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Is there an SLI outage?

SLI status: Systems Active

Last checked: 2 minutes ago

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SLI outages and incidents

Outage and incident data over the last 30 days for SLI.

There have been 0 outages or incidents for SLI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SLI

Outlogger tracks the status of these components for Xero:

AWS cloudfront Active
AWS ec2-eu-west-2 Active
AWS ec2-us-east-1 Active
AWS route53-ap-southeast-1 Active
AWS route53-ap-southeast-2 Active
Google Cloud Platform Cloud Spanner Active
Google Cloud Platform Google BigQuery Active
Google Cloud Platform Google Cloud Dataflow Active
Google Cloud Platform Google Cloud Datastore Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Kubernetes Engine Active
MyAlerts Active
Commerce Console (aka SLI Tools) Active
SLI CDN Active
SLI Demo SearchCluster Active
SLI Recommendations Engine Active
SLI Reports service Active
SLI SearchBuilder Active
SLI Search Cluster AU Active
SLI Search Cluster UK Active
SLI Search Cluster US Active
SLI Staging SearchBuilder Active
SLI Staging SearchCluster Active
SLI Staging TemplateBuilder Active
SLI TemplateBuilder Active
Component Status
AWS cloudfront Active
AWS ec2-eu-west-2 Active
AWS ec2-us-east-1 Active
AWS route53-ap-southeast-1 Active
AWS route53-ap-southeast-2 Active
Google Cloud Platform Cloud Spanner Active
Google Cloud Platform Google BigQuery Active
Google Cloud Platform Google Cloud Dataflow Active
Google Cloud Platform Google Cloud Datastore Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Kubernetes Engine Active
MyAlerts Active
Active
Commerce Console (aka SLI Tools) Active
SLI CDN Active
SLI Demo SearchCluster Active
SLI Recommendations Engine Active
SLI Reports service Active
SLI SearchBuilder Active
SLI Search Cluster AU Active
SLI Search Cluster UK Active
SLI Search Cluster US Active
SLI Staging SearchBuilder Active
SLI Staging SearchCluster Active
SLI Staging TemplateBuilder Active
SLI TemplateBuilder Active

Latest SLI outages and incidents.

View the latest incidents for SLI and check for official updates:

Updates:

  • Time: Jan. 13, 2023, 6:53 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 12, 2023, 1:57 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 12, 2023, 1:57 p.m.
    Status: Investigating
    Update: We are investigating the issue

Updates:

  • Time: July 19, 2022, 4:05 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 18, 2022, 11:10 a.m.
    Status: Investigating
    Update: All indexes got stuck in a queue

Updates:

  • Time: July 14, 2022, 8:30 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 14, 2022, 6:01 p.m.
    Status: Monitoring
    Update: Dear Customers, We have identified a specific query that was hoarding most of the resources from our Database server which was causing the performance decrease for the product. After removing the offending query we already see the DB resources are back online which will resolve the response/performance issues you experienced. We are sorry for the inconveniences this caused. We are keeping a close look at our Database resources over the next few hours to make sure this does not happen again.
  • Time: July 14, 2022, 5:40 p.m.
    Status: Identified
    Update: We have identified a resourcing issue on one of our database servers. Whilst we work to address this issue some customers may not be able to use certain products or it could take a significant amount of time to action your requests. We currently reviewing the situation and trying to find an immediate solution to this issue. We will provide an update as soon as one is available. Thank you for your patience in this matter.

Updates:

  • Time: May 16, 2022, 12:45 p.m.
    Status: Resolved
    Update: All services are back, thank you for your patience. The incident is resolved, please contact us if you still face any issues.
  • Time: May 16, 2022, 9:31 a.m.
    Status: Monitoring
    Update: We have fixed the issue, the pending indexing jobs are being processed. We’re monitoring the situation.
  • Time: May 16, 2022, 8:31 a.m.
    Status: Identified
    Update: We have identified the component that is blocking the indexing jobs and are working on remediating the issue to process the queue of pending jobs.
  • Time: May 16, 2022, 7:13 a.m.
    Status: Investigating
    Update: We are currently experiencing issues running indexing jobs and are working on identifying the root cause and processing the pending queue.

Updates:

  • Time: May 9, 2022, 3:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 9, 2022, 3:47 p.m.
    Status: Investigating
    Update: Reports are being very slow to load and there is conversion tracker issues on the home page.

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Frequently Asked Questions - SLI

Is there a SLI outage?
The current status of SLI is: Systems Active
Where can I find the official status page of SLI?
The official status page for SLI is here
How can I get notified if SLI is down or experiencing an outage?
To get notified of any status changes to SLI, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SLI every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SLI do?
12 new software solutions from Avolin have been transitioned to IgniteTech, a business unit within ESW Capital organization.

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