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Is there an Atlas outage?

Atlas status: Systems Active

Last checked: 5 minutes ago

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Atlas outages and incidents

Outage and incident data over the last 30 days for Atlas.

There have been 1 outages or incidents for Atlas in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Atlas

Outlogger tracks the status of these components for Xero:

API Active
Authentication and User management Active
Email notifications Active
MS Teams Integration Active
Purchasing & Licensing Active
Signup Active
Slack Integration Active
Component Status
API Active
Authentication and User management Active
Email notifications Active
MS Teams Integration Active
Purchasing & Licensing Active
Signup Active
Slack Integration Active

Latest Atlas outages and incidents.

View the latest incidents for Atlas and check for official updates:

Updates:

  • Time: Nov. 8, 2023, 3:46 p.m.
    Status: Resolved
    Update: Between 13:40 UTC to 15:30 UTC, we experienced an outage in all Atlassian Intelligence features for Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. The issue has been resolved and the service is operating normally.
  • Time: Nov. 8, 2023, 3:46 p.m.
    Status: Resolved
    Update: Between 13:40 UTC to 15:30 UTC, we experienced an outage in all Atlassian Intelligence features for Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. The issue has been resolved and the service is operating normally.
  • Time: Nov. 8, 2023, 2:57 p.m.
    Status: Identified
    Update: We continue to work on resolving the outage affecting Atlassian Intelligence related features for Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. We have identified the root cause and expect recovery shortly.
  • Time: Nov. 8, 2023, 2:57 p.m.
    Status: Identified
    Update: We continue to work on resolving the outage affecting Atlassian Intelligence related features for Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. We have identified the root cause and expect recovery shortly.

Updates:

  • Time: Nov. 9, 2023, 7:32 a.m.
    Status: Resolved
    Update: Between 7 November, 9:30pm UTC to 8 November, 7:30am UTC, we experienced degraded email messages for Atlas. The issue has been resolved and the service is operating normally.
  • Time: Nov. 9, 2023, 7:32 a.m.
    Status: Resolved
    Update: Between 7 November, 9:30pm UTC to 8 November, 7:30am UTC, we experienced degraded email messages for Atlas. The issue has been resolved and the service is operating normally.
  • Time: Nov. 8, 2023, 6:49 a.m.
    Status: Investigating
    Update: We are investigating cases of delayed email and Slack notifications for some Atlas customers. We will provide more details within the next 24 hours.
  • Time: Nov. 8, 2023, 6:49 a.m.
    Status: Investigating
    Update: We are investigating cases of delayed email and Slack notifications for some Atlas customers. We will provide more details within the next 24 hours.

Updates:

  • Time: Oct. 20, 2023, 4:34 a.m.
    Status: Resolved
    Update: Between 23:51 19th Oct, 2023 UTC to 03:30 20th Oct, 2023 UTC, we experienced a service degradation of Atlassian Intelligence capabilities in Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. The issue has been resolved and the service is operating normally.
  • Time: Oct. 20, 2023, 3:42 a.m.
    Status: Monitoring
    Update: OpenAI has mitigated the problem and we are currently not seeing any errors w.r.t. Atlassian Intelligence capabilities. We are now monitoring closely.
  • Time: Oct. 20, 2023, 2:38 a.m.
    Status: Identified
    Update: OpenAI team has applied a fix and we are seeing a reduction in the failure rate for Atlassian Intelligence capabilities in Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. We continue to closely monitor our systems and coordinating with OpenAI for a faster recovery of Atlassian Intelligence capabilities.
  • Time: Oct. 20, 2023, 2:13 a.m.
    Status: Identified
    Update: We continue to work on resolving the failures in Atlassian Intelligence capabilities for Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. The cause of incident is increased API failure rate from OpenAI, we are in touch with them to understand the time to recover.
  • Time: Oct. 20, 2023, 1:49 a.m.
    Status: Identified
    Update: We are investigating reports of intermittent errors in Atlassian Intelligence capabilities for some Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas Cloud customers. We will provide more details once we identify the root cause.

Updates:

  • Time: Oct. 20, 2023, 4:34 a.m.
    Status: Resolved
    Update: Between 23:51 19th Oct, 2023 UTC to 03:30 20th Oct, 2023 UTC, we experienced a service degradation of Atlassian Intelligence capabilities in Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. The issue has been resolved and the service is operating normally.
  • Time: Oct. 20, 2023, 3:42 a.m.
    Status: Monitoring
    Update: OpenAI has mitigated the problem and we are currently not seeing any errors w.r.t. Atlassian Intelligence capabilities. We are now monitoring closely.
  • Time: Oct. 20, 2023, 2:38 a.m.
    Status: Identified
    Update: OpenAI team has applied a fix and we are seeing a reduction in the failure rate for Atlassian Intelligence capabilities in Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. We continue to closely monitor our systems and coordinating with OpenAI for a faster recovery of Atlassian Intelligence capabilities.
  • Time: Oct. 20, 2023, 2:13 a.m.
    Status: Identified
    Update: We continue to work on resolving the failures in Atlassian Intelligence capabilities for Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas. The cause of incident is increased API failure rate from OpenAI, we are in touch with them to understand the time to recover.
  • Time: Oct. 20, 2023, 1:49 a.m.
    Status: Identified
    Update: We are investigating reports of intermittent errors in Atlassian Intelligence capabilities for some Confluence, Jira Service Management, Jira Software, Trello, Atlassian Bitbucket, and Atlas Cloud customers. We will provide more details once we identify the root cause.

Updates:

  • Time: Oct. 16, 2023, 5:17 a.m.
    Status: Resolved
    Update: Between 5:07am UTC to 6:14, we experienced an outage for Atlas. The issue has been resolved and the service is operating normally.
  • Time: Oct. 16, 2023, 4:55 a.m.
    Status: Identified
    Update: We are investigating an issue with Atlas that is impacting all Atlas Cloud customers. We will provide more details within the next hour.

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Frequently Asked Questions - Atlas

Is there a Atlas outage?
The current status of Atlas is: Systems Active
Where can I find the official status page of Atlas?
The official status page for Atlas is here
How can I get notified if Atlas is down or experiencing an outage?
To get notified of any status changes to Atlas, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Atlas every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Atlas do?
This service allows for seamless connectivity between teams, their applications, and work, regardless of location. It is available for free.

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