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Is there an Basiq outage?

Basiq status: Systems Active

Last checked: 5 minutes ago

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Basiq outages and incidents

Outage and incident data over the last 30 days for Basiq.

There have been 3 outages or incidents for Basiq in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Basiq

Outlogger tracks the status of these components for Xero:

APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active
Component Status
APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active

Latest Basiq outages and incidents.

View the latest incidents for Basiq and check for official updates:

Updates:

  • Time: Dec. 11, 2022, 1:53 a.m.
    Status: Resolved
    Update: This incident has been resolved. Thank you for your patience. As always, if you have any questions or concerns please reach out to us at [email protected].
  • Time: Dec. 11, 2022, 1:52 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Nov. 21, 2022, 5:52 a.m.
    Status: Monitoring
    Update: This issue is resolved for the following data holders: Bananacoast CCU (AU02801) Coastline Credit Union (AU04101) Beyond Bank (AU04501) Credit Union SA (AU05001) Defence Bank (AU05201) Gateway Bank (AU06401) Bank Australia (AU08801) Qudos Bank (AU10701) Queensland Country Credit Union (AU10801) Summerland Credit Union( AU12401) Auswide Bank (AU20050) BHCCU (AU20120) Dnister (AU20230) Fire Service CU (AU20260) First Choice CU (AU20280) Community First CU (AU20710) G&C Mutual Bank (AU11901) Credit to the data holders for resolving this issue quickly. We are still working with the following banks to resolve outstanding issues: QBANK (AU20480) South West CU (AU20540) Beyond Bank Warrnambool (AU20730) We will follow up with these three remaining data holders and will update this ticket with progress.
  • Time: Nov. 21, 2022, 2:22 a.m.
    Status: Monitoring
    Update: This issue is resolved for the following data holders: Bananacoast CCU (AU02801) Coastline Credit Union (AU04101) Beyond Bank (AU04501) Credit Union SA (AU05001) Defence Bank (AU05201) Gateway Bank (AU06401) Bank Australia (AU08801) Qudos Bank (AU10701) Queensland Country Credit Union (AU10801) Summerland Credit Union( AU12401) Auswide Bank (AU20050) BHCCU (AU20120) Dnister (AU20230) Fire Service CU (AU20260) First Choice CU (AU20280) Community First CU (AU20710) Credit to the data holders for resolving this issue quickly. We are still working with the following banks to resolve outstanding issues: G&C Mutual Bank (AU11901) QBANK (AU20480) South West CU (AU20540) Beyond Bank Warrnambool (AU20730) We will follow up with these four remaining data holders and will update this ticket with progress.
  • Time: Nov. 19, 2022, 12:10 a.m.
    Status: Identified
    Update: Apologies for the flood of updates: status page is sending updates per affected institution, rather than for the incident as a whole. Updating it to just a single institution to save your inboxes, but here is the full list: Bananacoast CCU (AU02801) Coastline Credit Union (AU04101) Beyond Bank (AU04501) Credit Union SA (AU05001) Defence Bank (AU05201) Gateway Bank (AU06401) Bank Australia (AU08801) Qudos Bank (AU10701) Queensland Country Credit Union (AU10801) G&C Mutual Bank (AU11901) Summerland Credit Union( AU12401) Auswide Bank (AU20050) BHCCU (AU20120) Dnister (AU20230) Fire Service CU (AU20260) First Choice CU (AU20280) QBANK (AU20480) South West CU (AU20540) Community First CU (AU20710) Beyond Bank Warrnambool (AU20730) The issue affects new CDR connections to these institutions only: existing connections are refreshing OK. Several institutions have acknowledged and advised they will look into this on Monday - we will keep you updated in this notice. Apologies again for the "spam" - we hope this is a good compromise to keep you informed while saving your inbox, and will look at how we can do this better. As always, any questions or concerns - please reach out to us at [email protected]
  • Time: Nov. 18, 2022, 6:45 a.m.
    Status: Identified
    Update: We have several smaller data holders failing redirects to their CDR portals. In all cases we are getting timeouts or incomplete responses from the data holders - we have raised tickets with the data holders in the CDR service portal and are awaiting updates; in the meantime users will be unable to connect these institutions. Note this affects CDR connections only. Please any concerns or questions through to us at [email protected]

Updates:

  • Time: Dec. 11, 2022, 1:53 a.m.
    Status: Resolved
    Update: This incident has been resolved. Thank you for your patience. As always, if you have any questions or concerns please reach out to us at [email protected].
  • Time: Dec. 11, 2022, 1:52 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Nov. 21, 2022, 5:52 a.m.
    Status: Monitoring
    Update: This issue is resolved for the following data holders: Bananacoast CCU (AU02801) Coastline Credit Union (AU04101) Beyond Bank (AU04501) Credit Union SA (AU05001) Defence Bank (AU05201) Gateway Bank (AU06401) Bank Australia (AU08801) Qudos Bank (AU10701) Queensland Country Credit Union (AU10801) Summerland Credit Union( AU12401) Auswide Bank (AU20050) BHCCU (AU20120) Dnister (AU20230) Fire Service CU (AU20260) First Choice CU (AU20280) Community First CU (AU20710) G&C Mutual Bank (AU11901) Credit to the data holders for resolving this issue quickly. We are still working with the following banks to resolve outstanding issues: QBANK (AU20480) South West CU (AU20540) Beyond Bank Warrnambool (AU20730) We will follow up with these three remaining data holders and will update this ticket with progress.
  • Time: Nov. 21, 2022, 2:22 a.m.
    Status: Monitoring
    Update: This issue is resolved for the following data holders: Bananacoast CCU (AU02801) Coastline Credit Union (AU04101) Beyond Bank (AU04501) Credit Union SA (AU05001) Defence Bank (AU05201) Gateway Bank (AU06401) Bank Australia (AU08801) Qudos Bank (AU10701) Queensland Country Credit Union (AU10801) Summerland Credit Union( AU12401) Auswide Bank (AU20050) BHCCU (AU20120) Dnister (AU20230) Fire Service CU (AU20260) First Choice CU (AU20280) Community First CU (AU20710) Credit to the data holders for resolving this issue quickly. We are still working with the following banks to resolve outstanding issues: G&C Mutual Bank (AU11901) QBANK (AU20480) South West CU (AU20540) Beyond Bank Warrnambool (AU20730) We will follow up with these four remaining data holders and will update this ticket with progress.
  • Time: Nov. 19, 2022, 12:10 a.m.
    Status: Identified
    Update: Apologies for the flood of updates: status page is sending updates per affected institution, rather than for the incident as a whole. Updating it to just a single institution to save your inboxes, but here is the full list: Bananacoast CCU (AU02801) Coastline Credit Union (AU04101) Beyond Bank (AU04501) Credit Union SA (AU05001) Defence Bank (AU05201) Gateway Bank (AU06401) Bank Australia (AU08801) Qudos Bank (AU10701) Queensland Country Credit Union (AU10801) G&C Mutual Bank (AU11901) Summerland Credit Union( AU12401) Auswide Bank (AU20050) BHCCU (AU20120) Dnister (AU20230) Fire Service CU (AU20260) First Choice CU (AU20280) QBANK (AU20480) South West CU (AU20540) Community First CU (AU20710) Beyond Bank Warrnambool (AU20730) The issue affects new CDR connections to these institutions only: existing connections are refreshing OK. Several institutions have acknowledged and advised they will look into this on Monday - we will keep you updated in this notice. Apologies again for the "spam" - we hope this is a good compromise to keep you informed while saving your inbox, and will look at how we can do this better. As always, any questions or concerns - please reach out to us at [email protected]
  • Time: Nov. 18, 2022, 6:45 a.m.
    Status: Identified
    Update: We have several smaller data holders failing redirects to their CDR portals. In all cases we are getting timeouts or incomplete responses from the data holders - we have raised tickets with the data holders in the CDR service portal and are awaiting updates; in the meantime users will be unable to connect these institutions. Note this affects CDR connections only. Please any concerns or questions through to us at [email protected]

Updates:

  • Time: Nov. 7, 2022, 12:20 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 4, 2022, 2:11 a.m.
    Status: Monitoring
    Update: New connections are stable. We are now handling to refresh existing CBA web connections on our end by our retrying mechanism. Our team is currently monitoring this very closely. We will keep you posted.
  • Time: Nov. 3, 2022, 6:59 a.m.
    Status: Identified
    Update: New connections are stable. We are still working on refreshing web connections for CBA: at the moment significant volumes of refreshes are still failing. We will update you again tomorrow (Friday) morning.
  • Time: Nov. 3, 2022, 4:18 a.m.
    Status: Identified
    Update: We have mitigated the issue for new connections: these are working as normal. Refreshing existing CBA web connections is still an issue - we are working on this as the next priority and up will update you here with progress. As always, if you have any questions or concerns please reach out to us at [email protected].
  • Time: Nov. 3, 2022, 1:07 a.m.
    Status: Identified
    Update: Around 40% of web connection jobs to CBA are failing. Initial investigation suggests that the bank is taking action to detect and block aggregator traffic. Our team are investigating. Note that this issue affects web traffic / digital data capture only; the CDR connector is fully operational.

Updates:

  • Time: Nov. 7, 2022, 12:20 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 4, 2022, 2:11 a.m.
    Status: Monitoring
    Update: New connections are stable. We are now handling to refresh existing CBA web connections on our end by our retrying mechanism. Our team is currently monitoring this very closely. We will keep you posted.
  • Time: Nov. 3, 2022, 6:59 a.m.
    Status: Identified
    Update: New connections are stable. We are still working on refreshing web connections for CBA: at the moment significant volumes of refreshes are still failing. We will update you again tomorrow (Friday) morning.
  • Time: Nov. 3, 2022, 4:18 a.m.
    Status: Identified
    Update: We have mitigated the issue for new connections: these are working as normal. Refreshing existing CBA web connections is still an issue - we are working on this as the next priority and up will update you here with progress. As always, if you have any questions or concerns please reach out to us at [email protected].
  • Time: Nov. 3, 2022, 1:07 a.m.
    Status: Identified
    Update: Around 40% of web connection jobs to CBA are failing. Initial investigation suggests that the bank is taking action to detect and block aggregator traffic. Our team are investigating. Note that this issue affects web traffic / digital data capture only; the CDR connector is fully operational.

Updates:

  • Time: Nov. 2, 2022, 11:10 p.m.
    Status: Resolved
    Update: What has happened NAB have implemented multi-factor authentication (MFA) for new devices logging in to NAB internet banking. Action taken Basiq has added support for NAB MFA. Impact * Existing active NAB web connections are not affected and will continue to refresh as normal * New NAB web connections will need the user to answer an MFA challenge * Subsequent refreshes for these new connections will not require MFA * The Basiq smart cache will continue to service NAB web connections as normal What you need to do * If you are on Basiq API v2.0, you will not be able to create any new web connections to NAB * If you want to continue supporting new NAB web connections, you will need to upgrade to v3.0 of the API - you can find upgrade notes here: https://api.basiq.io/docs/go-list-for-upgrading-to-v30 * We also recommend that you consider switching from web connections to CDR ("open banking"): CDR connections are not affected by this issue The Consumer Data Right (CDR, or "open banking") Please contact your account manager or [email protected] if you would like to know more about connecting via open banking instead of web connections. You can also read more here: https://basiq.io/open-banking-hub/ Questions? Please reach out to us any time at [email protected]

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Frequently Asked Questions - Basiq

Is there a Basiq outage?
The current status of Basiq is: Systems Active
Where can I find the official status page of Basiq?
The official status page for Basiq is here
How can I get notified if Basiq is down or experiencing an outage?
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What does Basiq do?
Basiq offers a secure open banking API platform for developers to create innovative financial solutions, with access to customer-consented financial data and powerful APIs for valuable insights.

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