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Is there an Zix | AppRiver outage?

Zix | AppRiver status: Systems Active

Last checked: 6 minutes ago

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Zix | AppRiver outages and incidents

Outage and incident data over the last 30 days for Zix | AppRiver.

There have been 3 outages or incidents for Zix | AppRiver in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zix | AppRiver

Outlogger tracks the status of these components for Xero:

CloudAlly Backup Active
Datacenter Active
DNS Hosting Active
Office 365 Active
Erado Archiving Active
Information Archive / ZCP Active
Legacy Archive / ZixArchive Active
Billing Area Active
Customer Portal Active
Partner Portal Active
ZixCentral Active
Legacy Continuty Active
Secure Cloud Email Continuity Active
EMP/DeliverySlip Active
Erado SecureMail (ESM) Active
Hosted SMB Active
Hosted ZixGateway Active
Secure Cloud Email Encryption (AEE/ZEE) Active
ZixPortal Active
Exchange 2013/2016+ (EXG7) Active
Live Chat Active
Phone System Active
Support Ticketing System Active
Email Threat Protection Active
Zix Protect/Spam Stops Here Active
Component Status
CloudAlly Backup Active
Datacenter Active
DNS Hosting Active
Office 365 Active
Active
Erado Archiving Active
Information Archive / ZCP Active
Legacy Archive / ZixArchive Active
Active
Billing Area Active
Customer Portal Active
Partner Portal Active
ZixCentral Active
Active
Legacy Continuty Active
Secure Cloud Email Continuity Active
Active
EMP/DeliverySlip Active
Erado SecureMail (ESM) Active
Hosted SMB Active
Hosted ZixGateway Active
Secure Cloud Email Encryption (AEE/ZEE) Active
ZixPortal Active
Active
Exchange 2013/2016+ (EXG7) Active
Active
Live Chat Active
Phone System Active
Support Ticketing System Active
Active
Email Threat Protection Active
Zix Protect/Spam Stops Here Active

Latest Zix | AppRiver outages and incidents.

View the latest incidents for Zix | AppRiver and check for official updates:

Updates:

  • Time: May 23, 2024, 12:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 18, 2024, 12:48 p.m.
    Status: Identified
    Update: This sync change will occur on Monday April 22nd, 2024.
  • Time: April 15, 2024, 2:39 p.m.
    Status: Identified
    Update: <p style="margin-bottom:8px"><span style="font-size:12pt"><span style="font-family:&quot;Times New Roman&quot;,serif"><u>Upcoming sync change to the Customer Portal:</u></span></span></p> <p style="margin-bottom:8px"><span style="font-size:12pt"><span style="font-family:&quot;Times New Roman&quot;,serif">Any external &quot;placeholder&quot; user accounts created by Microsoft from your O365 tenant will no longer sync to the Zix/Appriver Customer Portal.</span></span></p> <p style="margin-bottom:8px"><span style="font-size:12pt"><span style="font-family:&quot;Times New Roman&quot;,serif">These are external &quot;placeholder&quot; user accounts listed with the following unique format &ndash; example user - <a aria-label="Link msallmen_example.com#EXT#@jackyandpeaches.onmicrosoft.com" href="mailto:msallmen_example.com#EXT#@jackyandpeaches.onmicrosoft.com" target="_blank" title="mailto:msallmen_example.com#ext#@jackyandpeaches.onmicrosoft.com"><strong><span style="color:blue">msallmen_example.com#EXT#@jackyandpeaches.onmicrosoft.com</span></strong></a></span></span></p> <p style="margin-bottom:8px"><span style="font-size:12pt"><span style="font-family:&quot;Times New Roman&quot;,serif">Q: What are these external user accounts for?</span></span></p> <p style="margin-bottom:8px"><span style="font-size:12pt"><span style="font-family:&quot;Times New Roman&quot;,serif">A: When an active O365 user shares data externally with an external user, for example a SharePoint site, once the external user accesses the shared data, Microsoft will automatically create an external &quot;placeholder&quot; account in the O365 tenant user list for that external user.</span></span></p> <p style="margin-bottom:8px"><span style="font-size:12pt"><span style="font-family:&quot;Times New Roman&quot;,serif">Once created, the account would sync over to the Zix/Appriver Customer Portal as unlicensed. If you selected the user from the Customer Portal, you would receive an error message. This is because these users do not have any options or settings available to manage from the Customer Portal.</span></span></p> <p style="margin-bottom:8px"><span style="font-size:12pt"><span style="font-family:&quot;Times New Roman&quot;,serif">If you need to view or manage external users, please log into the O365 admin center to access the account from the O365 tenant user list.&nbsp;</span></span></p>

Updates:

  • Time: April 11, 2024, 2:24 p.m.
    Status: Resolved
    Update: We have confirmed this issue is resolved.
  • Time: April 11, 2024, 1:09 p.m.
    Status: Identified
    Update: We have identified sporadic issues with accessing Email Threat Protection features such as Quarantine/ETP logs/User settings. We are actively working on resolving this issue.

Updates:

  • Time: April 5, 2024, 11:20 a.m.
    Status: Resolved
    Update: There have been no further issues with the phones. This status is now considered closed.
  • Time: April 4, 2024, 7:04 p.m.
    Status: Monitoring
    Update: Phone systems are fully operational. We will continue to monitor.
  • Time: April 4, 2024, 7:03 p.m.
    Status: Identified
    Update: The issue has been found and mitigated. Our engineers are returning the phone systems to full operational status.
  • Time: April 4, 2024, 6:47 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Support phone systems. Please email us at [email protected] or [email protected] to report issues.

Updates:

  • Time: July 19, 2024, 12:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 3, 2024, 1:41 p.m.
    Status: Identified
    Update: To better assist our customers and partners more promptly, we have made some changes to the IVR menu. When calling in, please listen carefully to the dial options. The updated IVR menu will be active starting on 4/10/2024. Below is a copy of our updated IVR menu options for your reference: 1. For Threat Protection or Customer Portal Support – Press 1 2. For Encryption, Archive, Social Media capture or Backup Support – Press 2 3. For help with Microsoft Licensing and Support – Press 3 - For Microsoft Domain Verifications, License upgrades, Scheduled reductions, CSP transition & Pending installations - Press 1 - For Microsoft 365 or Hosted Exchange Support – Press 2 4. For Carbonite Support - Press 4 5. For Webroot Support - Press 5

Updates:

  • Time: March 26, 2024, 8:12 p.m.
    Status: Resolved
    Update: We have confirmed the issue is fully resolved with our SMS provider.
  • Time: March 26, 2024, 12:43 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our SMS provider for our 2FA codes not being sent externally. We are confirming the issue and working with the vendor for resolution. As a workaround, an admin can reset your 2FA and setup 2FA using a authenticator app. We apologize for any inconvenience this may currently be causing.

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Frequently Asked Questions - Zix | AppRiver

Is there a Zix | AppRiver outage?
The current status of Zix | AppRiver is: Systems Active
Where can I find the official status page of Zix | AppRiver?
The official status page for Zix | AppRiver is here
How can I get notified if Zix | AppRiver is down or experiencing an outage?
To get notified of any status changes to Zix | AppRiver, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Zix | AppRiver every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Zix | AppRiver do?
AppRiver, an OpenText company, offers productivity, compliance, and resiliency tools to help MSPs and SMBs transform their business profitably as a Microsoft Solutions Partner.

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