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Is there an Assignar outage?

Assignar status: Systems Active

Last checked: 8 minutes ago

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Assignar outages and incidents

Outage and incident data over the last 30 days for Assignar.

There have been 0 outages or incidents for Assignar in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Assignar

Outlogger tracks the status of these components for Xero:

GPS Services Active
Mobile App Active
Public API Active
Web Portal Active
Data Analytics Active
Reporting Active
Integration Hub Services Active
Zapier Connector Active
Document Merges Active
Email Active
SMS Active
Component Status
Active
GPS Services Active
Mobile App Active
Public API Active
Web Portal Active
Active
Data Analytics Active
Reporting Active
Active
Integration Hub Services Active
Zapier Connector Active
Active
Document Merges Active
Email Active
SMS Active

Latest Assignar outages and incidents.

View the latest incidents for Assignar and check for official updates:

Updates:

  • Time: Feb. 20, 2020, 11:46 p.m.
    Status: Resolved
    Update: Between 10:10 and 10:25 AEDT, we experienced an increase of network connectivity related errors. During this time, it was not possible to log in to the Assignar Dashboard and Fieldworker application. Service has been restored and both platforms are functioning.

Updates:

  • Time: Feb. 20, 2020, 11:46 p.m.
    Status: Resolved
    Update: Between 10:10 and 10:25 AEDT, we experienced an increase of network connectivity related errors. During this time, it was not possible to log in to the Assignar Dashboard and Fieldworker application. Service has been restored and both platforms are functioning.

Updates:

  • Time: Jan. 23, 2020, 8:52 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 23, 2020, 6:02 a.m.
    Status: Investigating
    Update: All systems are operational.
  • Time: Jan. 23, 2020, 6:02 a.m.
    Status: Investigating
    Update: We've been keeping a close eye on system performance and all services have come back to normal. All systems are opeartional.
  • Time: Jan. 23, 2020, 5:19 a.m.
    Status: Investigating
    Update: Our Cloud Provider has advised the cause of the issue was related to a data store. They are currently working through their recovery process and expect to have completed the restore within the next 2 hours and begin to allow API requests to proceed once again.
  • Time: Jan. 23, 2020, 2:52 a.m.
    Status: Investigating
    Update: Our provider has confirmed the root cause, and are working on multiple paths toward recovering the subsytem that is impaired, which is responsible for identified intermittent issues.
  • Time: Jan. 23, 2020, 2:13 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 23, 2020, 2:11 a.m.
    Status: Investigating
    Update: We are investigating some intermittent connectivity issues in our AU/NZ region. The issues are related to our Cloud Provider's API errors that are currently being investigated. Some of our customers in AU/NZ region may experience intermittent issues in Assignar Mobile and Web apps.

Updates:

  • Time: Jan. 23, 2020, 8:52 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 23, 2020, 6:02 a.m.
    Status: Investigating
    Update: All systems are operational.
  • Time: Jan. 23, 2020, 6:02 a.m.
    Status: Investigating
    Update: We've been keeping a close eye on system performance and all services have come back to normal. All systems are opeartional.
  • Time: Jan. 23, 2020, 5:19 a.m.
    Status: Investigating
    Update: Our Cloud Provider has advised the cause of the issue was related to a data store. They are currently working through their recovery process and expect to have completed the restore within the next 2 hours and begin to allow API requests to proceed once again.
  • Time: Jan. 23, 2020, 2:52 a.m.
    Status: Investigating
    Update: Our provider has confirmed the root cause, and are working on multiple paths toward recovering the subsytem that is impaired, which is responsible for identified intermittent issues.
  • Time: Jan. 23, 2020, 2:13 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 23, 2020, 2:11 a.m.
    Status: Investigating
    Update: We are investigating some intermittent connectivity issues in our AU/NZ region. The issues are related to our Cloud Provider's API errors that are currently being investigated. Some of our customers in AU/NZ region may experience intermittent issues in Assignar Mobile and Web apps.

Updates:

  • Time: April 11, 2019, 6:09 a.m.
    Status: Postmortem
    Update: ## We apologise for Intermittent issues At Assignar, we do our very best to ensure that our customers don’t experience any service interruptions. Unfortunately, we had some issues with one of our RDS instances that prevented some users to log into Assignar and view certain pages in the dashboard and the mobile app. For that, we are sincerely sorry. ## What Happened? After taking a deep look at the intermittent database issues, we identified that one of our RDS instances was running low on FreeLocalStorage. Instances in our database clusters have two types of storage: Storage for persistent data \(called the cluster volume\). This storage type increases automatically when more space is required. Local storage for each instance in the cluster, based on the instance class. This storage type and size is bound to the instance class, and can be changed only by moving to a larger DB instance class. Our database clusters use local storage for storing error logs, general logs, slow query logs, audit logs, and non-InnoDB temporary tables. The following error was identified: "The free storage capacity for DB Instance: instance-name is low at x% of the provisioned storage \[Provisioned Storage: xx GB, Free Storage: xx GB\]. You may want to increase the provisioned storage to address this issue." We increased the provisioned storage to and the problem was rectified. ## **Remediation plan** We have a number of alarms in place to prevent incidents like this to occur. Unfortunately, we didn’t have any alarms for FreeLocalStorage readings. We have put in place appropriate alerts and alarms so that we get plenty of notice when such problems are likely to occur. We have also fine tuned our audit logging, which should consume a lot less local storage on the database instance, hence slow down the consumption of FreeLocalStorage on the RDS instance.
  • Time: April 11, 2019, 6:07 a.m.
    Status: Resolved
    Update: We had an issue with one of our Database instances that was causing some clients to not be able to log into the system. We identified an issue and the database was running low on FreeLocalStorage due to some complex SQL queries that were being executed. Also our extensive Audit Logs have added to this issue. We have provisioned more storage to this database instance and have optimised our logging to consume less local storage on the database instance.
  • Time: April 11, 2019, 6:07 a.m.
    Status: Resolved
    Update: We had an issue with one of our Database instances that was causing some clients to not be able to log into the system. We identified an issue and the database was running low on FreeLocalStorage due to some complex SQL queries that were being executed. Also our extensive Audit Logs have added to this issue. We have provisioned more storage to this database instance and have optimised our logging to consume less local storage on the database instance.

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Frequently Asked Questions - Assignar

Is there a Assignar outage?
The current status of Assignar is: Systems Active
Where can I find the official status page of Assignar?
The official status page for Assignar is here
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