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Atlassian status: Systems Active

Last checked: 2 minutes ago

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Atlassian outages and incidents

Outage and incident data over the last 30 days for Atlassian.

There have been 0 outages or incidents for Atlassian in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Atlassian

Outlogger tracks the status of these components for Xero:

Component Status

Latest Atlassian outages and incidents.

View the latest incidents for Atlassian and check for official updates:

Updates:

  • Time: Jan. 12, 2024, 5:13 p.m.
    Status: Resolved
    Update: We experienced degraded SCIM provisioning from external Identity Providers for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Access. The issue has been resolved and the service is operating normally.
  • Time: Jan. 12, 2024, 6:55 a.m.
    Status: Monitoring
    Update: A fix for the bottleneck identified in the Group synchronization process for SCIM Provisioning has been made. We are seeing processing start to return to normal levels and will be monitoring over the next few hours. The team is all hands on deck to keep improving the situation.
  • Time: Jan. 11, 2024, 10:36 p.m.
    Status: Monitoring
    Update: The bottleneck in the Group synchronization process for SCIM Provisioning has seen considerable improvement due to recent changes, but it is still under work. The team is all hands on deck to keep improving the situation.
  • Time: Jan. 11, 2024, 6:54 p.m.
    Status: Monitoring
    Update: The bottleneck in the Group synchronization process for SCIM Provisioning is still under work. The team is all hands on deck to improve the situation.
  • Time: Jan. 10, 2024, 7:56 p.m.
    Status: Monitoring
    Update: The bottleneck in the Group synchronization process for SCIM Provisioning is still under work. We are closely monitoring the service.
  • Time: Jan. 10, 2024, 3:17 a.m.
    Status: Monitoring
    Update: We have identified a bottleneck in the Group synchronisation process for SCIM Provisioning. We have increased the resources allocated to the process in order to mitigate the issue. We are now monitoring the service.
  • Time: Jan. 9, 2024, 10:03 p.m.
    Status: Investigating
    Update: We are investigating cases of degraded performance when SCIM provisioning users/groups for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Access Cloud customers. We will provide more details shortly.

Updates:

  • Time: Dec. 28, 2023, 2:43 a.m.
    Status: Postmortem
    Update: ### **SUMMARY** On Dec 18, 2023, between 12:29 p.m. and 3:35 p.m. UTC, Dec 18, 2023, Atlassian's cloud customers using Atlas, Bitbucket Cloud, Compass, Confluence Cloud, Jira Service Management, Jira Software, Jira Work Management, Jira Product Discovery products were unable to search for users or use the "@mention" functionality. Customers' user search results failed or were delayed as Atlassian's service returning user search results was degraded in several regions. The incident originated from a computationally intensive operation that was triggered multiple times in rapid succession, resulting in degraded performance of Atlassian's user search service across several regions. Notably, customers in the EU west region were most affected. The incident was detected within 2 minutes by automated monitoring, and our team promptly took action by recovering unhealthy systems and scaling up the service's infrastructure temporarily. The resolution process concluded in 3 hours and 06 minutes. ### **IMPACT** The overall impact was between Dec 18, 2023, between 12:29 p.m. UTC and Dec 18, 2023, 3:35 p.m. UTC. The Incident caused service disruption to cloud customers worldwide. Customers experienced delayed or failed user searches when using the following Atlassian cloud products: * Atlas * Bitbucket Cloud * Compass * Confluence Cloud * Jira Service Management * Jira Software * Jira Work Management * Jira Product Discovery ### **ROOT CAUSE** The incident stemmed from Atlassian's user search service receiving commands to process multiple computationally intensive operations in rapid succession. These operations were directed at the same customer data set, and therefore overloaded resources within a clustered database system, leading to memory exhaustion and subsequent unresponsiveness to user search requests.  ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** To prevent a recurrence of such incidents, we are implementing the following measures: * Implement a mechanism to queue computationally intensive operations in order to avoid overloading the resources within the systems and process them without impact on customer experience. * Fine-tune our clustered database settings to mitigate the impact of resource exhaustion on the overall system.  We apologize to customers whose services were affected during this incident; we are taking immediate steps to improve the service’s resiliency. Thanks, Atlassian Customer Support
  • Time: Dec. 19, 2023, 3:28 a.m.
    Status: Resolved
    Update: It has been resolved. Atlassian's cross product user search is working.
  • Time: Dec. 18, 2023, 4:23 p.m.
    Status: Investigating
    Update: Atlassian's cross product user search service is currently healthy. Searches for users within Atlassian products are working as expected. We are in the process of investigating the root cause of this incident.
  • Time: Dec. 18, 2023, 4:06 p.m.
    Status: Investigating
    Update: Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
  • Time: Dec. 18, 2023, 4:02 p.m.
    Status: Investigating
    Update: Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
  • Time: Dec. 18, 2023, 4:01 p.m.
    Status: Investigating
    Update: Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
  • Time: Dec. 18, 2023, 3:04 p.m.
    Status: Investigating
    Update: We are investigating reports of intermittent errors for <SOME/ALL> Atlassian, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Align, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details once we identify the root cause.

Updates:

  • Time: Nov. 22, 2023, 4:27 a.m.
    Status: Resolved
    Update: Between 01:18 AM UTC to 03:31 AM UTC, we encountered a problem where some organisation admins were not able to access User Management on the Admin hub. We have identified the root cause of this issue and fixed it. Admin hub is functioning as expected now.

Updates:

  • Time: Oct. 24, 2023, 10 a.m.
    Status: Resolved
    Update: Between 22:00 UTC 23rd October and 07:45 UTC 24th October, we experienced an issue with custom domain validation, this resulted in Jira Software, Jira Work Management, Jira Service management, Atlassian Access notification emails for some customers to be sent from generic Atlassian email domains rather than the custom domain email address. The issue has been resolved and the service is operating normally.
  • Time: Oct. 24, 2023, 7:49 a.m.
    Status: Identified
    Update: We have identified the issue and a fix is currently being implemented. We expect this issue to be resolved shortly.
  • Time: Oct. 24, 2023, 6:48 a.m.
    Status: Identified
    Update: We identified that the mitigation method doesn't fix the issue in some affected Cloud instances. We are continuing with the investigation.
  • Time: Oct. 24, 2023, 6:14 a.m.
    Status: Monitoring
    Update: We have mitigated the problem. We are now monitoring this closely. Please contact us at https://support.atlassian.com/contact/ if you are still facing issues with email domain verification.
  • Time: Oct. 24, 2023, 5:04 a.m.
    Status: Identified
    Update: We continue to work on resolving the issue with domain verification. We have identified the root cause and expect recovery shortly.
  • Time: Oct. 24, 2023, 2:43 a.m.
    Status: Investigating
    Update: The investigation is still ongoing. We are working on a mitigation.
  • Time: Oct. 24, 2023, 1:49 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. We are aware that this incident is impacting custom email configuration and some Jira notifications are being sent with the default email address instead of the configured custom email. We will provide more details in the next hour.
  • Time: Oct. 24, 2023, 12:22 a.m.
    Status: Investigating
    Update: We are investigating an issue with emails that have been sent out to admins stating domain verification is failing. We will provide more details within the next hour.

Updates:

  • Time: Oct. 4, 2023, 5:20 p.m.
    Status: Resolved
    Update: 100% resolved and services running normally
  • Time: Oct. 4, 2023, 5:01 p.m.
    Status: Monitoring
    Update: 99% of issues fixed and services are back to normal. Last 1% are manually begin fixed
  • Time: Oct. 4, 2023, 4:20 p.m.
    Status: Monitoring
    Update: We've solved 52% of the issues and are still on track to recover 100% within the original timeframe
  • Time: Oct. 4, 2023, 3:47 p.m.
    Status: Monitoring
    Update: We've solved 15% of the issues and have a plan to recover 100% exponentially within the hour
  • Time: Oct. 4, 2023, 3:01 p.m.
    Status: Identified
    Update: We started fixing the affected tenants, we will post an update on the estimated time to resolve all tenants in the next hour
  • Time: Oct. 4, 2023, 2:28 p.m.
    Status: Identified
    Update: We identified an issue with the product provisioning service. We identified the issue and we are working on a fix. We will post an update in the next hour with estimated fix time

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Frequently Asked Questions - Atlassian

Is there a Atlassian outage?
The current status of Atlassian is: Systems Active
Where can I find the official status page of Atlassian?
The official status page for Atlassian is here
How can I get notified if Atlassian is down or experiencing an outage?
To get notified of any status changes to Atlassian, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Atlassian every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Atlassian do?
Atlassian's collaboration software, including Jira, Confluence, and Trello, facilitates team organization, discussion, and completion of shared tasks.

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