Time: May 30, 2024, 10:29 p.m.

Status: Resolved

Update: This issue has been resolved. If you have altered any of your policies to allow mail through, it is recommended to change the policies back to the original settings.

Time: May 30, 2024, 8:41 p.m.

Status: Identified

Update: The cause of the high severity issue surrounding the Secure Cloud Email Encryption Quarantine has been identified by our Integration engineers and they are diligently working on a solution.

Time: May 30, 2024, 5:07 p.m.

Status: Investigating

Update: We have been made aware that customers are noticing message that are released from their Secure Cloud Encrypted email Quarantine server marked as released are not making it back to the encryption gateway for processing. We have raised a high severity issue to our Integration team and they are currently investigating. As a workaround in each encryption policy that has Quarantine as an action please uncheck "Quarantine" so the email will process for delivery.

Time: May 30, 2024, 7 p.m.

Status: Resolved

Update: We have re-scanned and resolved the underlying issue. We apologize for any issues this may have caused.

Time: May 30, 2024, 4:28 p.m.

Status: Identified

Update: We have identified an issue that effects a small subset of customers in which emails are held for "Invalid Addresses" in the filters. We are actively working on resolving and will re-scan emails held and release them once the underlying issue has been rectified. We apologize for any inconvenience this may be causing.

Time: May 28, 2024, 7:33 p.m.

Status: Resolved

Update: The issue has been resolved and Support Operations are functioning.

Time: May 27, 2024, 4:32 p.m.

Status: Investigating

Update: Our Support Agents are unable to access the ticketing at this time. We currently have a high-severity case open to rectify the issue. If you have a case already submitted, Thank You, we will process it as soon as we can upon regaining access. If you are experiencing issues where your service is impacted, please call into our Support line.

Time: May 23, 2024, 12:04 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: May 22, 2024, 11:50 p.m.

Status: Investigating

Update: Error Correlation ID: scu#f8839bb6-9c84-41b0-b569-cd4e36fe2a5f Error code: 0 Update from Microsoft that issue is resolved Title: Admins may be unable to access the Microsoft 365 Admin center User impact: Admins may have been unable to access the Microsoft 365 Admin center. More info: When attempting to access the Microsoft 365 Admin center, admins may have received a message informing them that "You can try refreshing the page to solve the problem. You can also wait a few minutes and try again." As this event impacted Admin center access, we also published to our Service Health Status page: https://status.cloud.microsoft/ Final status: After extended monitoring, we confirmed that the issue is resolved for all admins. Scope of impact: Any admin attempting to access the Microsoft 365 Admin center may have been affected. Start time: Wednesday, May 22, 2024, at 10:15 PM UTC End time: Thursday, May 23, 2024, at 2:20 AM UTC Root cause: A configuration issue introduced in a recent update to some infrastructure that supports Microsoft 365 Admin center functionality led to impact. Next steps: - We're assessing our update methodology so we can prevent the introduction of similar future misconfigurations. - We're examining potential detection optimizations that we can implement to more quickly identify and remediate similar issues should they reoccur in the future. A Post-incident report will be published for this event within five business days.

Time: May 7, 2024, 2:58 p.m.

Status: Resolved

Update: We have resolved this issue and have confirmed all queued emails have been delivered and normal mail flow processing times have returned for the ECS service. We apologize for any issue this may have caused.

Time: May 6, 2024, 4:11 p.m.

Status: Monitoring

Update: We have restored our ECS OWA access (https://exg1.exghost.com) and are working on releasing the queued emails to the ECS servers. We will provide another update as soon as possible.

Time: May 6, 2024, 11:43 a.m.

Status: Identified

Update: We have identified an issue with which our ECS/Email Continuity service on log in is giving a 550 error when attempting to log into the mailbox. We are working on restoring the service and will update once this restoration is complete.