Company Logo

Is there an Atlassian Support outage?

Atlassian Support status: Systems Active

Last checked: 2 minutes ago

Get notified about any outages, downtime or incidents for Atlassian Support and 1800+ other cloud vendors. Monitor 10 companies, for free.

Subscribe for updates

Atlassian Support outages and incidents

Outage and incident data over the last 30 days for Atlassian Support.

There have been 0 outages or incidents for Atlassian Support in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!

Sign Up Now

Components and Services Monitored for Atlassian Support

Outlogger tracks the status of these components for Xero:

API Docs Active
Blogs Active
Careers Active
Community Active
Content Delivery Active
Downloads Access Active
Knowledge Base Active
Preferences Center Active
Public Issues Tracker Active
Search Active
Support Portal Active
Ticketing Active
Training Active
Component Status
API Docs Active
Blogs Active
Careers Active
Community Active
Content Delivery Active
Downloads Access Active
Knowledge Base Active
Preferences Center Active
Public Issues Tracker Active
Search Active
Support Portal Active
Ticketing Active
Training Active

Latest Atlassian Support outages and incidents.

View the latest incidents for Atlassian Support and check for official updates:

Updates:

  • Time: Aug. 15, 2024, 9:13 p.m.
    Status: Resolved
    Update: Between 18:55 UTC to 21:00 UTC, we experienced degraded performance for the support.atlassian.com ticket system. The issue has been resolved and the service is operating normally.
  • Time: Aug. 15, 2024, 8:27 p.m.
    Status: Investigating
    Update: We are investigating cases of degraded performance for support.atlassian.com ticket system. This may cause delays in receiving responses from Support tickets. We will provide more details as they are available.

Updates:

  • Time: Aug. 14, 2024, 9:45 a.m.
    Status: Resolved
    Update: The issue with chat has been resolved and is functional again.
  • Time: Aug. 13, 2024, 3:46 p.m.
    Status: Investigating
    Update: Currently, chat support for all products is offline. The team is actively investigating the incident and working on a fix.

Updates:

  • Time: July 3, 2024, 10:02 p.m.
    Status: Resolved
    Update: We mistakenly believed there was impact to these services. The service is operating normally.
  • Time: July 3, 2024, 9:45 p.m.
    Status: Monitoring
    Update: We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.
  • Time: July 3, 2024, 8:50 p.m.
    Status: Investigating
    Update: We are investigating an issue with <FUNCTIONALITY IMPACTED> that is impacting <SOME/ALL> Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: June 11, 2024, 12:59 a.m.
    Status: Postmortem
    Update: ### Summary On June 3rd, between 09:43pm and 10:58 pm UTC, Atlassian customers using multiple product\(s\) were unable to access their services. The event was triggered by a change to the infrastructure API Gateway, which is responsible for routing the traffic to the correct application backends. The incident was detected by the automated monitoring system within five minutes and mitigated by correcting a faulty release feature flag, which put Atlassian systems into a known good state. The first communications were published on the Statuspage at 11:11pm UTC. The total time to resolution was about 75 minutes. ### **IMPACT** The overall impact was between 09:43pm and 10:17pm UTC, with the system initially in a degraded state, followed by a total outage between 10:17pm and 10:58pm UTC. _The Incident caused service disruption to customers in all regions and affected the following products:_ * Jira Software * Jira Service Management * Jira Work Management * Jira Product Discovery * Jira Align * Confluence * Trello * Bitbucket * Opsgenie * Compass ### **ROOT CAUSE** A policy used in the infrastructure API gateway was being updated in production via a feature flag. The combination of an erroneous value entered in a feature flag, and a bug in the code resulted in the API Gateway not processing any traffic. This created a total outage, where all users started receiving 5XX errors for most Atlassian products. Once the problem was identified and the feature flag updated to the correct values, all services started seeing recovery immediately. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that outages impact your productivity. While we have several testing and preventative processes in place, this specific issue wasn’t identified because the change did not go through our regular release process and instead was incorrectly applied through a feature flag. We are prioritizing the following improvement actions to avoid repeating this type of incident: * Prevent high-risk feature flags from being used in production * Improve the policy changes testing * Enforcing longer soak time for policy changes * Any feature flags should go through progressive rollouts to minimize broad impact * Review the infrastructure feature flags to ensure they all have appropriate defaults * Improve our processes and internal tooling to provide faster communications to our customers We apologize to customers whose services were affected by this incident and are taking immediate steps to address the above gaps. Thanks, Atlassian Customer Support
  • Time: June 4, 2024, 12:34 a.m.
    Status: Resolved
    Update: Between 22:18 UTC to 22:56 UTC, we experienced errors for multiple Cloud products. The issue has been resolved and the service is operating normally.
  • Time: June 3, 2024, 11:10 p.m.
    Status: Identified
    Update: We are investigating an issue with error responses for some Cloud customers across multiple products. We have identified the root cause and expect recovery shortly.

Updates:

  • Time: April 18, 2024, 7:42 p.m.
    Status: Resolved
    Update: support.atlassian.com/requests intermittent page load issues

Check the status of similar companies and alternatives to Atlassian Support

Atlassian
Atlassian

Systems Active

Zoom
Zoom

Systems Active

Dropbox
Dropbox

Systems Active

Miro
Miro

Systems Active

TeamViewer
TeamViewer

Systems Active

Lucid Software
Lucid Software

Systems Active

Restaurant365
Restaurant365

Systems Active

Mural
Mural

Systems Active

Zenefits
Zenefits

Systems Active

Retool
Retool

Systems Active

Splashtop
Splashtop

Systems Active

Hiver
Hiver

Systems Active

Frequently Asked Questions - Atlassian Support

Is there a Atlassian Support outage?
The current status of Atlassian Support is: Systems Active
Where can I find the official status page of Atlassian Support?
The official status page for Atlassian Support is here
How can I get notified if Atlassian Support is down or experiencing an outage?
To get notified of any status changes to Atlassian Support, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Atlassian Support every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Atlassian Support do?
Access Atlassian Support for community resources and find answers, support, and inspiration from other users. Monitor the health of cloud services and products.