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Is there an Bazaarvoice outage?

Bazaarvoice status: Minor Outage

Last checked: 6 minutes ago

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Bazaarvoice outages and incidents

Outage and incident data over the last 30 days for Bazaarvoice.

There have been 4 outages or incidents for Bazaarvoice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Bazaarvoice

Outlogger tracks the status of these components for Xero:

Partner Integrations Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Case Submission Active
Live Chat Active
Phone Support Active
Component Status
Partner Integrations Active
Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Active
Case Submission Active
Live Chat Active
Phone Support Active

Latest Bazaarvoice outages and incidents.

View the latest incidents for Bazaarvoice and check for official updates:

Updates:

  • Time: Jan. 31, 2024, 9:17 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. The Product Catalog in the Portal application is fully operational. This is the final update. [1212] If you have any questions, please contact Bazaarvoice Support.
  • Time: Jan. 31, 2024, 8:09 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for this issue and will continue monitoring this situation. We will update you at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Thursday, February 1st 2024, 10:00 am CST [1212]
  • Time: Jan. 31, 2024, 6:14 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is causing a degradation of the Product Catalog Application found in Portal (Menu > Manage Products > Product Catalog). Currently, product catalog information is not successfully loading data within the application. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Wednesday, January 31st 2024, 3:00 pm CST [1212] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: Feb. 2, 2024, 3:13 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. Social Commerce components such as Like2Buy and Galleries are fully operational. This is the final update. [1211] If you have any questions, please contact Bazaarvoice Support.
  • Time: Feb. 1, 2024, 10:53 p.m.
    Status: Monitoring
    Update: Bazaarvoice has resolved the issue that caused an outage of shopper-facing Social Commerce components, including Like2Buy and Galleries. We will continue monitoring the situation and update you at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Friday, February 2nd, 2024, 5:00 pm CST [1211]
  • Time: Jan. 31, 2024, 10:20 p.m.
    Status: Monitoring
    Update: Bazaarvoice continues to monitor this situation that caused an outage of shopper-facing Social Commerce components, including Like2Buy and Galleries. We will update you at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Thursday, February 1st 2024, 5:00 pm CST [1211]
  • Time: Jan. 30, 2024, 10:58 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for this issue and will continue monitoring this situation. We will update you at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Wednesday, January 31 2024, 5:00 pm CST [1211]
  • Time: Jan. 30, 2024, 10:20 p.m.
    Status: Identified
    Update: Bazaarvoice has identified an issue that is causing an outage of shopper-facing Social Commerce components, including Like2Buy and Galleries. A root cause has been identified and we are actively working to resolve the issue. We will update you at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Tuesday January 30 2024, 6:00 pm CST [1211] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: Feb. 2, 2024, 3:13 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. The ability for Social Commerce clients to submit automated Rights Requests is fully operational. This is the final update. [1210] If you have any questions, please contact Bazaarvoice Support.
  • Time: Feb. 1, 2024, 3:16 p.m.
    Status: Monitoring
    Update: Bazaarvoice continues to monitor this situation that caused an issue with the Facebook Graph API that was preventing Social Commerce clients from submitting automated Rights Requests. We will update you at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Friday, February 2nd, 2024, 10:00 am CST [1210]
  • Time: Jan. 31, 2024, 3:15 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for this issue and will continue monitoring this situation. We will update you at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Thursday, February 1st 2024, 10:00 am CST [1210]
  • Time: Jan. 30, 2024, 7:03 p.m.
    Status: Investigating
    Update: Bazaarvoice is working with Meta to investigate the root cause of an issue with the Facebook Graph API that is preventing Social Commerce clients from submitting automated Rights Requests. Manual rights requests are working properly for sending rights requests in the meantime. We will update you at the designated time below or when new information becomes available. NEXT UPDATE: Wednesday, Jan 31st, 2024, 10:00 am CST [1210]
  • Time: Jan. 30, 2024, 2:56 p.m.
    Status: Investigating
    Update: Bazaarvoice is continuing to investigate the root cause of the issue. We will update you at the designated time below or when new information becomes available. NEXT UPDATE: Tuesday, Jan 30th, 2024, 1:00 pm CST [1210]
  • Time: Jan. 30, 2024, 11:13 a.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue with Facebook Graph API due to which all Social Commerce clients are not able to submit automated Rights Requests. We are currently working to address the issue and will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: Tuesday, Jan 30th, 2024, 9:00 am CST [1210] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: Jan. 31, 2024, 3:21 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. All Portal Insight Dashboards are now up to date and fully operational. This is the final update. [1209] If you have any questions, please contact Bazaarvoice Support.
  • Time: Jan. 30, 2024, 5:29 p.m.
    Status: Identified
    Update: Bazaarvoice has identified a root cause for an issue that is causing a degradation of Insights Dashboards and is working to implement a fix for delayed data. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Wednesday, Jan 31, 2024, 12:00 pm CST [1209]
  • Time: Jan. 29, 2024, 6:06 p.m.
    Status: Investigating
    Update: Bazaarvoice is working to identify a root cause for an issue that is causing a degradation of Insights Dashboards. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Tuesday, Jan 30, 2024, 12:00 pm CST [1209]
  • Time: Jan. 29, 2024, 2:33 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is causing a degradation of Insights Dashboards. Production data is delayed after Jan 27th for all the clients. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Monday, Jan 29, 2024, 1:00 pm CST [1209] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: Jan. 26, 2024, 7:22 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. All Portal Insight Dashboards are now available and fully operational. This is the final update. [1207] If you have any questions, please contact Bazaarvoice Support.
  • Time: Jan. 25, 2024, 5:28 p.m.
    Status: Monitoring
    Update: All Insights dashboards are currently performing as expected. However, Bazaarvoice continues to monitor the situation to ensure that the issue is fully resolved. We will provide an update at the designated time below or when new information becomes available. JAN 26, 2024, 4:00 PM CST [1207] If you have any questions, please contact Bazaarvoice Support.
  • Time: Jan. 24, 2024, 6:36 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. All Portal Insight Dashboards are now available. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JAN 25, 2024, 5:00 PM CST [1207] If you have any questions, please contact Bazaarvoice Support.
  • Time: Jan. 24, 2024, 11:19 a.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is causing a degradation of the Portal Insights Dashboards. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JAN 24, 2024, 12:00 PM CST [1207] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

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Frequently Asked Questions - Bazaarvoice

Is there a Bazaarvoice outage?
The current status of Bazaarvoice is: Minor Outage
Where can I find the official status page of Bazaarvoice?
The official status page for Bazaarvoice is here
How can I get notified if Bazaarvoice is down or experiencing an outage?
To get notified of any status changes to Bazaarvoice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Bazaarvoice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Bazaarvoice do?
Bazaarvoice empowers brands and retailers to utilize customer feedback, handle user-generated content efficiently, and interact with shoppers throughout their buying journey.