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Is there an Bloomreach outage?

Bloomreach status: Systems Active

Last checked: 8 minutes ago

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Bloomreach outages and incidents

Outage and incident data over the last 30 days for Bloomreach.

There have been 2 outages or incidents for Bloomreach in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Bloomreach

Outlogger tracks the status of these components for Xero:

Bloomreach Content SaaS Active
Asia Pacific Northeast (JP) Active
Asia Pacific Northeast (KR) Active
Asia Pacific Southeast (AU) Active
Asia Pacific Southeast (SG) Active
CA Central Active
EU Central Active
EU West Active
EU West-2 Active
US East Active
US Northeast Active
US Northwest Active
US West Active
C7S Active
CA1 Active
CIN Active
CIS Active
ENG Active
EU1 Active
EU2 Active
EXP Active
UK1 Active
US1 Active
US2 Active
US3 Active
Bloomreach Cloud APAC Active
Bloomreach Cloud EU-A (NL) Active
Bloomreach Cloud EU-B (NL2) Active
Bloomreach Cloud US Active
brSM EMEA Active
brSM US Active
Component Status
Bloomreach Content SaaS Active
Active
Asia Pacific Northeast (JP) Active
Asia Pacific Northeast (KR) Active
Asia Pacific Southeast (AU) Active
Asia Pacific Southeast (SG) Active
CA Central Active
EU Central Active
EU West Active
EU West-2 Active
US East Active
US Northeast Active
US Northwest Active
US West Active
Active
C7S Active
CA1 Active
CIN Active
CIS Active
ENG Active
EU1 Active
EU2 Active
EXP Active
UK1 Active
US1 Active
US2 Active
US3 Active
Active
Bloomreach Cloud APAC Active
Bloomreach Cloud EU-A (NL) Active
Bloomreach Cloud EU-B (NL2) Active
Bloomreach Cloud US Active
Active
brSM EMEA Active
brSM US Active

Latest Bloomreach outages and incidents.

View the latest incidents for Bloomreach and check for official updates:

Updates:

  • Time: March 5, 2024, 11:26 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 5, 2024, 11:01 a.m.
    Status: Monitoring
    Update: The issue has been fixed - teams are monitoring the environment.
  • Time: March 5, 2024, 10:53 a.m.
    Status: Identified
    Update: Update Impact: Impact is strictly in the UI, no business impact on any existing use cases
  • Time: March 5, 2024, 10:50 a.m.
    Status: Identified
    Update: The issue has been identified. Fix is on the way ETA ~30minutes
  • Time: March 5, 2024, 10:46 a.m.
    Status: Investigating
    Update: Users are experiencing 4xx errors when navigating withing the Engagement application.

Updates:

  • Time: Feb. 12, 2024, 6:29 p.m.
    Status: Resolved
    Update: The database was recovered. Tracking and Imports lag was processed and data ingestion is fully operational. Web experience is fully operational. Campaigns lag was processed and campaigns are fully operational.
  • Time: Feb. 12, 2024, 5:55 p.m.
    Status: Monitoring
    Update: Our developer team has restarted the database and we can see affected components starting to recover. Monitoring to make sure the lag is being processed as expected.
  • Time: Feb. 12, 2024, 5:32 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 12, 2024, 5:28 p.m.
    Status: Investigating
    Update: We are currently investigating the issue. Impacted are Web personalization (unavailable), analytics (unavailable), and delay on campaigns and tracking.

Updates:

  • Time: Feb. 5, 2024, 5:10 a.m.
    Status: Resolved
    Update: Client has been advised not to use a bad design of the campaigns. The lags are now processed and operation back in normal
  • Time: Feb. 5, 2024, 4:38 a.m.
    Status: Monitoring
    Update: Internal brokers and replicas were upscaled to help the lag processing. We are currently monitoring the situation.
  • Time: Feb. 5, 2024, 4:37 a.m.
    Status: Identified
    Update: The issue has been identified at 4:30 CET. The issue has been caused by a huge property update campaign that was manually triggered by one of the clients. Lag is still being processed. There is no data loss.
  • Time: Feb. 5, 2024, 4:03 a.m.
    Status: Investigating
    Update: Campaing event triggers crashlooping on memory. The memory usage is huge. It's being overly processed but still useing huge amount of memory The massive property update is also causing IMF oplog lag Tracking lag currently on 50m

Updates:

  • Time: Dec. 24, 2023, 5:24 p.m.
    Status: Resolved
    Update: Time: 16:01 and 16:19 CET There was an ext (data) API degradation between 16:01 and 16:19 CET. The system is currently fully operational. Potentially impacted features during this interruption: recommendation serving, catalog API (updates, fetching data), fetching customer attributes. EXP instance has experienced slight delays - the service was otherwise available. EU1 instance has experienced brief service unavailability at some intervals during the mentioned time period.

Updates:

  • Time: Nov. 20, 2023, 9:23 p.m.
    Status: Resolved
    Update: The lag has been resolved, and the platform is now fully back online. The root cause analysis will be shared with Customer Success Managers in the upcoming days.
  • Time: Nov. 20, 2023, 8:38 p.m.
    Status: Monitoring
    Update: We expect the tracking and import lag to be resolved within the next 2 hours. Campaigns are gradually resuming operations and processing accumulated lag, with an estimated completion within the next 2 hours. Regrettably, failed campaigns will require manual restarts. Our next update is scheduled for 23:30 CET or earlier if there are significant changes in the situation.
  • Time: Nov. 20, 2023, 8:07 p.m.
    Status: Identified
    Update: The platform's recovery is slower than anticipated. Although the application is operational, it's experiencing slowness, resulting in a complete halt of campaign processing. Our next update is scheduled for 22:00 CET or earlier if there are significant changes in the situation.
  • Time: Nov. 20, 2023, 7:04 p.m.
    Status: Identified
    Update: Our engineering teams have implemented the fix, and platform recovery is now in progress. We anticipate the platform's functionality to be restored within the next 60 minutes. At the moment, the accommodated lag is not yet determined. We'll communicate this information after the platform is fully back online.
  • Time: Nov. 20, 2023, 6:31 p.m.
    Status: Investigating
    Update: Our engineering teams continue to investigate to identify the root cause. We anticipate a potential solution within the next 60 minutes. Our next update is scheduled for 20:30 CET, or earlier if there are significant changes in the situation.
  • Time: Nov. 20, 2023, 5:34 p.m.
    Status: Investigating
    Update: Teams are still investigating and trying to identify the root cause. The scale of impact and ETA is currently not known. We will provide an update at 19:30 CET
  • Time: Nov. 20, 2023, 4:54 p.m.
    Status: Investigating
    Update: We are currently experiencing an outage on the EXP instance. The team is working on a fix.

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Frequently Asked Questions - Bloomreach

Is there a Bloomreach outage?
The current status of Bloomreach is: Systems Active
Where can I find the official status page of Bloomreach?
The official status page for Bloomreach is here
How can I get notified if Bloomreach is down or experiencing an outage?
To get notified of any status changes to Bloomreach, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Bloomreach every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Bloomreach do?
Bloomreach uses AI and real-time data to personalize the e-commerce experience, connecting customers with what they want to see.

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