Company Logo

Is there an Basiq outage?

Basiq status: Systems Active

Last checked: 5 minutes ago

Get notified about any outages, downtime or incidents for Basiq and 1800+ other cloud vendors. Monitor 10 companies, for free.

Subscribe for updates

Basiq outages and incidents

Outage and incident data over the last 30 days for Basiq.

There have been 3 outages or incidents for Basiq in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!

Sign Up Now

Components and Services Monitored for Basiq

Outlogger tracks the status of these components for Xero:

APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active
Component Status
APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active

Latest Basiq outages and incidents.

View the latest incidents for Basiq and check for official updates:

Updates:

  • Time: Dec. 28, 2022, 9:52 a.m.
    Status: Resolved
    Update: Issue has been resolved: login fields are available in the consent UI. Root cause was a misconfiguration of login parameters which caused them not to be rendered in the Consent UI. Apologies to our partners and their end users for the inconvenience caused, and thank you for your patience while we investigated. As always, please reach out with any questions and concerns to [email protected].
  • Time: Dec. 27, 2022, 11:53 p.m.
    Status: Investigating
    Update: There is an issue with the v3 Consent UI: login elements which support web connections are currently not available. The CDR ("open banking") flow is not affected and is working as normal. We are working on the issue and will update you via this status notice.

Updates:

  • Time: Dec. 28, 2022, 9:52 a.m.
    Status: Resolved
    Update: Issue has been resolved: login fields are available in the consent UI. Root cause was a misconfiguration of login parameters which caused them not to be rendered in the Consent UI. Apologies to our partners and their end users for the inconvenience caused, and thank you for your patience while we investigated. As always, please reach out with any questions and concerns to [email protected].
  • Time: Dec. 27, 2022, 11:53 p.m.
    Status: Investigating
    Update: There is an issue with the v3 Consent UI: login elements which support web connections are currently not available. The CDR ("open banking") flow is not affected and is working as normal. We are working on the issue and will update you via this status notice.

Updates:

  • Time: Dec. 8, 2022, 11:40 p.m.
    Status: Resolved
    Update: The issue was due to a misconfiguration on an internal system. Monitoring picked up the fault and we have updated processes to prevent similar issues in future. Confirming the fix is stable, no further issues noted. Apologies to our partners and your end users for the inconvenience caused. Thank you for your patience while we worked on a fix. As always, please reach out to [email protected] with questions, problems or concerns.
  • Time: Dec. 8, 2022, 11:40 p.m.
    Status: Resolved
    Update: The issue was due to a misconfiguration on an internal system. Monitoring picked up the fault and we have updated processes to prevent similar issues in future. Confirming the fix is stable, no further issues noted. Apologies to our partners and your end users for the inconvenience caused. Thank you for your patience while we worked on a fix. As always, please reach out to [email protected] with questions, problems or concerns.
  • Time: Dec. 8, 2022, 12:30 a.m.
    Status: Monitoring
    Update: Thank you for your patience. We have released a fix for the issue and are monitoring. We will update you on root cause and any other actions needed.
  • Time: Dec. 8, 2022, 12:30 a.m.
    Status: Monitoring
    Update: Thank you for your patience. We have released a fix for the issue and are monitoring. We will update you on root cause and any other actions needed.
  • Time: Dec. 8, 2022, 12:14 a.m.
    Status: Identified
    Update: We have traced the issue and aim to push out a fix shortly.
  • Time: Dec. 8, 2022, 12:14 a.m.
    Status: Identified
    Update: We have traced the issue and aim to push out a fix shortly.
  • Time: Dec. 7, 2022, 11:54 p.m.
    Status: Investigating
    Update: Jobs are currently hanging on "in-progress" status on the "retrieve-transactions" step. Issue affects all data retrieval jobs. The retrieve-accounts step is completing as normal and you will be able to fetch account-level data as normal; however, new transactions data will not be available. We are investigating and will have an update shortly.
  • Time: Dec. 7, 2022, 11:54 p.m.
    Status: Investigating
    Update: Jobs are currently hanging on "in-progress" status on the "retrieve-transactions" step. Issue affects all data retrieval jobs. The retrieve-accounts step is completing as normal and you will be able to fetch account-level data as normal; however, new transactions data will not be available. We are investigating and will have an update shortly.

Updates:

  • Time: Dec. 7, 2022, 7:46 a.m.
    Status: Resolved
    Update: ANZ technical teams have been triaging this today as a matter of urgency and have implemented an emergency technical fix. We have verified this fix on our end. Thank you for your patience. As always, if you have any questions or concerns please reach out to us at [email protected].
  • Time: Dec. 6, 2022, 10:35 p.m.
    Status: Identified
    Update: New Connections / High priority jobs are failing for Open banking connections with ANZ. Initial investigation suggests that this issue is from Data holders end. Our team have investigated and escalated this issue to ANZ team within CDR portal. The DH is currently investigating. We will update you here with progress. As always, if you have any questions or concerns please reach out to us at [email protected].

Updates:

  • Time: Dec. 7, 2022, 7:46 a.m.
    Status: Resolved
    Update: ANZ technical teams have been triaging this today as a matter of urgency and have implemented an emergency technical fix. We have verified this fix on our end. Thank you for your patience. As always, if you have any questions or concerns please reach out to us at [email protected].
  • Time: Dec. 6, 2022, 10:35 p.m.
    Status: Identified
    Update: New Connections / High priority jobs are failing for Open banking connections with ANZ. Initial investigation suggests that this issue is from Data holders end. Our team have investigated and escalated this issue to ANZ team within CDR portal. The DH is currently investigating. We will update you here with progress. As always, if you have any questions or concerns please reach out to us at [email protected].

Check the status of similar companies and alternatives to Basiq

Sage
Sage

Issues Detected

Xero
Xero

Issues Detected

Payoneer
Payoneer

Systems Active

Carta
Carta

Systems Active

Intralinks
Intralinks

Systems Active

insightsoftware
insightsoftware

Systems Active

Chargebee
Chargebee

Systems Active

Blend
Blend

Systems Active

Datasite
Datasite

Systems Active

Spendesk
Spendesk

Systems Active

FloQast

Systems Active

WePay
WePay

Systems Active

Frequently Asked Questions - Basiq

Is there a Basiq outage?
The current status of Basiq is: Systems Active
Where can I find the official status page of Basiq?
The official status page for Basiq is here
How can I get notified if Basiq is down or experiencing an outage?
To get notified of any status changes to Basiq, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Basiq every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Basiq do?
Basiq offers a secure open banking API platform for developers to create innovative financial solutions, with access to customer-consented financial data and powerful APIs for valuable insights.

Start monitoring now!

Join OutLogger to be notified when any of your vendors or the components you use experience an outage or down time. Join for free - no credit card required.

Get Started for Free