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Is there an Bazaarvoice outage?

Bazaarvoice status: Minor Outage

Last checked: a minute ago

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Bazaarvoice outages and incidents

Outage and incident data over the last 30 days for Bazaarvoice.

There have been 4 outages or incidents for Bazaarvoice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Bazaarvoice

Outlogger tracks the status of these components for Xero:

Partner Integrations Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Case Submission Active
Live Chat Active
Phone Support Active
Component Status
Partner Integrations Active
Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Active
Case Submission Active
Live Chat Active
Phone Support Active

Latest Bazaarvoice outages and incidents.

View the latest incidents for Bazaarvoice and check for official updates:

Updates:

  • Time: Feb. 9, 2024, 7:24 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.
  • Time: Feb. 8, 2024, 8:09 p.m.
    Status: Monitoring
    Update: Meta has confirmed the fixes made by Bazaarvoice and the Fanreel app is back online. This is currently being monitored to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Fri. Feb. 9th, 2024, 5:00 PM CST [1206] If you have any questions, please contact Bazaarvoice Support.
  • Time: Feb. 8, 2024, 3:22 p.m.
    Status: Identified
    Update: Bazaarvoice has addressed issues identified by Meta regarding implementing a fix to restore functionality to the Fanreel App. Meta is now reviewing the changes. We will provide further updates at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Fri. Feb. 9th, 2024, 4:00 PM CST [1206]
  • Time: Feb. 6, 2024, 11:18 p.m.
    Status: Identified
    Update: Bazaarvoice has addressed issues identified by Meta regarding implementing a fix to restore functionality to the Fanreel App. Meta is now reviewing the changes. We will provide further updates at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Wed. Feb. 7th, 2024, 4:00 PM CST [1206]
  • Time: Feb. 5, 2024, 9:19 p.m.
    Status: Identified
    Update: Bazaarvoice continues to work with Meta on implementing a fix to restore functionality to the Fanreel App. We will provide further updates at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Tuesday, February 6th, 2024, 4:00 PM CST [1206]
  • Time: Feb. 2, 2024, 9:39 p.m.
    Status: Identified
    Update: Bazaarvoice continues to work with Meta on implementing a fix to restore functionality to the Fanreel App. We will provide further updates at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Monday, February 5th, 2024, 4:00 PM CST [1206]
  • Time: Feb. 2, 2024, 9:38 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 2, 2024, 9:32 p.m.
    Status: Identified
    Update: Bazaarvoice continues to work with Meta on implementing a fix to restore functionality to the Fanreel App. We will provide further updates at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Monday, February 5th, 2024, 4:00 PM CST [1206]
  • Time: Feb. 1, 2024, 9:35 p.m.
    Status: Identified
    Update: Meta has identified remediation actions and Bazaarvoice continues to work with them on restoring functionality to the Fanreel App. We will provide further updates at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Friday, February 2nd, 2024, 4:00 PM CST [1206]
  • Time: Jan. 31, 2024, 9:40 p.m.
    Status: Investigating
    Update: Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Thursday, February 1st, 2024, 4:00 PM CST [1206]
  • Time: Jan. 30, 2024, 9:53 p.m.
    Status: Investigating
    Update: Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JAN 31, 2024, 4:00 PM CST [1206]
  • Time: Jan. 29, 2024, 9:59 p.m.
    Status: Investigating
    Update: Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JAN 30, 2024, 4:00 PM CST [1206]
  • Time: Jan. 26, 2024, 9:48 p.m.
    Status: Investigating
    Update: Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JAN 29, 2024, 4:00 PM CST [1206]
  • Time: Jan. 25, 2024, 5:41 p.m.
    Status: Investigating
    Update: Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JAN 26, 2024, 4:00 PM CST [1206]
  • Time: Jan. 24, 2024, 6:12 p.m.
    Status: Investigating
    Update: Bazaarvoice has continued to work with Meta to identify the root cause of the issue with the Fanreel App. This issue prevents end users from uploading media directly from their Facebook and Instagram accounts to the clients' galleries. We will provide further updates at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JAN 25, 2024, 12:00 PM CST [1206]
  • Time: Jan. 23, 2024, 10:29 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is causing a degradation of Fanreel App. This issue prevents end users from uploading media directly from their Facebook and Instagram accounts to the clients' galleries. Previous content in the galleries is not affected and is still visible. A root cause has yet to be determined, but we have swiftly informed Meta of the situation. Please note that this issue does not affect other parts of the Social Commerce platform including Facebook-related systems within the Portal. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JAN 24, 2024, 12:00 PM CST [1206] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: Jan. 19, 2024, 4:03 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. [1204] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: Jan. 19, 2024, 4:03 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 18, 2024, 9:55 p.m.
    Status: Monitoring
    Update: Bazaarvoice is continuing to monitor the deployed fix to ensure portal quality. We will continue to monitor to ensure resolution. We will provide an update at the designated time below or when new information becomes available. [1204] <b>NEXT UPDATE:</b> Fri, Jan 19th 4:00pm CST
  • Time: Jan. 18, 2024, 4:54 p.m.
    Status: Monitoring
    Update: Bazaarvoice has identified the root cause and deployed a fix. We have confirmed that content has begun flowing into the affected client Connections portals. We will continue to monitor and confirm resolution. We will provide an update at the designated time below or when new information becomes available. [1204] <b>NEXT UPDATE:</b> Thurs, Jan 18th 4:00pm CST
  • Time: Jan. 18, 2024, 4:05 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an partial degradation of the Connections portal that is causing some brand content to not populate. Our team is actively investigating for the root cause. We will provide an update at the designated time below or when new information becomes available. [1204] <b>NEXT UPDATE:</b> Thurs, Jan 18h 4:00pm CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: Jan. 18, 2024, 4:43 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. [1202] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: Jan. 18, 2024, 2:11 p.m.
    Status: Monitoring
    Update: Bazaarvoice continues to monitor the implemented fix. The next update will be at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Jan 19, 2024, 10:00 am CST [1202]
  • Time: Jan. 17, 2024, 7:50 p.m.
    Status: Monitoring
    Update: Bazaarvoice has identified an intermittent degradation of submission that is causing a small percentage of submission application services to fail. A root cause has been determined with a fixed deployed. We are now monitoring to ensure resolution. We will provide an update at the designated time below or when new information becomes available. [1202] <b>NEXT UPDATE:</b> Wed, Jan 17th 4:00pm CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: Jan. 18, 2024, 10:07 a.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: Jan. 17, 2024, 9:16 p.m.
    Status: Monitoring
    Update: Bazaarvoice has successfully completed running all backfill reporting jobs. All new reports are processing as expected. We will continue to monitor. We will provide any necessary updates or resolve this incident by the designated time below. [1201] NEXT UPDATE: Thurs, Jan 18th 5:00pm CST
  • Time: Jan. 16, 2024, 7:36 p.m.
    Status: Monitoring
    Update: Bazaarvoice has restored reporting service and we have confirmed new reports can complete successfully. The fix is now being monitored. We are working on rerunning the backlog. Expected completion of backlog fill is end of day tomorrow. (Wed, Jan 17th) We will provide an update at the designated time below or when new information becomes available. [1201] NEXT UPDATE: Wed, Jan 17th 5:00pm CST
  • Time: Jan. 16, 2024, 5:07 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is causing a partial outage of services for reporting. This does not impact regularly scheduled reports. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. [1201] <b>NEXT UPDATE:</b> Tues, Jan 16th 5:00pm CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: Jan. 13, 2024, 2:57 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.
  • Time: Jan. 13, 2024, 5 a.m.
    Status: Monitoring
    Update: A fix has been implemented. Bazaarvoice will continue to monitor the situation. We will update you at the designated time below. <b>NEXT UPDATE:</b> Saturday, January 13, 2024, 10:00 am CST
  • Time: Jan. 13, 2024, 3:49 a.m.
    Status: Investigating
    Update: Bazaarvoice is continuing to investigate the root cause of the issue. We will update you at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Saturday, January 13 2024, 12:00 am CST If you have any questions, please get in touch with Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: Jan. 13, 2024, 1:57 a.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue causing an outage of display for Social Commerce. We are currently working to identify a resolution. <b>NEXT UPDATE:</b> Friday January 12, 2024, 10:00 pm CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: Jan. 12, 2024, 11:51 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is causing an outage of Social Commerce, this issues impacts Like2Buy and Galleries A root cause has been determined. We are actively working to resolve the issue. We will update you at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Friday January 12 2024, 8:00 pm CST [1200] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

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Frequently Asked Questions - Bazaarvoice

Is there a Bazaarvoice outage?
The current status of Bazaarvoice is: Minor Outage
Where can I find the official status page of Bazaarvoice?
The official status page for Bazaarvoice is here
How can I get notified if Bazaarvoice is down or experiencing an outage?
To get notified of any status changes to Bazaarvoice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Bazaarvoice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Bazaarvoice do?
Bazaarvoice empowers brands and retailers to utilize customer feedback, handle user-generated content efficiently, and interact with shoppers throughout their buying journey.

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