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Is there an Atlas outage?

Atlas status: Systems Active

Last checked: 8 minutes ago

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Atlas outages and incidents

Outage and incident data over the last 30 days for Atlas.

There have been 2 outages or incidents for Atlas in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Atlas

Outlogger tracks the status of these components for Xero:

API Active
Authentication and User management Active
Email notifications Active
MS Teams Integration Active
Purchasing & Licensing Active
Signup Active
Slack Integration Active
Component Status
API Active
Authentication and User management Active
Email notifications Active
MS Teams Integration Active
Purchasing & Licensing Active
Signup Active
Slack Integration Active

Latest Atlas outages and incidents.

View the latest incidents for Atlas and check for official updates:

Updates:

  • Time: Nov. 4, 2024, 12:02 p.m.
    Status: Resolved
    Update: Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.
  • Time: Nov. 4, 2024, 11:49 a.m.
    Status: Identified
    Update: We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.
  • Time: Nov. 4, 2024, 9:37 a.m.
    Status: Investigating
    Update: We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com) We will provide more details once we identify the root cause.

Updates:

  • Time: Oct. 23, 2024, 1:04 p.m.
    Status: Resolved
    Update: The fix for this issue has been deployed to production and testing was successfully completed. We have been monitoring for the past 30 minutes and are seeing no new instances of this issue.
  • Time: Oct. 23, 2024, 12:27 p.m.
    Status: Investigating
    Update: We have identified an issue with https://home.atlassian.com that impacts authentication of users who do not have Projects or Goals and have a fix now deployed to production. We are testing this issue now but expect that this incident has been concluded.
  • Time: Oct. 23, 2024, 11:45 a.m.
    Status: Investigating
    Update: We are investigating reports of intermittent errors for some users on Atlas for Cloud customers. When being redirected to home.atlassian.com, customers are landing in an error page (Something went wrong). We are working on resolving the issue.

Updates:

  • Time: July 4, 2024, 12:30 a.m.
    Status: Resolved
    Update: Between 03-07-2024 20:08 UTC and 03-07-2024 20:31 UTC, Atlas experienced downtime. The issue has been resolved, and the service is operating normally.
  • Time: July 3, 2024, 9:45 p.m.
    Status: Monitoring
    Update: We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.
  • Time: July 3, 2024, 8:51 p.m.
    Status: Investigating
    Update: We are investigating an issue with <FUNCTIONALITY IMPACTED> that is impacting <SOME/ALL> Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: June 4, 2024, 12:30 a.m.
    Status: Resolved
    Update: Between 22:18 UTC to 22:56 UTC, we experienced errors for multiple Cloud products. The issue has been resolved and the service is operating normally.
  • Time: June 3, 2024, 11:10 p.m.
    Status: Identified
    Update: We are investigating an issue with error responses for some Cloud customers across multiple products. We have identified the root cause and expect recovery shortly.

Updates:

  • Time: April 29, 2024, 10:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 26, 2024, 1:10 a.m.
    Status: Monitoring
    Update: We are continuing to monitor and to investigate the issue to determine root cause. No further impact since recovery 9 hours ago.
  • Time: April 25, 2024, 3:11 p.m.
    Status: Monitoring
    Update: Atlas has become responsive a while back and everything seems to be fine. Currently unknown root cause so moving to Monitoring till we understand what caused underlying issue.
  • Time: April 25, 2024, 2:18 p.m.
    Status: Investigating
    Update: We are currently investigating the issue to determine root cause and resolve.
  • Time: April 25, 2024, 2:18 p.m.
    Status: Investigating
    Update: We are currently investigating the issue to determine root cause and resolve.

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Frequently Asked Questions - Atlas

Is there a Atlas outage?
The current status of Atlas is: Systems Active
Where can I find the official status page of Atlas?
The official status page for Atlas is here
How can I get notified if Atlas is down or experiencing an outage?
To get notified of any status changes to Atlas, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Atlas every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Atlas do?
This service allows for seamless connectivity between teams, their applications, and work, regardless of location. It is available for free.

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