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Is there an Bloomreach outage?

Bloomreach status: Systems Active

Last checked: 3 minutes ago

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Bloomreach outages and incidents

Outage and incident data over the last 30 days for Bloomreach.

There have been 2 outages or incidents for Bloomreach in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Bloomreach

Outlogger tracks the status of these components for Xero:

Bloomreach Content SaaS Active
Asia Pacific Northeast (JP) Active
Asia Pacific Northeast (KR) Active
Asia Pacific Southeast (AU) Active
Asia Pacific Southeast (SG) Active
CA Central Active
EU Central Active
EU West Active
EU West-2 Active
US East Active
US Northeast Active
US Northwest Active
US West Active
C7S Active
CA1 Active
CIN Active
CIS Active
ENG Active
EU1 Active
EU2 Active
EXP Active
UK1 Active
US1 Active
US2 Active
US3 Active
Bloomreach Cloud APAC Active
Bloomreach Cloud EU-A (NL) Active
Bloomreach Cloud EU-B (NL2) Active
Bloomreach Cloud US Active
brSM EMEA Active
brSM US Active
Component Status
Bloomreach Content SaaS Active
Active
Asia Pacific Northeast (JP) Active
Asia Pacific Northeast (KR) Active
Asia Pacific Southeast (AU) Active
Asia Pacific Southeast (SG) Active
CA Central Active
EU Central Active
EU West Active
EU West-2 Active
US East Active
US Northeast Active
US Northwest Active
US West Active
Active
C7S Active
CA1 Active
CIN Active
CIS Active
ENG Active
EU1 Active
EU2 Active
EXP Active
UK1 Active
US1 Active
US2 Active
US3 Active
Active
Bloomreach Cloud APAC Active
Bloomreach Cloud EU-A (NL) Active
Bloomreach Cloud EU-B (NL2) Active
Bloomreach Cloud US Active
Active
brSM EMEA Active
brSM US Active

Latest Bloomreach outages and incidents.

View the latest incidents for Bloomreach and check for official updates:

Updates:

  • Time: Sept. 3, 2024, 2:07 p.m.
    Status: Resolved
    Update: The lag was successfully processed. This incident has been resolved.
  • Time: Sept. 3, 2024, 1:54 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. The current lag on tracking and imports should be resolved within an hour from now.
  • Time: Sept. 3, 2024, 1:40 p.m.
    Status: Investigating
    Update: There are currently delays in tracking and importing processes. The issue is being investigated.
  • Time: Sept. 3, 2024, 1:17 p.m.
    Status: Investigating
    Update: We are currently investigating this issue. Affected modules: imports.

Updates:

  • Time: Aug. 17, 2024, 5:51 a.m.
    Status: Resolved
    Update: The vendor has restored the DNS settings. The DNS now correctly resolve and issue is therefore fixed
  • Time: Aug. 16, 2024, 2:36 a.m.
    Status: Investigating
    Update: We have changed the default cdn domain to cin-cdn.bloomreach.co. Newly sent emails that do not use custom cnd domain will therefore use this domain for click tracking, etc. Links in emails sent before this change will be unreachable unless the DNS for the original domain is restored.
  • Time: Aug. 16, 2024, 12:59 a.m.
    Status: Investigating
    Update: To mitigate the DNS issues for infinario.com domains and subdomains, as a backup, it's possible to use these domains instead. This applies to the app, tracking to api in all SDKs, etc. cloud.infinario.com -> cin.bloomreach.co api.infinario.com -> cin-api.bloomreach.co public.infinario.com -> cin-cdn.bloomreach.co
  • Time: Aug. 16, 2024, 12:39 a.m.
    Status: Investigating
    Update: After the discussion with the vendor support, we have contacted a specialized team that handles the type of issue that is impacting us. Their expected resolution times are not acceptable, and as such we are preparing another domain as a backup. Customer action will be required for the backup solution to work.
  • Time: Aug. 15, 2024, 11:38 p.m.
    Status: Investigating
    Update: We are still in contact with the vendor support. We have not reached resolution with them yet
  • Time: Aug. 15, 2024, 10:31 p.m.
    Status: Investigating
    Update: A vendor providing DNS records suspended DNS for infinario.com domains due to reasons currently unknown to us. As a result, on CIN (cloud.infinario.com) domain and any private domain hosted on infinario.com, the engagement platform, it's tracking and external APIs will fail due to DNS resolution. Some users might not yet experience the issues as the DNS might be cached for them, but for any user (including end customer tracking via javascript) without cached DNS, the requests will fail. Our infrastructure team is currently in contact with vendor support to determine the cause and restore the DNS

Updates:

  • Time: Aug. 19, 2024, 3:33 p.m.
    Status: Resolved
    Update: All customer stacks have been upgraded to the latest BRC version with a patch for this issue. The Site Protection and CMS Maintenance Mode features should no longer create any issues or outages in conjunction with production environment switches and/or Blue/Green deployments. If you notice any further issues in this area, please contact support.
  • Time: Aug. 19, 2024, 2:11 p.m.
    Status: Identified
    Update: We are currently rolling out a patch release to all customer stacks to resolve this issue. You may notice the maintenance banner in your Mission Control. The rollout should be completed within a few hours.
  • Time: Aug. 14, 2024, 1:32 p.m.
    Status: Identified
    Update: Dear Customer, We have identified the bug in the "Set Production Environment" logic [https://xmdocumentation.bloomreach.com/bloomreach-cloud/reference-documentation/mark-an-environment-as-production.html], and we are working on a patch. We expect the patch to be rolled out to all customer stacks within two business days. If you must do a Production deployment, please disable the Site Protection and CMS Maintenance Mode in both the source and target (Blue and Green) environments, before starting the deployment process, and only re-enable it/them after the entire deployment process is complete. If you have any further questions or need additional assistance, please reach out to support. Apologies for the inconvenience caused. Best regards, Bloomreach Support Team
  • Time: Aug. 13, 2024, 3:41 p.m.
    Status: Investigating
    Update: Dear Customer, We are once again observing issues with our Site Protection and CMS Maintenance Mode features [https://xmdocumentation.bloomreach.com/bloomreach-cloud/reference-documentation/protect-environment.html] causing downtime during Blue/Green deployments. We recommend delaying any production deployments if either of these features is enabled in your Production Green or Blue environment, until we have deployed a patch. If you must do a Production deployment, please disable the Site Protection and CMS Maintenance Mode in both the source and target (Blue and Green) environments, before starting the deployment process, and only re-enable it after the entire deployment process is complete. If you have any further questions or need additional assistance, please reach out to support. Apologies for the inconvenience caused. Best regards, Bloomreach Support Team

Updates:

  • Time: Aug. 9, 2024, 3:50 p.m.
    Status: Resolved
    Update: Dear Customer, Through our investigation we have not been able to reproduce the exact error using the latest version of the BRC (Bloomreach Cloud) platform. We strongly suspect that if either feature was enabled while the stack was running an older BRC (Bloomreach Cloud) version, that the Kubernetes secret created at that point could be at fault. Therefore for all environments currently using either feature, we have regenerated the secrets as a preventative measure. We have run further checks that there are no references to missing secrets. We do not expect further issues with these features during deployments. If you encounter an issue during a production deployment, please submit a high-priority ticket via [email protected]. For any further questions or additional assistance, please contact the support team. Regards, Bloomreach Team
  • Time: Aug. 9, 2024, 3:45 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 8, 2024, 11:40 a.m.
    Status: Identified
    Update: Dear Customer, We are aware of an issue with our Site Protection and CMS Maintenance Mode features [KB article: https://xmdocumentation.bloomreach.com/bloomreach-cloud/reference-documentation/protect-environment.html] causing downtime during blue/green deployments. We recommend delaying any production deployments if either of these features is enabled in your production Green or Blue environment, until we have deployed a patch. If you must do a production deployment, please disable the Site Protection and CMS Maintenance Mode before starting the deployment process, and only re-enable it after the deployment is complete. We apologize for the inconvenience and will update you as soon as we have more information. Best Regards, Bloomreach Team

Updates:

  • Time: July 9, 2024, 1:34 p.m.
    Status: Resolved
    Update: Dear Customer, We are glad to inform you the feed processing availability has been restored. Please verify the availability of your Bloomreach applications and let us know if you are still experiencing any problems. We apologise for the inconvenience caused. If you have any further questions or need additional assistance, please reach out to support. Best regards, Bloomreach Support team
  • Time: July 9, 2024, 12:26 p.m.
    Status: Monitoring
    Update: Dear Customer, A fix has been implemented and we are monitoring the feed ingestion queue to confirm this incident has been resolved. Kind regards, Bloomreach Support team.
  • Time: July 9, 2024, 11:57 a.m.
    Status: Identified
    Update: Dear Customer, We have detected issues with feed processing for Bloomreach Discovery. Other parts of the platform were not affected. Our engineering team has identified the issue and we are actively monitoring the queued feed ingestion jobs and will confirm once incident has been resolved. Regards, Bloomreach Support Team

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Frequently Asked Questions - Bloomreach

Is there a Bloomreach outage?
The current status of Bloomreach is: Systems Active
Where can I find the official status page of Bloomreach?
The official status page for Bloomreach is here
How can I get notified if Bloomreach is down or experiencing an outage?
To get notified of any status changes to Bloomreach, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Bloomreach every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Bloomreach do?
Bloomreach uses AI and real-time data to personalize the e-commerce experience, connecting customers with what they want to see.

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