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Is there an Basiq outage?

Basiq status: Systems Active

Last checked: 5 minutes ago

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Basiq outages and incidents

Outage and incident data over the last 30 days for Basiq.

There have been 3 outages or incidents for Basiq in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Basiq

Outlogger tracks the status of these components for Xero:

APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active
Component Status
APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active

Latest Basiq outages and incidents.

View the latest incidents for Basiq and check for official updates:

Updates:

  • Time: Feb. 20, 2023, 2:03 a.m.
    Status: Resolved
    Update: This incident has been resolved. The DH advised that there was an issue with processing the certificates while handshake connection between BASIQ and DH and this has now been fixed from their end. For any further queries, please reach out to [email protected].
  • Time: Feb. 13, 2023, 12:55 a.m.
    Status: Monitoring
    Update: Errors have cleared and all four data holders are now redirecting successfully. We are awaiting update from the data holders regarding root cause and will keep this status notice open while we monitor; but the issue does appear to be resolved by the banks. Last redirection error was 19:30 AEDT on Sunday 12 February.
  • Time: Feb. 10, 2023, 7:50 a.m.
    Status: Identified
    Update: We have some smaller data holders failing redirects to their CDR portals. In all cases we are getting timeouts or incomplete responses from the data holders - we have raised tickets with the data holders in the CDR service portal and are awaiting updates; in the meantime users will be unable to connect these institutions below: Qantas Money Kogan Money Credit Cards Coles Financial Services Citi Australia Note this affects CDR connections only. Please any concerns or questions through to us at [email protected]

Updates:

  • Time: Feb. 20, 2023, 2:03 a.m.
    Status: Resolved
    Update: This incident has been resolved. The DH advised that there was an issue with processing the certificates while handshake connection between BASIQ and DH and this has now been fixed from their end. For any further queries, please reach out to [email protected].
  • Time: Feb. 13, 2023, 12:55 a.m.
    Status: Monitoring
    Update: Errors have cleared and all four data holders are now redirecting successfully. We are awaiting update from the data holders regarding root cause and will keep this status notice open while we monitor; but the issue does appear to be resolved by the banks. Last redirection error was 19:30 AEDT on Sunday 12 February.
  • Time: Feb. 10, 2023, 7:50 a.m.
    Status: Identified
    Update: We have some smaller data holders failing redirects to their CDR portals. In all cases we are getting timeouts or incomplete responses from the data holders - we have raised tickets with the data holders in the CDR service portal and are awaiting updates; in the meantime users will be unable to connect these institutions below: Qantas Money Kogan Money Credit Cards Coles Financial Services Citi Australia Note this affects CDR connections only. Please any concerns or questions through to us at [email protected]

Updates:

  • Time: Feb. 6, 2023, 10:03 a.m.
    Status: Resolved
    Update: Issue has been resolved Apologies to our partners and their end users for the inconvenience caused, and thank you for your patience while we investigated. As always, please reach out with any questions and concerns to [email protected].
  • Time: Feb. 6, 2023, 9:57 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is been implemented. We are working on the issue and will update you via this status notice.
  • Time: Feb. 6, 2023, 9:16 a.m.
    Status: Investigating
    Update: Our team have identified an issue that some high and medium priority jobs for web connections are failing. Our team is currently investigating this issue. We are working on the issue and will update you via this status notice.

Updates:

  • Time: Feb. 6, 2023, 10:03 a.m.
    Status: Resolved
    Update: Issue has been resolved Apologies to our partners and their end users for the inconvenience caused, and thank you for your patience while we investigated. As always, please reach out with any questions and concerns to [email protected].
  • Time: Feb. 6, 2023, 9:57 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is been implemented. We are working on the issue and will update you via this status notice.
  • Time: Feb. 6, 2023, 9:16 a.m.
    Status: Investigating
    Update: Our team have identified an issue that some high and medium priority jobs for web connections are failing. Our team is currently investigating this issue. We are working on the issue and will update you via this status notice.

Updates:

  • Time: Jan. 22, 2023, 11:34 p.m.
    Status: Resolved
    Update: NAB have resolved the issue.
  • Time: Jan. 22, 2023, 10:50 p.m.
    Status: Identified
    Update: There is an issue with the NAB CDR service: all jobs are failing. The NAB team are aware and investigating. The NAB openbanking connector status is incorrectly displaying as operational instead of major-outage - we are looking into that as well.

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Frequently Asked Questions - Basiq

Is there a Basiq outage?
The current status of Basiq is: Systems Active
Where can I find the official status page of Basiq?
The official status page for Basiq is here
How can I get notified if Basiq is down or experiencing an outage?
To get notified of any status changes to Basiq, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Basiq every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Basiq do?
Basiq offers a secure open banking API platform for developers to create innovative financial solutions, with access to customer-consented financial data and powerful APIs for valuable insights.

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