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Is there an Author-it outage?

Author-it status: Systems Active

Last checked: 12 minutes ago

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Author-it outages and incidents

Outage and incident data over the last 30 days for Author-it.

There have been 0 outages or incidents for Author-it in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Author-it

Outlogger tracks the status of these components for Xero:

Status Page Email Notifications Active
GX1 Active
GX2 Active
Component Status
Status Page Email Notifications Active
Active
GX1 Active
GX2 Active

Latest Author-it outages and incidents.

View the latest incidents for Author-it and check for official updates:

Updates:

  • Time: Aug. 29, 2024, 12:39 a.m.
    Status: Resolved
    Update: We have addressed the underlying flaw that made the system unavailable and hard to bring back on-line. We apologize for the disruption and inconvenience this will have caused.
  • Time: Aug. 28, 2024, 3:21 a.m.
    Status: Monitoring
    Update: The FILES service is back on line. We are continuing to work with AWS to identify the root cause. We regret the the disruption to services.
  • Time: Aug. 27, 2024, 11:03 p.m.
    Status: Investigating
    Update: Multiple customers have reported issues with accessing the "FILES" function in Author-IT. We are currently working on this. We sincerely apologize for the disruption to service.

Updates:

  • Time: Aug. 27, 2024, 11 p.m.
    Status: Resolved
    Update: The issue is now resolved.
  • Time: Aug. 23, 2024, 2:27 a.m.
    Status: Monitoring
    Update: We believe we have identified the fault that was causing issues connecting to the Author module, and our operations team have deployed a fix. - This fix should make it possible for everyone to connect to Author via browser. - Remote Desktop Connections will be possible for most users, but you may experience issues if your registry has been set to RDGClientTransport=1. For users experiencing this issue, you can view more information on status.author-it.com (see the update dated Aug 22, 2024 - 07:57 UTC) and we’ll be posting the same information to Author-it Community soon. We will continue to monitor the situation. We sincerely apologize for the inconvenience this has caused.
  • Time: Aug. 23, 2024, 12:29 a.m.
    Status: Monitoring
    Update: Hello, we are aware of the impacting issue we're facing with accessing Author (through Remote Desktop Connection - via Desktop and Browser both). We are working extremely hard with our Operations, Development and Infrastructure team to resolve this issue as soon as possible, this is our top priority. We will continue to update you as soon as there is a fix or workaround.
  • Time: Aug. 22, 2024, 7:59 a.m.
    Status: Monitoring
    Update: Important Update Regarding RDP Stability and Protocol Changes ========================================= Dear Customer, We would like to update you about the ongoing stability issues you may have experienced while connecting to Author via Remote Desktop Connection. Previously, Microsoft made changes to the Remote Desktop Protocol (RDP) that led to connection problems for computers using modern protocols instead of the “legacy” RDP protocol (Remote Procedure Call over HTTP). These were commonly resolved by hard-coding the registry to set RDGClientTransport=1 which enforced the use of the legacy protocol. In July 2024, Microsoft released a patch set (KB5040430, KB5040434, KB5040437) that introduced instability in connections to the Remote Desktop Gateway service, causing intermittent drops to RDP connections. Microsoft has acknowledged that these patches impact the legacy protocol. At the end of July, we removed this patch set so that we could continue to support the legacy protocol and provide you with maximum flexibility. However, with the latest updates, this patch set has become mandatory and cannot be removed without causing other functions within the Remote Desktop Gateway to stop working. Given this development, we plan to disable the legacy protocol and require the use of Microsoft’s preferred protocols. This change may affect customers who have forced the use of RDGClientTransport, potentially making them unable to open the Author module via Remote Desktop Connection. Before we disable the legacy protocol, we strongly recommend that your IT department reviews your registry settings and makes any necessary changes to your Group Policy Objects (GPOs) to prevent a potential loss of service. The Registry setting that may need to be updated manually or via a GPO is identified in https://support.microsoft.com/en-us/topic/july-9-2024-kb5040434-os-build-14393-7159-40d1baef-65b4-467f-9bd9-729d369fcc4c and is: 'HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client' ValueName 'RDGClientTransport' You may need to either remove this registry key or set it as a DWORD with value 0. Our current intention is to disable the legacy protocol as soon as possible, and no later than mid-September 2024. Please note that we don’t expect this change to impact the ability to open Author in the browser, though this is still to be confirmed. We appreciate your cooperation and will continue to monitor the situation and provide updates as necessary.
  • Time: Aug. 21, 2024, 3:24 a.m.
    Status: Monitoring
    Update: We believe that services have been restored, but will continue to monitor the situation for a while.
  • Time: Aug. 21, 2024, 2:50 a.m.
    Status: Identified
    Update: We have partially restored service to Author RDP & Author RDP Browser services. Service degradation and intermittent connection losses should be expected over the next few hours.
  • Time: Aug. 21, 2024, 2:07 a.m.
    Status: Identified
    Update: The RDP services in GX1 have failed to come back online. We are currently working on this issue. Other services including Contribute appear to be functioning properly.

Updates:

  • Time: Aug. 27, 2024, 11 p.m.
    Status: Resolved
    Update: The issue is now resolved.
  • Time: Aug. 23, 2024, 2:27 a.m.
    Status: Monitoring
    Update: We believe we have identified the fault that was causing issues connecting to the Author module, and our operations team have deployed a fix. - This fix should make it possible for everyone to connect to Author via browser. - Remote Desktop Connections will be possible for most users, but you may experience issues if your registry has been set to RDGClientTransport=1. For users experiencing this issue, you can view more information on status.author-it.com (see the update dated Aug 22, 2024 - 07:57 UTC) and we’ll be posting the same information to Author-it Community soon. We will continue to monitor the situation. We sincerely apologize for the inconvenience this has caused.
  • Time: Aug. 23, 2024, 12:29 a.m.
    Status: Monitoring
    Update: Hello, we are aware of the impacting issue we're facing with accessing Author (through Remote Desktop Connection - via Desktop and Browser both). We are working extremely hard with our Operations, Development and Infrastructure team to resolve this issue as soon as possible, this is our top priority. We will continue to update you as soon as there is a fix or workaround.
  • Time: Aug. 22, 2024, 7:57 a.m.
    Status: Monitoring
    Update: Important Update Regarding RDP Stability and Protocol Changes ------------------------------------------------------------------- Dear Customer, We would like to update you about the ongoing stability issues you may have experienced while connecting to Author via Remote Desktop Connection. Previously, Microsoft made changes to the Remote Desktop Protocol (RDP) that led to connection problems for computers using modern protocols instead of the “legacy” RDP protocol (Remote Procedure Call over HTTP). These were commonly resolved by hard-coding the registry to set RDGClientTransport=1 which enforced the use of the legacy protocol. In July 2024, Microsoft released a patch set (KB5040430, KB5040434, KB5040437) that introduced instability in connections to the Remote Desktop Gateway service, causing intermittent drops to RDP connections. Microsoft has acknowledged that these patches impact the legacy protocol. At the end of July, we removed this patch set so that we could continue to support the legacy protocol and provide you with maximum flexibility. However, with the latest updates, this patch set has become mandatory and cannot be removed without causing other functions within the Remote Desktop Gateway to stop working. Given this development, we plan to disable the legacy protocol and require the use of Microsoft’s preferred protocols. This change may affect customers who have forced the use of RDGClientTransport, potentially making them unable to open the Author module via Remote Desktop Connection. Before we disable the legacy protocol, we strongly recommend that your IT department reviews your registry settings and makes any necessary changes to your Group Policy Objects (GPOs) to prevent a potential loss of service. The Registry setting that may need to be updated manually or via a GPO is identified in https://support.microsoft.com/en-us/topic/july-9-2024-kb5040434-os-build-14393-7159-40d1baef-65b4-467f-9bd9-729d369fcc4c and is: 'HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client' ValueName 'RDGClientTransport' You may need to either remove this registry key or set it as a DWORD with value 0. Our current intention is to disable the legacy protocol as soon as possible, and no later than mid-September 2024. Please note that we don’t expect this change to impact the ability to open Author in the browser, though this is still to be confirmed. We appreciate your cooperation and will continue to monitor the situation and provide updates as necessary.
  • Time: Aug. 20, 2024, 7:23 p.m.
    Status: Monitoring
    Update: GX2 RDP and RDP Browser functions are functioning, but not 100% stable at this time.
  • Time: Aug. 20, 2024, 1:21 a.m.
    Status: Monitoring
    Update: We are continuing to work towards restoring the environment back to 'Normal' in a couple of hours at approximately 04:00 UTC we will have a brief outage for the Author RDP & Author Browser services. Please save all work and exit the Author application to avoid problems reconnecting. A separate maintenance notification will be posted for this work.
  • Time: Aug. 18, 2024, 4:03 p.m.
    Status: Monitoring
    Update: We will continue to monitor the situation while we continue to look for the root cause.
  • Time: Aug. 18, 2024, 2:41 p.m.
    Status: Identified
    Update: We have identified a temporary work around. Some RDP sessions should now be possible. However there will continue to be degraded service and disruption as we cut sessions over.
  • Time: Aug. 18, 2024, 1:52 p.m.
    Status: Investigating
    Update: Due to an issue with the Author-it RDP servers, we have expended the downtime for the AIT 2024.R4 release. We will update as soon as we resolve this issue. Impact- Currently users will not able open the Author application on Browser nor Desktop. However Contribute and other functions are working as normal. We are sorry for the inconvenience
  • Time: Aug. 18, 2024, 10:31 a.m.
    Status: Investigating
    Update: The RDP services have failed to come back online after the GX2 AIT-2024.R4 release. We are currently working on this issue. Other services including Contribute appear to be functioning properly.

Updates:

  • Time: Aug. 6, 2024, 10:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 6, 2024, 10:36 p.m.
    Status: Identified
    Update: At this time we believe that the issue related to the bad MS Patch has been resolved.
  • Time: Aug. 1, 2024, 12:39 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 1, 2024, 12:39 a.m.
    Status: Investigating
    Update: We are currently experiencing intermittent RDP connection issues particularaly in the GX2 environment. We believe that this is related to a recent bad Microsoft Update. Work continues to reduce the impact however problems may continue to be observed by some Users. Please do raise a ticket so that we can keep track of who was impacted.

Updates:

  • Time: Dec. 13, 2023, 6:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 13, 2023, 11:27 a.m.
    Status: Monitoring
    Update: All services should now be working
  • Time: Dec. 13, 2023, 11 a.m.
    Status: Monitoring
    Update: Some services have been restored, however we continue have issues with Library The team is working on it and will update this status page as we progress.
  • Time: Dec. 13, 2023, 9:34 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 13, 2023, 9:33 a.m.
    Status: Investigating
    Update: GX1 - login issues Login has been restored, however some services are still degraded. Work is continuing to restore them
  • Time: Dec. 13, 2023, 7:58 a.m.
    Status: Investigating
    Update: We are currently experiencing issues with Logon to GX1. The team is working on it and will update this status page as we progress.

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Frequently Asked Questions - Author-it

Is there a Author-it outage?
The current status of Author-it is: Systems Active
Where can I find the official status page of Author-it?
The official status page for Author-it is here
How can I get notified if Author-it is down or experiencing an outage?
To get notified of any status changes to Author-it, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Author-it every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Author-it do?
ASC's Author-it CCMS and Docuvera's CCMS for life sciences allow for efficient authoring, management, review, reuse, and publishing of content from a single source.