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Is there an Zix | AppRiver outage?

Zix | AppRiver status: Systems Active

Last checked: 2 minutes ago

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Zix | AppRiver outages and incidents

Outage and incident data over the last 30 days for Zix | AppRiver.

There have been 3 outages or incidents for Zix | AppRiver in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zix | AppRiver

Outlogger tracks the status of these components for Xero:

CloudAlly Backup Active
Datacenter Active
DNS Hosting Active
Office 365 Active
Erado Archiving Active
Information Archive / ZCP Active
Legacy Archive / ZixArchive Active
Billing Area Active
Customer Portal Active
Partner Portal Active
ZixCentral Active
Legacy Continuty Active
Secure Cloud Email Continuity Active
EMP/DeliverySlip Active
Erado SecureMail (ESM) Active
Hosted SMB Active
Hosted ZixGateway Active
Secure Cloud Email Encryption (AEE/ZEE) Active
ZixPortal Active
Exchange 2013/2016+ (EXG7) Active
Live Chat Active
Phone System Active
Support Ticketing System Active
Email Threat Protection Active
Zix Protect/Spam Stops Here Active
Component Status
CloudAlly Backup Active
Datacenter Active
DNS Hosting Active
Office 365 Active
Active
Erado Archiving Active
Information Archive / ZCP Active
Legacy Archive / ZixArchive Active
Active
Billing Area Active
Customer Portal Active
Partner Portal Active
ZixCentral Active
Active
Legacy Continuty Active
Secure Cloud Email Continuity Active
Active
EMP/DeliverySlip Active
Erado SecureMail (ESM) Active
Hosted SMB Active
Hosted ZixGateway Active
Secure Cloud Email Encryption (AEE/ZEE) Active
ZixPortal Active
Active
Exchange 2013/2016+ (EXG7) Active
Active
Live Chat Active
Phone System Active
Support Ticketing System Active
Active
Email Threat Protection Active
Zix Protect/Spam Stops Here Active

Latest Zix | AppRiver outages and incidents.

View the latest incidents for Zix | AppRiver and check for official updates:

Updates:

  • Time: June 26, 2024, 3:23 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 20, 2024, 12:13 p.m.
    Status: Identified
    Update: <p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">A new Microsoft Security Update is being rolled out to Hosted Exchange to secure a new zero-day vulnerability. Microsoft states the update could impact the following short term:</span></span></span></p> <p style="margin-left:8px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">1. Search errors in Outlook Desktop: Microsoft has linked an article regarding this error and provided registry change fixes to resolve the issue - <a href="https://support.microsoft.com/en-us/topic/search-error-in-outlook-cached-mode-after-installing-march-2024-su-aabcf51a-a45b-4a27-96ff-30efaed1633e" style="color:#0563c1; text-decoration:underline">Search error in Outlook cached mode after installing March 2024 SU - Microsoft Support</a></span></span></span></p> <p style="margin-left:8px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">2. Users may be unable to preview certain Office attachments via OWA &ndash; Microsoft is working on releasing a patch </span></span></span></p> <p style="margin-bottom:11px; margin-left:8px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">3. Read vs Unread message indications may be inconsistent via Outlook Desktop &ndash; Microsoft is working on releasing a patch </span></span></span></p>

Updates:

  • Time: March 15, 2024, 3:54 p.m.
    Status: Resolved
    Update: This issue should now be resolved.
  • Time: March 15, 2024, 1:50 p.m.
    Status: Investigating
    Update: We are currently investigating reports of errors when attempting a password reset in the Customer Portal.
  • Time: March 15, 2024, 1:31 p.m.
    Status: Investigating
    Update: We are currently investigating reports of errors when attempting a password reset in the Customer Portal.

Updates:

  • Time: March 14, 2024, 12:10 p.m.
    Status: Resolved
    Update: This issue should now be resolved. Our Exchange engineering team is checking further into this to prevent reoccurrence of the issue.
  • Time: March 14, 2024, 11:19 a.m.
    Status: Investigating
    Update: We are currently investigating slowness and sending issues with mailboxes that are in our CH data center for hosted exchange. We do apologize for the inconvenience and are working to get the issue resolved. We will continue to update status as we have more information.

Updates:

  • Time: March 13, 2024, 2:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 13, 2024, 2:24 p.m.
    Status: Investigating
    Update: Our Engineering team identified the issue on the CH data center which should now be resolved.
  • Time: March 13, 2024, 11:37 a.m.
    Status: Investigating
    Update: We are currently investigating slowness with mailboxes that are in our CH data center for hosted exchange. We do apologize for the inconvenience and are working to get the issue resolved. We will continue to update status as we have more information.

Updates:

  • Time: July 19, 2024, 12:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 11, 2024, 3:47 p.m.
    Status: Investigating
    Update: <p><i>*Please Note before proceeding* - If you are using Email Threat Protection Smarthosting for outbound service, DKIM/DMARC will need to be configured there instead of O365 &ndash; see the following link for ETP Smarthosting - <a href="https://status.appriver.com/incidents/mt6nsyyb47ml">Zix | AppRiver Status - DKIM signing for Email Threat Protection</a></i></p> <p>&nbsp;</p> <p>Yahoo/Aol and a few other providers recently made some security updates and are beginning to require DKIM/DMARC in addition to SPF. These records would need to be configured with your DNS provider, in order to prevent the rejections, you have received.</p> <p>Please ensure you have SPF (TXT) record configured first before proceeding with O365 DKIM/DMARC.</p> <p>&nbsp;</p> <p><b>How to enable/add DKIM:</b></p> <p>Generate DKIM keys within the M365 Admin Center -</p> <p>1. Sign-in through the <b>M365 admin center</b> as a <b>global administrator</b></p> <p>2. In the left-hand menu, click on <b>Security</b> under <b>Admin Centers</b>. This will take you to the <b>Microsoft Defender Portal.</b></p> <p>3. From there, Under <b>Email &amp; Collaboration</b> - click on <b>Policies and Rules</b> --&gt; <b>Threat policies</b> --&gt; <b>Email Authentication Settings</b> --&gt; <b>DKIM</b> --&gt; Select your Domain and <b>Enable</b>.</p> <p>4. You can select <b>Generate DKIM Key</b> and it will populate the required <b>CNAME record information</b></p> <p>&nbsp;OR</p> <p>It will show in the form of an error message when attempting to enable. This error message also contains the <b>needed CNAME records.</b></p> <p>***Once you have configured these <b>two CNAME records</b> on your DNS side, please go back to the same location mentioned above in the <b>Microsoft Defender Portal</b>.***</p> <p>1. M365 admin center --&gt; Security Admin Center (Microsoft Defender Portal) --&gt; Policies and Rules --&gt; Threat policies --&gt; Email Authentication Settings --&gt; DKIM --&gt; <b>Click on Domain and Enable DKIM.</b></p> <p>&nbsp;</p> <p><i>***DKIM should now be successfully be enabled.***</i></p> <p>&nbsp;</p> <p><b>How to add DMARC:</b></p> <p>1. After DKIM is enabled and configured, please contact your DNS provider for assistance with creating a DMARC record.</p> <p>There is also third-party tools and sites that can be used as a DMARC generator to generate a DMARC record for you. Then you can add the record through your DNS provider.</p> <p>&nbsp;</p> <p>------------</p> <p>&nbsp;</p> <p>For more information regarding both records, please see the articles below.</p> <p>Set up DKIM to sign mail from your Microsoft 365 domain:</p> <p><a href="https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dkim-configure?view=o365-worldwide">https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dkim-configure?view=o365-worldwide</a></p> <p>&nbsp;</p> <p>Set up DMARC to validate the From address domain for senders in Microsoft 365:</p> <p><a href="https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dmarc-configure?view=o365-worldwide">https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dmarc-configure?view=o365-worldwide</a></p>

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Frequently Asked Questions - Zix | AppRiver

Is there a Zix | AppRiver outage?
The current status of Zix | AppRiver is: Systems Active
Where can I find the official status page of Zix | AppRiver?
The official status page for Zix | AppRiver is here
How can I get notified if Zix | AppRiver is down or experiencing an outage?
To get notified of any status changes to Zix | AppRiver, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Zix | AppRiver every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Zix | AppRiver do?
AppRiver, an OpenText company, offers productivity, compliance, and resiliency tools to help MSPs and SMBs transform their business profitably as a Microsoft Solutions Partner.

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