Aptible outages and incidents
Outage and incident data over the last 30 days for Aptible.
There have been 1 outages or incidents for Aptible in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Aptible
Outlogger tracks the status of these components for Xero:
AWS EC2
| Component | Status |
|---|---|
| api.aptible.com | Active |
| Aptible Deploy | Active |
| auth.aptible.com | Active |
| dashboard.aptible.com | Active |
| Let's Encrypt | Active |
| AWS EC2 | Active |
| AWS EC2 (ap-northeast-1 — Tokyo) | Active |
| AWS EC2 (ap-northeast-2 — Seoul) | Active |
| AWS EC2 (ap-south-1 — Mumbai) | Active |
| AWS EC2 (ap-southeast-1 — Singapore) | Active |
| AWS EC2 (ap-southeast-2 — Sydney) | Active |
| AWS EC2 (ca-central-1 — Canada) | Active |
| AWS EC2 (eu-central-1 — Frankfurt) | Active |
| AWS EC2 (eu-west-1 — Ireland) | Active |
| AWS EC2 (eu-west-2 — London) | Active |
| AWS EC2 (eu-west-3 — Paris) | Active |
| AWS EC2 (sa-east-1 — São Paulo) | Active |
| AWS EC2 (us-east-1 — Virginia) | Active |
| AWS EC2 (us-east-2 — Ohio) | Active |
| AWS EC2 (us-west-1 — California) | Active |
| AWS EC2 (us-west-2 — Oregon) | Active |
Latest Aptible outages and incidents.
View the latest incidents for Aptible and check for official updates:
Long load balancer registration times
Description: AWS has marked this issue RESOLVED as of 19:19 UTC, and we have not observed any issues in the last hour. The issue has been resolved and all services are operating normally.
Status: Resolved
Impact: Minor | Started At: Sept. 26, 2024, 4:15 p.m.
Updates:
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Time: Sept. 26, 2024, 7:26 p.m.Status: ResolvedUpdate: AWS has marked this issue RESOLVED as of 19:19 UTC, and we have not observed any issues in the last hour. The issue has been resolved and all services are operating normally.
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Time: Sept. 26, 2024, 6:06 p.m.Status: IdentifiedUpdate: The latest update from AWS indicates that operations created around 17:10 through 17:20 UTC were impacted, which matches our internal metrics. AWS has promised another update by 18:00 UTC, and we will continue to monitor the situation until we are satisfied that it is resolved.
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Time: Sept. 26, 2024, 5:52 p.m.Status: IdentifiedUpdate: We're again seeing degradation and failure to register new load balancer targets in about about 10% of running operations.
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Time: Sept. 26, 2024, 4:57 p.m.Status: MonitoringUpdate: Loadbalancer registration appears to be working as expected at this time. We will continue to monitor operations until AWS resolves their service degradation notice.
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Time: Sept. 26, 2024, 4:37 p.m.Status: IdentifiedUpdate: AWS has acknowledged the impact we are seeing and opened an incident: > We are investigating increased load balancer back-end instance registration times in the us-east-1 Region. September 26, 2024 at 16:21:43 UTC Since 16:05 UTC, Aptible is observing some recovery, about half of endpoint target registrations are succeeding at this time.
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Time: Sept. 26, 2024, 4:24 p.m.Status: IdentifiedUpdate: This service impact only applies to resources hosted in the `us-east-1` region. Customers may notice operations reaching timeout, but at this point all operations are rolling back successfully to the previous state.
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Time: Sept. 26, 2024, 4:15 p.m.Status: InvestigatingUpdate: We are investigating abnormally long registration times for new targets with AWS Load Balancers. This may be causing extended operation times for releases (Deploy, Scale, Restart) for services that have Endpoints.
Dockerfile based `git-push` deployments issue
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: Sept. 3, 2024, 1:04 p.m.
Updates:
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Time: Sept. 3, 2024, 3:29 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Sept. 3, 2024, 1:04 p.m.Status: IdentifiedUpdate: After the recent git server maintenance, a fallout issue was identified that affected `git push` based deployments to existing apps. A fix has been put in place, so we expect further deployments will not be affected. Please contact support if you encounter further issues.
Git-based Deploy Log Streaming Disruption on Aptible CLI for Dedicated Stacks
Description: For dedicated stacks only, <a href="https://www.aptible.com/docs/core-concepts/apps/deploying-apps/image/deploying-with-git/overview">git-based deployments</a> were not streaming logs about the deployment operation activity as they normally do. The deploy operations were running normally in the background but not streaming live logs to the CLI. This incident impacted git-based deploys from the CLI between June 14th, 5:44 AM UTC, and June 14th, 1:45 PM UTC. Our team has applied a fix, which has resolved the issue. Please contact our <a href="https://contact.aptible.com/">Support Team</a> if you have additional questions.
Status: Resolved
Impact: None | Started At: June 14, 2024, 2:09 p.m.
Updates:
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Time: June 14, 2024, 2:09 p.m.Status: ResolvedUpdate: For dedicated stacks only, <a href="https://www.aptible.com/docs/core-concepts/apps/deploying-apps/image/deploying-with-git/overview">git-based deployments</a> were not streaming logs about the deployment operation activity as they normally do. The deploy operations were running normally in the background but not streaming live logs to the CLI. This incident impacted git-based deploys from the CLI between June 14th, 5:44 AM UTC, and June 14th, 1:45 PM UTC. Our team has applied a fix, which has resolved the issue. Please contact our <a href="https://contact.aptible.com/">Support Team</a> if you have additional questions.
Temporary Metrics Unavailability in Aptible Dashboard
Description: We are notifying our users of an issue where some metrics are not available on the Aptible Dashboard (app.aptible.com) for the period between May 5, 2024, 18:54 UTC and May 6, 2024, 22:50 UTC. We want to assure you that this does not affect the functionality of <a href="https://www.aptible.com/docs/metric-drains">Aptible Metric Drains</a>. If you have any concerns or require further assistance, please do not hesitate to reach out to our <a href="https://contact.aptible.com/">support team</a>.
Status: Resolved
Impact: None | Started At: May 7, 2024, 12:54 a.m.
Updates:
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Time: May 7, 2024, 12:54 a.m.Status: ResolvedUpdate: We are notifying our users of an issue where some metrics are not available on the Aptible Dashboard (app.aptible.com) for the period between May 5, 2024, 18:54 UTC and May 6, 2024, 22:50 UTC. We want to assure you that this does not affect the functionality of <a href="https://www.aptible.com/docs/metric-drains">Aptible Metric Drains</a>. If you have any concerns or require further assistance, please do not hesitate to reach out to our <a href="https://contact.aptible.com/">support team</a>.
Update on CVE-2024-3094: XZ Utils Vulnerability
Description: Aptible is aware of <a href="https://nvd.nist.gov/vuln/detail/CVE-2024-3094">CVE-2024-3094</a>, a critical vulnerability in XZ Utils, specifically affecting versions 5.6.0 and 5.6.1, with a CVSS score of 10, indicating a severe level of risk. This vulnerability results from a supply chain compromise and is present in data compression software widely used across major Linux distributions. The malicious code discovered in the affected versions allows for unauthorized system access, posing a significant security threat. The Aptible platform and services do not utilize the affected software versions and are not impacted. Aptible customers are urged to evaluate dependencies in their Docker Images and other systems and patch as needed urgently to mitigate the risk associated with this vulnerability. Given the scope and severity of the CVE, our security team continues to monitor the situation actively. If you have any concerns or questions, please contact the <a href="https://www.aptible.com/docs/support">Aptible Support team</a>.
Status: Resolved
Impact: None | Started At: April 1, 2024, 8:18 p.m.
Updates:
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Time: April 1, 2024, 8:18 p.m.Status: ResolvedUpdate: Aptible is aware of <a href="https://nvd.nist.gov/vuln/detail/CVE-2024-3094">CVE-2024-3094</a>, a critical vulnerability in XZ Utils, specifically affecting versions 5.6.0 and 5.6.1, with a CVSS score of 10, indicating a severe level of risk. This vulnerability results from a supply chain compromise and is present in data compression software widely used across major Linux distributions. The malicious code discovered in the affected versions allows for unauthorized system access, posing a significant security threat. The Aptible platform and services do not utilize the affected software versions and are not impacted. Aptible customers are urged to evaluate dependencies in their Docker Images and other systems and patch as needed urgently to mitigate the risk associated with this vulnerability. Given the scope and severity of the CVE, our security team continues to monitor the situation actively. If you have any concerns or questions, please contact the <a href="https://www.aptible.com/docs/support">Aptible Support team</a>.
