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Outage and incident data over the last 30 days for Bloomreach.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
Bloomreach Content SaaS | Active |
Bloomreach Cloud | Active |
Bloomreach Cloud APAC | Active |
Bloomreach Cloud EU-A (NL) | Active |
Bloomreach Cloud EU-B (NL2) | Active |
Bloomreach Cloud US | Active |
Bloomreach Cloud AWS | Active |
Asia Pacific Northeast (JP) | Active |
Asia Pacific Northeast (KR) | Active |
Asia Pacific Southeast (AU) | Active |
Asia Pacific Southeast (SG) | Active |
EU Central | Active |
EU West | Active |
US East | Active |
US Northeast | Active |
US Northwest | Active |
US West | Active |
Bloomreach Engagement | Active |
C7S | Active |
CIN | Active |
CIS | Active |
ENG | Active |
EU1 | Active |
EXP | Active |
US1 | Active |
Bloomreach Search & Merch | Active |
brSM EMEA | Active |
brSM US | Active |
View the latest incidents for Bloomreach and check for official updates:
Description: The vendor has restored the DNS settings. The DNS now correctly resolve and issue is therefore fixed
Status: Resolved
Impact: Critical | Started At: Aug. 15, 2024, 10:31 p.m.
Description: All customer stacks have been upgraded to the latest BRC version with a patch for this issue. The Site Protection and CMS Maintenance Mode features should no longer create any issues or outages in conjunction with production environment switches and/or Blue/Green deployments. If you notice any further issues in this area, please contact support.
Status: Resolved
Impact: Major | Started At: Aug. 13, 2024, 3:41 p.m.
Description: Dear Customer, Through our investigation we have not been able to reproduce the exact error using the latest version of the BRC (Bloomreach Cloud) platform. We strongly suspect that if either feature was enabled while the stack was running an older BRC (Bloomreach Cloud) version, that the Kubernetes secret created at that point could be at fault. Therefore for all environments currently using either feature, we have regenerated the secrets as a preventative measure. We have run further checks that there are no references to missing secrets. We do not expect further issues with these features during deployments. If you encounter an issue during a production deployment, please submit a high-priority ticket via Urgent@bloomreach.com. For any further questions or additional assistance, please contact the support team. Regards, Bloomreach Team
Status: Resolved
Impact: Major | Started At: Aug. 8, 2024, 11:40 a.m.
Description: Dear Customer, We are glad to inform you the feed processing availability has been restored. Please verify the availability of your Bloomreach applications and let us know if you are still experiencing any problems. We apologise for the inconvenience caused. If you have any further questions or need additional assistance, please reach out to support. Best regards, Bloomreach Support team
Status: Resolved
Impact: Major | Started At: July 9, 2024, 11:57 a.m.
Description: Dear Customer, We are glad to inform you the search has been restored. Please verify the availability of your Bloomreach applications and let us know if you are still experiencing any problems. We apologise for the inconvenience caused. If you have any further questions or need additional assistance, please reach out to support. Best regards, Bloomreach Support team
Status: Resolved
Impact: Minor | Started At: June 25, 2024, 6:15 a.m.
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