If you are still experiencing an issue please contact support.
  • Time: Sept. 26, 2024, 4:59 p.m.
    Status: Investigating
    Update: We are currently investigating mail delays in our Secure cloud email encryption environment. A high severity ticket has been raised and the engineers are currently investigating.

Updates:

  • Time: Sept. 26, 2024, 1:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 25, 2024, 7:59 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 25, 2024, 7:59 p.m.
    Status: Monitoring
    Update: We are seeing the affected users' connections restored, we will continue to monitor the HEX platform.
  • Time: Sept. 25, 2024, 4:03 p.m.
    Status: Investigating
    Update: Reports of HEX users unable to connect to Outlook or OWA. Engineering team is currently investigating.

Updates:

  • Time: Sept. 24, 2024, 9:10 p.m.
    Status: Resolved
    Update: Our engineers have located the issue and resolved the problem so that the system can be returned to operational status.
  • Time: Sept. 24, 2024, 7:57 p.m.
    Status: Investigating
    Update: We have rerouted mail flow to other servers and are continuing to troubleshoot underlying issue.
  • Time: Sept. 24, 2024, 7:56 p.m.
    Status: Investigating
    Update: We are currently investigating reported issue with Erado secure not being sent to recipients.

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Frequently Asked Questions - Zix | AppRiver

Is there a Zix | AppRiver outage?
The current status of Zix | AppRiver is: Systems Active
Where can I find the official status page of Zix | AppRiver?
The official status page for Zix | AppRiver is here
How can I get notified if Zix | AppRiver is down or experiencing an outage?
To get notified of any status changes to Zix | AppRiver, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Zix | AppRiver every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Zix | AppRiver do?
AppRiver, an OpenText company, offers productivity, compliance, and resiliency tools to help MSPs and SMBs transform their business profitably as a Microsoft Solutions Partner.

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