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Is there an Bloomreach outage?

Bloomreach status: Systems Active

Last checked: 3 minutes ago

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Bloomreach outages and incidents

Outage and incident data over the last 30 days for Bloomreach.

There have been 2 outages or incidents for Bloomreach in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Bloomreach

Outlogger tracks the status of these components for Xero:

Bloomreach Content SaaS Active
Asia Pacific Northeast (JP) Active
Asia Pacific Northeast (KR) Active
Asia Pacific Southeast (AU) Active
Asia Pacific Southeast (SG) Active
CA Central Active
EU Central Active
EU West Active
EU West-2 Active
US East Active
US Northeast Active
US Northwest Active
US West Active
C7S Active
CA1 Active
CIN Active
CIS Active
ENG Active
EU1 Active
EU2 Active
EXP Active
UK1 Active
US1 Active
US2 Active
US3 Active
Bloomreach Cloud APAC Active
Bloomreach Cloud EU-A (NL) Active
Bloomreach Cloud EU-B (NL2) Active
Bloomreach Cloud US Active
brSM EMEA Active
brSM US Active
Component Status
Bloomreach Content SaaS Active
Active
Asia Pacific Northeast (JP) Active
Asia Pacific Northeast (KR) Active
Asia Pacific Southeast (AU) Active
Asia Pacific Southeast (SG) Active
CA Central Active
EU Central Active
EU West Active
EU West-2 Active
US East Active
US Northeast Active
US Northwest Active
US West Active
Active
C7S Active
CA1 Active
CIN Active
CIS Active
ENG Active
EU1 Active
EU2 Active
EXP Active
UK1 Active
US1 Active
US2 Active
US3 Active
Active
Bloomreach Cloud APAC Active
Bloomreach Cloud EU-A (NL) Active
Bloomreach Cloud EU-B (NL2) Active
Bloomreach Cloud US Active
Active
brSM EMEA Active
brSM US Active

Latest Bloomreach outages and incidents.

View the latest incidents for Bloomreach and check for official updates:

Updates:

  • Time: April 19, 2024, 1:49 p.m.
    Status: Resolved
    Update: Dear Customer, We are pleased to inform you the feed processing capabilities have been fully resolved. Regards, Bloomreach Support Team.
  • Time: April 19, 2024, 12:47 p.m.
    Status: Monitoring
    Update: Dear Customer, A fix has been implemented and data processing has been resumed. We are actively monitoring the queued feed ingestion jobs and will confirm once incident has been resolved. Regards, Bloomreach Support Team
  • Time: April 19, 2024, 12:31 p.m.
    Status: Identified
    Update: Dear Customer, The issue has been identified and our teams are working on implementing the fix. Regards, Bloomreach Support Team.
  • Time: April 19, 2024, 11:52 a.m.
    Status: Investigating
    Update: Dear Customer, We have detected issues with feed processing for Bloomreach Discovery .Other parts of the platform are not affected. Our engineering team is actively involved and further investigating the issue. Regards, Bloomreach Support Team.

Updates:

  • Time: March 15, 2024, 2:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 15, 2024, 1:46 p.m.
    Status: Monitoring
    Update: A fix has been implemented the lag is getting processed, we are monitoring the situation.
  • Time: March 15, 2024, 1:14 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 15, 2024, 1:13 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: March 12, 2024, 12:09 p.m.
    Status: Resolved
    Update: Normal traffic for Transactional Email API was restored.
  • Time: March 12, 2024, 11:54 a.m.
    Status: Identified
    Update: The issue was identified to be caused by an error in configuration related to an update. A fix is being deployed and the transactional API full availability should resume shortly.
  • Time: March 12, 2024, 11:15 a.m.
    Status: Investigating
    Update: We have received multiple reports about Transactional Email API returning errors. We started the investigation.

Updates:

  • Time: March 13, 2024, 10:27 a.m.
    Status: Resolved
    Update: Dear Customer, The situation has remained stable for several hours, the internal monitoring doesn’t show any problem. Therefore, we are closing the incident. The root cause has been identified: a 3rd party tool was upgraded and it introduced a bug that caused networking issue on the nodes of several clusters. The Bloomreach team has identified a list of potential improvement to prevent or mitigate the impact of similar situation in the future. Kind regards, Bloomreach Support team.
  • Time: March 12, 2024, 5:11 p.m.
    Status: Monitoring
    Update: Dear Customer, Further mitigation has been applied and the situation is currently stable. However, the team is still observing and closely monitoring the clusters while working on a permanent fix that we expect to rollout tomorrow. As soon as we have any new updates, we will share with you. Kind regards, Bloomreach Support team.
  • Time: March 12, 2024, 2:46 p.m.
    Status: Identified
    Update: Dear Customer, We are continuing to work with our upstream provider to investigate the internal DNS issue. We do not have an ETA for a resolution at the moment. In the meantime, the Bloomreach SRE team is putting all the effort in order to mitigate the impact on the affected clusters. As soon as we have any new updates, or an estimated resolution time, we will share with you. Kind regards, Bloomreach Support team.
  • Time: March 12, 2024, 11:58 a.m.
    Status: Identified
    Update: Dear Customer, We are continuing to work with our upstream provider to investigate the internal DNS issue. We do not have an ETA for a resolution at the moment. In the meantime, the Bloomreach SRE team is putting all the effort in order to mitigate the impact on the affected clusters. As soon as we have any new updates, or an estimated resolution time, we will share with you.
  • Time: March 12, 2024, 10:47 a.m.
    Status: Identified
    Update: Dear Customer, Unfortunately the issue the internal DNS has become apparent again this morning and we are working again with our upstream provider on a resolution of the problem. However, we do not have an ETA at the moment. In the meantime, the Bloomreach SRE team is putting all the effort in order to mitigate the impact on the affected clusters. As soon as we have any new updates, or an estimated resolution time, we will share with you. Kind regards, Bloomreach Support team.
  • Time: March 11, 2024, 9:02 p.m.
    Status: Monitoring
    Update: Dear Customer, A fix has been rolled out and the team is monitoring the situation. As soon as we have any new updates, or an estimated resolution time, we will be sure to share it with you. Kind regards, Bloomreach Support team.
  • Time: March 11, 2024, 7:43 p.m.
    Status: Monitoring
    Update: Dear Customer, A mitigation action is being applied and the team is monitoring the situation. As soon as we have any new updates, or an estimated resolution time, we will be sure to share it with you. Kind regards, Bloomreach Support team.
  • Time: March 11, 2024, 6:33 p.m.
    Status: Monitoring
    Update: Dear Customer, A mitigation action is being applied and the team is monitoring the situation. As soon as we have any new updates, or an estimated resolution time, we will be sure to share it with you. Kind regards, Bloomreach Support team.
  • Time: March 11, 2024, 5:25 p.m.
    Status: Monitoring
    Update: Dear Customer, A mitigation action is being applied and the team is monitoring the situation. As soon as we have any new updates, or an estimated resolution time, we will be sure to share with you. Kind regards, Bloomreach Support team.
  • Time: March 11, 2024, 4:12 p.m.
    Status: Identified
    Update: Dear Customer, The issue has been identified as an internal DNS issue and we are working with our upstream provider on a resolution of the problem. However, we do not have an ETA at the moment. In the meantime, the Bloomreach SRE team is putting all the effort in order to mitigate the impact on the affected clusters. As soon as we have any new updates, or an estimated resolution time, we will share with you. Kind regards, Bloomreach Support team.
  • Time: March 11, 2024, 3:09 p.m.
    Status: Identified
    Update: Dear Customer, The issue has been identified as an internal DNS issue and we are working with our upstream provider on a resolution of the problem. However, we do not have an ETA at the moment. In the meantime, the Bloomreach SRE team is putting all the effort in order to mitigate the impact on the affected clusters. As soon as we have any new updates, or an estimated resolution time, we will share with you. Kind regards, Bloomreach Support team.
  • Time: March 11, 2024, 2:06 p.m.
    Status: Investigating
    Update: Dear Customer, Our internal monitoring is reporting unavailability of nodes on multiple clusters. We are in close contact with our upstream provider to further investigate the problem. As soon as we have any new updates, or an estimated resolution time, we will share with you. Kind regards, Bloomreach Support team.
  • Time: March 11, 2024, 1 p.m.
    Status: Investigating
    Update: Dear Customer, Our internal monitoring is reporting unavailability of nodes on multiple clusters. We are in close contact with our upstream provider to further investigate the problem. As soon as we have any new updates, or an estimated resolution time, we will share with you. Kind regards, Bloomreach Support team.
  • Time: March 11, 2024, noon
    Status: Investigating
    Update: Dear Customer, Our internal monitoring is reporting unavailability of nodes on multiple clusters. We are in close contact with our upstream provider to further investigate the problem. As soon as we have any new updates, or an estimated resolution time, we will share with you. Kind regards, Bloomreach Support team.
  • Time: March 11, 2024, 10:55 a.m.
    Status: Investigating
    Update: Dear Customer, Our internal monitoring is reporting unavailability of nodes on multiple clusters. We are in close contact with our upstream provider to further investigate the problem. As soon as we have any new updates, or an estimated resolution time, we will share with you. Kind regards, Bloomreach Support team.
  • Time: March 11, 2024, 9:48 a.m.
    Status: Investigating
    Update: Dear Customer, Our internal monitoring is reporting unavailability of nodes on multiple clusters. We are in close contact with our upstream provider to further investigate the problem. As soon as we have any new updates, or an estimated resolution time, we will be sure to share with you. Kind regards, Bloomreach Support team.

Updates:

  • Time: March 7, 2024, 2:47 p.m.
    Status: Resolved
    Update: We are pleased to inform you the incident has been resolved and the Content SaaS CMS application is fully operational.
  • Time: March 7, 2024, 2:33 p.m.
    Status: Monitoring
    Update: We are aware that some clients are having issues with our Content SaaS CMS application. We are continuing to monitor. Our apologies for the inconvenience. Should you have any questions, please feel free to reach out to [email protected] Kind regards, Bloomreach Support team

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Frequently Asked Questions - Bloomreach

Is there a Bloomreach outage?
The current status of Bloomreach is: Systems Active
Where can I find the official status page of Bloomreach?
The official status page for Bloomreach is here
How can I get notified if Bloomreach is down or experiencing an outage?
To get notified of any status changes to Bloomreach, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Bloomreach every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Bloomreach do?
Bloomreach uses AI and real-time data to personalize the e-commerce experience, connecting customers with what they want to see.

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