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Is there an AskNicely outage?

AskNicely status: Systems Active

Last checked: a minute ago

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AskNicely outages and incidents

Outage and incident data over the last 30 days for AskNicely.

There have been 1 outages or incidents for AskNicely in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for AskNicely

Outlogger tracks the status of these components for Xero:

AskNicely Application Active
Component Status
AskNicely Application Active

Latest AskNicely outages and incidents.

View the latest incidents for AskNicely and check for official updates:

Updates:

  • Time: May 16, 2018, 10:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 16, 2018, 6:09 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 16, 2018, 5:56 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 16, 2018, 5:55 p.m.
    Status: Monitoring
    Update: We have restarted Nginx and all metrics are now nominal. We will investigate further, continue to monitor. We have an error message that most likely requires a small nginx.config change to prevent this happening in the future. Engineers were alerted within 1 minutes of the first 500 errors. Site was restored to health in approx 10 - 15 minutes. Sorry for this outage. Your friendly engineering team.
  • Time: May 16, 2018, 5:44 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 16, 2018, 5:44 p.m.
    Status: Monitoring
    Update: We are seeing 500 server errors related to NGINX. We are investigating and monitoring.

Updates:

  • Time: Aug. 29, 2017, 10:02 p.m.
    Status: Resolved
    Update: The issue has been resolved.
  • Time: Aug. 29, 2017, 9:17 p.m.
    Status: Monitoring
    Update: We have identified an issue causing slow responses from the AskNicely application for our customers based in the US datacenter. We've taken steps to move load off the affected systems, and we expect response times to now be recovering to normal.

Updates:

  • Time: July 2, 2017, 6:59 a.m.
    Status: Resolved
    Update: We think we have a good understanding of what caused the incident, and do not anticipate any more problems. Sorry for any inconvenience.
  • Time: July 2, 2017, 5:12 a.m.
    Status: Monitoring
    Update: We are currently monitoring a recent period of instability in our storage systems. Some AskNicely accounts were unavailable, but they seem to have now recovered. We continue to monitor the situation.

Updates:

  • Time: March 22, 2017, 12:48 a.m.
    Status: Resolved
    Update: This incident has been resolved.

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Frequently Asked Questions - AskNicely

Is there a AskNicely outage?
The current status of AskNicely is: Systems Active
Where can I find the official status page of AskNicely?
The official status page for AskNicely is here
How can I get notified if AskNicely is down or experiencing an outage?
To get notified of any status changes to AskNicely, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of AskNicely every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does AskNicely do?
AskNicely is a tool that enables service businesses to gauge customer experience, incentivize frontline teams, and track financial outcomes.

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