Time: July 22, 2024, 6:03 p.m.

Status: Identified

Update: The issue has been identified and a fix is being implemented.

Time: July 22, 2024, 6:03 p.m.

Status: Investigating

Update: Jira Align Enterprise Insights is missing data in [Feature History] table A subset of data from 1-March until 22-July were not uploaded correctly into - current_dw.[Feature History] - export_dw.[Feature History]

Time: July 4, 2024, 3:54 a.m.

Status: Resolved

Update: Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for some of the products . JIRA product impacted with issue creation and project creation. While Confluence was impacted with public link access by anonymous user and the mission control page. Confluence issue was fixed at 04-07-2024 02:30 UTC. The issue has been resolved and the service is operating normally.

Time: July 3, 2024, 9:45 p.m.

Status: Monitoring

Update: We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.

Time: July 3, 2024, 8:51 p.m.

Status: Investigating

Update: We are investigating an issue with <FUNCTIONALITY IMPACTED> that is impacting <SOME/ALL> Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

Time: June 6, 2024, 4:30 a.m.

Status: Resolved

Update: Between 05 June 23:30 UTC and 06 June 04:34 UTC, we experienced issues with some of the pages on www.atlassian.com. The issue has been resolved, and the pages are operating normally.

Time: June 6, 2024, 3:12 a.m.

Status: Identified

Update: We continue to work on resolving the issue with www.atlassian.com. We have identified the root cause and expect recovery shortly.

Time: June 6, 2024, 1:30 a.m.

Status: Investigating

Update: We are investigating reports of intermittent errors on some Atlassian, Opsgenie, Atlassian Access, and Compass-related www.atlassian.com web pages. Once we identify the root cause, we will provide more details.

Time: Feb. 27, 2024, 5:41 a.m.

Status: Postmortem

Update: ### **Summary** On February 14, 2024, between 20:05 UTC and 23:03 UTC, Atlassian customers on the following cloud products encountered a service disruption: Access, Atlas, Atlassian Analytics, Bitbucket, Compass, Confluence, Ecosystem apps, Jira Service Management, Jira Software, Jira Work Management, Jira Product Discovery, Opsgenie, StatusPage, and Trello. As part of a security and compliance uplift, we had scheduled the deletion of unused and legacy domain names used for internal service-to-service connections. Active domain names were incorrectly deleted during this event. This impacted all cloud customers across all regions. The issue was identified and resolved through the rollback of the faulty deployment to restore the domain names and Atlassian systems to a stable state. The time to resolution was two hours and 58 minutes. ### **IMPACT** External customers started reporting issues with Atlassian cloud products at 20:52 UTC. The impact of the failed change led to performance degradation or in some cases, complete service disruption. Symptoms experienced by end-users were unsuccessful page loads and/or failed interactions with our cloud products. ### **ROOT CAUSE** As part of a security and compliance uplift, we had scheduled the deletion of unused and legacy domain names that were being used for internal service-to-service connections. Active domain names were incorrectly deleted during this operation. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that outages impact your productivity. The detection was delayed because existing testing & monitoring focused on service health rather than the entire system’s availability. To prevent a recurrence of this type of incident, we are implementing the following improvement measures: * Canary checks to monitor the entire system availability. * Faster rollback procedures for this type of service impact. * Stricter change control procedures for infrastructure modifications. * Migration of all DNS records to centralised management and stricter access controls on modification to DNS records. We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. ‌ Thanks, Atlassian Customer Support

Time: Feb. 14, 2024, 11:32 p.m.

Status: Resolved

Update: We experienced increased errors on Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Align, Jira Product Discovery, Atlas, Compass, and Atlassian Analytics. The issue has been resolved and the services are operating normally.

Time: Feb. 14, 2024, 10:55 p.m.

Status: Monitoring

Update: We have identified the root cause of the Service Disruptions affecting all Atlassian products and have mitigated the problem. We are now monitoring this closely.

Time: Feb. 14, 2024, 10:31 p.m.

Status: Identified

Update: We have identified the root cause of the increased errors and have mitigated the problem. We continue to work on resolving the issue and monitoring this closely.

Time: Feb. 14, 2024, 9:57 p.m.

Status: Investigating

Update: We are investigating reports of intermittent errors for all Cloud Customers across all Atlassian products. We will provide more details once we identify the root cause.

Time: Feb. 7, 2024, 5:44 p.m.

Status: Resolved

Update: Between 15:40 UTC to 15:57 UTC customers experienced intermittent failures when searching for users in Atlassian cloud services: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. The issue has been resolved and the service is operating normally.

Time: Feb. 7, 2024, 5:05 p.m.

Status: Monitoring

Update: We have mitigated the problem. We are now monitoring closely.

Time: Feb. 7, 2024, 4:40 p.m.

Status: Investigating

Update: We are investigating an issue with our user search service that is impacting Atlassian cloud service: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. We will provide more details within the next hour.