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Is there an Baremetrics outage?

Baremetrics status: Systems Active

Last checked: 2 minutes ago

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Baremetrics outages and incidents

Outage and incident data over the last 30 days for Baremetrics.

There have been 0 outages or incidents for Baremetrics in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Baremetrics

Outlogger tracks the status of these components for Xero:

API Active
Cancellation Insights Active
Dashboard Active
Database Active
Marketing Site Active
Messaging Active
Recover Active
Reports and Notifications Active
API Documentation Active
Braintree API Active
Chargebee API Active
DNS Active
Email Server Active
Recurly API Active
Shopify Active
Stripe API Active
Component Status
API Active
Cancellation Insights Active
Dashboard Active
Database Active
Marketing Site Active
Messaging Active
Recover Active
Reports and Notifications Active
Active
API Documentation Active
Braintree API Active
Chargebee API Active
DNS Active
Email Server Active
Recurly API Active
Shopify Active
Stripe API Active

Latest Baremetrics outages and incidents.

View the latest incidents for Baremetrics and check for official updates:

Updates:

  • Time: Dec. 18, 2020, 5:31 p.m.
    Status: Resolved
    Update: Everything is back to normal. We're continuing to monitor as our systems are picking up where they left off, but don't expect any further issues.
  • Time: Dec. 18, 2020, 2:01 p.m.
    Status: Monitoring
    Update: We're back up and running on reduced capacity. Our top priority right now is getting everything back to full capacity, while ensuring stability of the whole system.
  • Time: Dec. 18, 2020, 1:39 p.m.
    Status: Monitoring
    Update: We've rebuilt a large proportion of our infrastructure and we're slowly migrating traffic to it. Access should be resumed shortly.
  • Time: Dec. 18, 2020, 8:43 a.m.
    Status: Investigating
    Update: We're still working hard to bring our app back up after networking issues took everything offline. We will post updates as we have them.
  • Time: Dec. 17, 2020, 11:26 p.m.
    Status: Investigating
    Update: We are currently aware of issues occurring at our hosting partner's datacenter which has resulted in us going offline. We are working with them to identify a timeline for resolution.

Updates:

  • Time: Dec. 10, 2020, 12:59 a.m.
    Status: Resolved
    Update: Most accounts are now caught up.
  • Time: Dec. 9, 2020, 8:56 p.m.
    Status: Monitoring
    Update: Some accounts are running behind on updates due to a large import. Accounts are in the process of catching up, but it will take time for every account to update. Thanks for your patience!

Updates:

  • Time: Oct. 22, 2020, 3:08 p.m.
    Status: Resolved
    Update: Everything seems to be back in order and we've confirmed all webhooks are properly processing now.
  • Time: Oct. 22, 2020, 2:43 p.m.
    Status: Monitoring
    Update: CloudFlare reports they've resolved the issue on their end. We're monitoring their fix now, but otherwise webhooks should be processing normally now and we're working our way through the backlog of previously failed webhooks.
  • Time: Oct. 22, 2020, 2:24 p.m.
    Status: Identified
    Update: We've deployed a temporary fix that should allow Stripe API calls to process while we work with CloudFlare.
  • Time: Oct. 22, 2020, 2:13 p.m.
    Status: Identified
    Update: We've identified the issue is indeed with CloudFlare's rate-limiting incorrectly blocking IP addresses that we've whitelisted. Working with CloudFlare now to address this.
  • Time: Oct. 22, 2020, 1:48 p.m.
    Status: Investigating
    Update: We've detected that roughly half of all webhooks from Stripe are getting blocked. This appears to be a new issue with the way CloudFlare handles rate-limiting. In this case, they're incorrectly limiting calls from Stripe's IP addresses. We're working with them now to resolve this. All failing webhooks will automatically be reprocessed once this is resolved. We'll provide more updates as we have them.

Updates:

  • Time: Oct. 15, 2020, 6:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 15, 2020, 6:30 p.m.
    Status: Monitoring
    Update: We believe the outage has been resolved and email sending has been resumed. We'll keep monitoring the incident to make sure there are no further hiccups.
  • Time: Oct. 15, 2020, 5:34 p.m.
    Status: Identified
    Update: Our email service provider has identified the issue and is working on a fix now.
  • Time: Oct. 15, 2020, 5:29 p.m.
    Status: Investigating
    Update: Our email service provider appears to be having a widespread outage. Working on a way to potentially reroute emails in the meantime.
  • Time: Oct. 15, 2020, 5:16 p.m.
    Status: Investigating
    Update: Due to an issue with our email service provider, Recover emails are not sending. We're working with them now to resolve this. Any emails not sent are queued up and will be sent out once the issue is resolved. The caveat here is if you have a custom DNS setup for use with Recover, it will not be affected by this. We'll update as we have more info.

Updates:

  • Time: July 17, 2020, 9:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 17, 2020, 9:27 p.m.
    Status: Monitoring
    Update: Our DNS provider appears to be having temporary issues preventing some users from accessing Baremetrics. We are monitoring for any changes and will update once resolved.

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Frequently Asked Questions - Baremetrics

Is there a Baremetrics outage?
The current status of Baremetrics is: Systems Active
Where can I find the official status page of Baremetrics?
The official status page for Baremetrics is here
How can I get notified if Baremetrics is down or experiencing an outage?
To get notified of any status changes to Baremetrics, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Baremetrics every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Baremetrics do?
Baremetrics provides subscription analytics and insights with one click, offering hundreds of valuable metrics and business insights.

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