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Is there an Bazaarvoice outage?

Bazaarvoice status: Minor Outage

Last checked: 8 minutes ago

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Bazaarvoice outages and incidents

Outage and incident data over the last 30 days for Bazaarvoice.

There have been 4 outages or incidents for Bazaarvoice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Bazaarvoice

Outlogger tracks the status of these components for Xero:

Partner Integrations Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Case Submission Active
Live Chat Active
Phone Support Active
Component Status
Partner Integrations Active
Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Active
Case Submission Active
Live Chat Active
Phone Support Active

Latest Bazaarvoice outages and incidents.

View the latest incidents for Bazaarvoice and check for official updates:

Updates:

  • Time: Jan. 18, 2024, 5:03 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. [1197] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: Jan. 17, 2024, 10:31 p.m.
    Status: Monitoring
    Update: Bazaarvoice has restored lost photo galleries for most clients in the Social Commerce Portal. The ability to create new galleries in the Portal has already been reenabled. Bazaarvoice is still continuing to work with the remaining galleries for the remaining affected clients. Next updates will be provided at the designated time below or when new information becomes available: NEXT UPDATE: Thurs Jan. 18, 2024 4:00 pm CST [1197]
  • Time: Jan. 16, 2024, 11:07 p.m.
    Status: Monitoring
    Update: Bazaarvoice has restored lost photo galleries for most clients in the Social Commerce Portal. The ability to create new galleries in the Portal has already been reenabled. We will continue working to recover galleries for the remaining clients. Next updates will be provided at the designated time below or when new information becomes available: NEXT UPDATE: Wed Jan. 17, 2024 4:00 pm CST [1197]
  • Time: Jan. 12, 2024, 8:37 p.m.
    Status: Investigating
    Update: Bazaarvoice has restored lost photo galleries for most clients in the Social Commerce Portal. We will continue working to recover galleries for the remaining clients. The ability to create new galleries in the Portal has already been reenabled. Next updates will be provided at the designated time below or when new information becomes available: <b>NEXT UPDATE:</b> Tue. Jan. 16, 2024 4:00 pm CST [1197]
  • Time: Jan. 10, 2024, 8:31 p.m.
    Status: Investigating
    Update: Bazaarvoice continues to gradually recover lost galleries in Social Commerce Portal. The ability to create galleries in Social Commerce portal has already been restored. Next updates will be provided at the designated time below or when new information becomes available: <b>NEXT UPDATE:</b> Fri. Jan. 12, 2024 4:00 pm CST [1197]
  • Time: Jan. 9, 2024, 9:46 p.m.
    Status: Investigating
    Update: Bazaarvoice has restored the ability to create galleries and continues investigating the issue that causes galleries to disappear in Social Commerce Portal. Next updates will be provided at the designated time below or when new information becomes available: [1197] <b>NEXT UPDATE:</b> Wed. Jan. 10, 2024, 4pm CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: Jan. 9, 2024, 4:13 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue with Social Commerce that is preventing users from creating new galleries. A root cause has yet to be determined and Bazaarvoice is working on recovering old galleries and fixing gallery creation. We will provide an update at the designated time below or when new information becomes available. [1197] <b>NEXT UPDATE:</b> Tue. Jan. 9, 2024 4 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: Jan. 10, 2024, 3:52 p.m.
    Status: Resolved
    Update: Bazaarvoice has confirmed that the ability to add notes in Social Commerce portal is restored. This issue is resolved and this incident is being closed. This is the final update. If you have any questions, please contact Bazaarvoice Support. [1196] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: Jan. 9, 2024, 3:29 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for Social Commerce "Add Notes" feature. We will continue to monitor the status and provide updates at the designated time below or when new information becomes available: [1196] <b>NEXT UPDATE:</b> Wed. Jan. 10, 2024 11am CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: Jan. 8, 2024, 11:09 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue with Social Commerce that is preventing users from leaving notes using the "Add Notes" section. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. [1196] <b>NEXT UPDATE:</b> Wed. Jan. 10, 2024 11am CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: Dec. 15, 2023, 6:04 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.
  • Time: Dec. 14, 2023, 5:01 p.m.
    Status: Monitoring
    Update: Service has been successfully restored since 10:28 am CST, and we are actively monitoring the Social Commerce dashboard's status. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: Friday Dec 15, 2023, 12 pm CST [1194] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days) Posted Thursday, Dec 14, 11:00 AM CST
  • Time: Dec. 13, 2023, 5:19 p.m.
    Status: Monitoring
    Update: At 9:42 am CST, Bazaarvoice identified an issue leading to degraded performance in the Social Commerce Dashboard. This incident affected multiple workflows within the dashboard. Service was successfully restored at 10:28 am CST, and we are actively monitoring the dashboard's status. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Thursday, Dec 14, 2023, 12 pm CST [1194] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: Dec. 15, 2023, 4:30 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.
  • Time: Dec. 14, 2023, 10:59 p.m.
    Status: Monitoring
    Update: Bazaarvoice is continuing to monitor to confirm a complete resolution of the issue. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Fri. Dec. 15, 2023, 5pm CST
  • Time: Dec. 13, 2023, 10:18 p.m.
    Status: Monitoring
    Update: Bazaarvoice is actively monitoring to confirm a complete resolution of the issue. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Thursday, Dec. 14, 2023, 5pm CST
  • Time: Dec. 12, 2023, 10:12 p.m.
    Status: Monitoring
    Update: Bazaarvoice has taken steps to address the workbench degradation and C1 clients should now be able to access the workbench. We are continuing to monitor to ensure the issue is and will remain fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Wed. Dec. 13, 2023 5pm CST
  • Time: Dec. 12, 2023, 9:36 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is causing a degradation of the Workbench portal for clients on our c1 server cluster. Affected clients will not be able to access the workbench, impacting the ability to manage R&R and Q&A content (view, respond to, add notes to, etc.). Clients on c1 may also experience these content management issues via the Response API, which may impact 3rd party extensions (ex. Sprinklr). When accessing the workbench, the browser URL will include c1, c2, c3, etc. - only the subset of clients who see c1 are impacted. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. [1193] <b>NEXT UPDATE:</b> Tues. Dec. 12, 2023 5pm CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: Feb. 13, 2024, 6:39 p.m.
    Status: Resolved
    Update: Bazaarvoice has confirmed the data for Social Commerce Like2Buy Clickthrough analytics has been fully resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support [1192].
  • Time: Feb. 12, 2024, 10:58 p.m.
    Status: Monitoring
    Update: Bazaarvoice has confirmed the data backfill for Social Commerce Like2Buy Clickthrough analytics has been completed and is monitoring to verify that the issue is fully resolved. We will provide further updates at the designated time below or when new information is available: NEXT UPDATE: FEB 13, 2024, 5:00 PM CST [1206] If you have any questions, please contact Bazaarvoice Support.
  • Time: Feb. 9, 2024, 10:58 p.m.
    Status: Monitoring
    Update: Bazaarvoice expects to complete backfilling the data for Social Commerce Like2Buy Clickthrough analytics today. We will confirm the backfill was completed or provide a new ETA by our next update <b>NEXT UPDATE:</b> Feb 12, 2024, 5pm CST [1192]
  • Time: Feb. 5, 2024, 10:19 p.m.
    Status: Monitoring
    Update: Bazaarvoice continues to work on backfilling the data for Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. The backfill was impacted by a related incident today (Outage - Social Commerce Insights and related tabs) but completion is still expected this week. We will continue to monitor the status and provide updates at the designated time below or when new information becomes available: <b>NEXT UPDATE:</b> Feb 9, 2024, 5:00 pm CST [1192]
  • Time: Jan. 30, 2024, 10:40 p.m.
    Status: Monitoring
    Update: Bazaarvoice continues to work on backfilling the data for Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. We project the backfilling will be completed by early next week. We will continue to monitor the status and provide updates at the designated time below or when new information becomes available: <b>NEXT UPDATE:</b> Feb 5, 2024, 5:00 pm CST [1192]
  • Time: Jan. 23, 2024, 9:08 p.m.
    Status: Monitoring
    Update: Bazaarvoice is still working on backfilling the data for Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. We project the backfilling to be completed by next week. Nevertheless, We will continue to monitor the status and provide updates at the designated time below or when new information becomes available: <b>NEXT UPDATE:</b> Jan 30, 2024, 5:00 pm CST [1192]
  • Time: Jan. 10, 2024, 7:54 p.m.
    Status: Monitoring
    Update: Bazaarvoice is still working on backfilling the data for Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. The new timeframe for completion of backfilling data is Tuesday, January 23rd. We will continue to monitor the status and provide updates at the designated time below or when new information becomes available: <b>NEXT UPDATE:</b> Jan 23, 2024, 5:00 pm CST [1192]
  • Time: Jan. 5, 2024, 9:37 p.m.
    Status: Monitoring
    Update: Bazaarvoice is still working on backfilling the data for Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. Dev is now targeting Wednesday, January 10th as a completion date for backfilling the data. We will continue to monitor the status and provide updates at the designated time below or when new information becomes available: <b>NEXT UPDATE:</b> Jan 10, 2024, 5:00 pm CST
  • Time: Jan. 2, 2024, 10:15 a.m.
    Status: Monitoring
    Update: Bazaarvoice is in the process of backfilling the data for Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. The new tentative completion date is Friday, January 5th. We will continue to monitor the status and provide updates at the designated time below or when new information becomes available: <b>NEXT UPDATE:</b> Jan 5, 2024, 5:00 pm CST [1192]
  • Time: Dec. 20, 2023, 10:31 a.m.
    Status: Monitoring
    Update: Bazaarvoice is in the process of backfilling the data for Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. The new tentative completion date is Friday, December 22. We will continue to monitor the status and provide updates at the designated time below or whenever new information becomes available: <b>NEXT UPDATE:</b> Dec 22, 2023, 5:00 pm CST [1192]
  • Time: Dec. 8, 2023, 9:58 p.m.
    Status: Monitoring
    Update: Bazaarvoice has began backfilling the data for Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. The tentative completion date is Tuesday, December 19th. We will continue to monitor the status and provide updates at the designated time below or whenever new information becomes available: NEXT UPDATE: Dec 19, 2023, 5:00 PM CST [1192] If you have any questions, please contact Bazaarvoice Support.
  • Time: Dec. 7, 2023, 5:46 p.m.
    Status: Identified
    Update: Bazaarvoice has resolved the issue with the Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. We are in the process of backfilling data from November 1st to present for Clickthroughs and Clickthrough rate and expect no permanent loss in data. We will continue to monitor the status and provide updates at the designated time below or whenever new information becomes available: NEXT UPDATE: Dec 8, 2023, 12:00 PM CST If you have any questions, please contact Bazaarvoice Support [1192].
  • Time: Dec. 7, 2023, 1:49 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is causing a Social Commerce Like2Buy Clickthrough analytics Insights dashboard not to update correctly. We are currently investigating this issue and will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> Dec 07, 2023, 1:00 pm CST (1192) If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

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Frequently Asked Questions - Bazaarvoice

Is there a Bazaarvoice outage?
The current status of Bazaarvoice is: Minor Outage
Where can I find the official status page of Bazaarvoice?
The official status page for Bazaarvoice is here
How can I get notified if Bazaarvoice is down or experiencing an outage?
To get notified of any status changes to Bazaarvoice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Bazaarvoice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Bazaarvoice do?
Bazaarvoice empowers brands and retailers to utilize customer feedback, handle user-generated content efficiently, and interact with shoppers throughout their buying journey.

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