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Is there an Basiq outage?

Basiq status: Systems Active

Last checked: 14 minutes ago

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Basiq outages and incidents

Outage and incident data over the last 30 days for Basiq.

There have been 0 outages or incidents for Basiq in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Basiq

Outlogger tracks the status of these components for Xero:

APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active
Component Status
APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active

Latest Basiq outages and incidents.

View the latest incidents for Basiq and check for official updates:

Updates:

  • Time: Sept. 8, 2024, 11:21 p.m.
    Status: Resolved
    Update: We are pleased to inform you that the recent maintenance carried out by the banks listed below has been completed, and all services are now back to normal operation: ANZ (Connector ID: AU00601) Maintenance Start: Friday, September 6, 2024 at 8:00 PM AEST Maintenance End: Saturday, September 7, 2024 at 5:00 PM AEST ANZ (Connector ID: AU00601) Maintenance Start: Saturday, September 7, 2024 at 10:00 PM AEST Maintenance End: Sunday, September 8, 2024 at 10:00 PM AEST CBA (Connector ID: AU04301) Maintenance Start: Saturday, September 7, 2024 at 2:00 AM AEST Maintenance End: Saturday, September 7, 2024 at 8:00 AM AEST Please note that Commonwealth Bank of Australia (CBA) has scheduled further maintenance next week: CBA (Connector ID: AU04301) Maintenance Start: Saturday, September 14, 2024 at 10:00 AM AEST Maintenance End: Monday, September 16, 2024 at 10:00 PM AEST Expected Downtime: 60 hours (Full Outage) We recommend planning accordingly to minimise any disruptions to your service. To stay updated on any future maintenance or service updates, please subscribe to our status page. Thank you for your understanding and continued support. Kind regards, Basiq Support Team
  • Time: Sept. 6, 2024, 9:11 a.m.
    Status: Monitoring
    Update: At Basiq we aim to keep our customers informed of any updates banks may be undertaking, so there's no surprises and you can plan accordingly. Banking institutions regularly conduct maintenance and updates to their platforms to improve performance and add new features and enhancements. Unfortunately these updates can temporarily impact the performance of Basiq’s Web and CDR connectors. Regular performance to Basiq’s connectors will automatically be restored once the banking institutions have completed their updates. Banks with upcoming planned maintenance The below banks have alerted us to planned maintenance this week: Bank Name: ANZ Start Time: Friday, September 6, 2024 at 8:00:00 PM AEST End Time: Saturday, September 7, 2024 at 5:00:00 PM AEST Expected Downtime: 21 hours (Partial Outage) Basiq Connector ID: AU00601 Bank Name: ANZ Start Time: Saturday, September 7, 2024 at 10:00:00 PM AEST End Time: Sunday, September 8, 2024 at 10:00:00 PM AEST Duration: 1 day (Partial Outage) Basiq Connector ID: AU00601 Bank Name: CBA Start Time: Saturday, September 7, 2024 at 2:00:00 AM AEST End Time: Saturday, September 7, 2024 at 8:00:00 AM AEST Expected Downtime: 6 hours (Full Outage) Basiq Connector ID: ​​AU04301 Bank Name: CBA Start Time: Saturday, September 14, 2024 at 10:00:00 AM AEST End Time: Monday, September 16, 2024 at 10:00:00 PM AEST Expected Downtime: 60 hours (Full Outage) Basiq Connector ID: AU04301 At Basiq we try to keep our customers informed of any updates banks may be undertaking so you can plan accordingly. Subscribe to our status page to stay informed of future updates. The Basiq Team 💙

Updates:

  • Time: Aug. 13, 2024, 5:53 a.m.
    Status: Resolved
    Update: We have been notified by Bankwest that the maintenance has been successfully concluded and the CDR service is currently working as usual.
  • Time: Aug. 12, 2024, 3:37 a.m.
    Status: Monitoring
    Update: Bankwest had a scheduled outage during the weekend. Unfortunately, they have not been able to bring the service back up post this maintenance window, they now plan to have their CDR service working again on the 13th by 11.00 am. We will keep you updated if they inform us about new changes.

Updates:

  • Time: Aug. 13, 2024, 5:53 a.m.
    Status: Resolved
    Update: We have been notified by CBA that the maintenance has been successfully concluded and the CDR service is currently working as usual.
  • Time: Aug. 12, 2024, 3:26 a.m.
    Status: Monitoring
    Update: CBA had a scheduled outage during the weekend. Unfortunately, they have not been able to bring the service back up post this maintenance window, they now plan to have their CDR service working again on the 13th by 11.00 am. We will keep you updated if they inform us about new changes.

Updates:

  • Time: April 2, 2024, 3:01 a.m.
    Status: Resolved
    Update: We've identified an interruption in our payment service. Our provider, Zepto, notified us at 1:03 p.m. AEDT that they're investigating the issue. At 1:10 p.m. AEDT, Zepto notified us that the problem had been resolved. If you encounter any further payment issues, please reach out to our Support team by submitting a Jira ticket. Thank you for your patience.

Updates:

  • Time: April 2, 2024, 3:01 a.m.
    Status: Resolved
    Update: We've identified an interruption in our payment service. Our provider, Zepto, notified us at 1:03 p.m. AEDT that they're investigating the issue. At 1:10 p.m. AEDT, Zepto notified us that the problem had been resolved. If you encounter any further payment issues, please reach out to our Support team by submitting a Jira ticket. Thank you for your patience.

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Frequently Asked Questions - Basiq

Is there a Basiq outage?
The current status of Basiq is: Systems Active
Where can I find the official status page of Basiq?
The official status page for Basiq is here
How can I get notified if Basiq is down or experiencing an outage?
To get notified of any status changes to Basiq, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Basiq every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Basiq do?
Basiq offers a secure open banking API platform for developers to create innovative financial solutions, with access to customer-consented financial data and powerful APIs for valuable insights.

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