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Is there an BlueTie outage?

BlueTie status: Systems Active

Last checked: 8 minutes ago

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BlueTie outages and incidents

Outage and incident data over the last 30 days for BlueTie.

There have been 0 outages or incidents for BlueTie in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for BlueTie

Outlogger tracks the status of these components for Xero:

BlueTie Drive File & Folder backup and sharing Active
Elevate VOIP Active
Google Workspace / GMail Active
Hosted Exchange (non-Office 365) Active
Office365 Services Active
Sharesync File & Folder backup and sharing Active
Sophos Email Security Active
API Active
Inbound Email Delivery Active
Outbound Email Deliverability Active
POP-IMAP-SMTP Active
Webmail Active
Component Status
Active
BlueTie Drive File & Folder backup and sharing Active
Elevate VOIP Active
Google Workspace / GMail Active
Hosted Exchange (non-Office 365) Active
Office365 Services Active
Sharesync File & Folder backup and sharing Active
Sophos Email Security Active
Active
API Active
Inbound Email Delivery Active
Outbound Email Deliverability Active
POP-IMAP-SMTP Active
Webmail Active

Latest BlueTie outages and incidents.

View the latest incidents for BlueTie and check for official updates:

Updates:

  • Time: Sept. 24, 2022, 4:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 23, 2022, 6:01 p.m.
    Status: Monitoring
    Update: We communicated with AVG/AVAST and have been told that the URL has been "removed from detection". They said it could take up to 24 hours to propagate the update to clients. We will monitor the situation and close this ticket out over the weekend.
  • Time: Sept. 23, 2022, 2:35 p.m.
    Status: Investigating
    Update: Some users are reporting that AVG and AVAST antivirus systems are blocking their ability to login to BlueTie Webmail. BlueTie is attempting to engage with both providers. In the meantime, if you are experiencing these issues, you will be able to resolve them yourself using the instructions below. AVG Users should follow these instructions provided by AVG support: If you believe this is a false detection by AVG, please add the URL to AVG exceptions list (at your own risk) as described here: https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Antivirus-scan-exclusions Then report the incorrect detection to AVG developers from this website https://www.avg.com/en-ww/false-positive-file-form. They will be glad to analyze and add the URL to our white list. AVAST users should follow the instructions provided on the AVG support site: https://support.avast.com/en-us/article/use-antivirus-blocked-allowed-apps/#pc

Updates:

  • Time: Sept. 24, 2022, 4:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 23, 2022, 6:01 p.m.
    Status: Monitoring
    Update: We communicated with AVG/AVAST and have been told that the URL has been "removed from detection". They said it could take up to 24 hours to propagate the update to clients. We will monitor the situation and close this ticket out over the weekend.
  • Time: Sept. 23, 2022, 2:35 p.m.
    Status: Investigating
    Update: Some users are reporting that AVG and AVAST antivirus systems are blocking their ability to login to BlueTie Webmail. BlueTie is attempting to engage with both providers. In the meantime, if you are experiencing these issues, you will be able to resolve them yourself using the instructions below. AVG Users should follow these instructions provided by AVG support: If you believe this is a false detection by AVG, please add the URL to AVG exceptions list (at your own risk) as described here: https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Antivirus-scan-exclusions Then report the incorrect detection to AVG developers from this website https://www.avg.com/en-ww/false-positive-file-form. They will be glad to analyze and add the URL to our white list. AVAST users should follow the instructions provided on the AVG support site: https://support.avast.com/en-us/article/use-antivirus-blocked-allowed-apps/#pc

Updates:

  • Time: Sept. 15, 2022, 3:51 p.m.
    Status: Resolved
    Update: Potential Business Impact Some users may be unable to connect to their mailboxes in Outlook, OWA and via mobile devices. Login to Control panels and 2FA authentication may be unavailable.

Updates:

  • Time: Sept. 15, 2022, 3:51 p.m.
    Status: Resolved
    Update: Potential Business Impact Some users may be unable to connect to their mailboxes in Outlook, OWA and via mobile devices. Login to Control panels and 2FA authentication may be unavailable.

Updates:

  • Time: Nov. 9, 2022, 1:38 p.m.
    Status: Resolved
    Update: We have completed a major overhaul of our mail storage subsystem, yielding extremely good results. This incident will be closed.
  • Time: Oct. 18, 2022, 11:13 a.m.
    Status: Monitoring
    Update: Last evening around 5:15pm our storage team was investigating and performed a failover operation that was supposed to be seamless. Some Mailstores lost access and we needed to recover them. There was about 20-25 minutes for recovery of all servers. All systems are operating normally at this time.
  • Time: Oct. 17, 2022, 10:03 p.m.
    Status: Monitoring
    Update: There was an issue around 5:20PM today which caused email services to be briefly unavailable. All services are fully functional at this time.
  • Time: Oct. 17, 2022, 3:06 p.m.
    Status: Monitoring
    Update: We are monitoring systems for slowness today. We will be engaging with our storage vendor to complete an emergency update of the storage firmware. The vendor believes that the firmware is directly related to this issue. Notification will be forthcoming through email.
  • Time: Aug. 24, 2022, 4:04 a.m.
    Status: Monitoring
    Update: Maintenance is complete for tonight. All services are back online. Storage firmware upgrade did not complete per manufacture's instruction. We have contacted the vendor and will continue to monitor system performance in the meantime.
  • Time: Aug. 24, 2022, 3:32 a.m.
    Status: Monitoring
    Update: Planned downtime is underway.
  • Time: Aug. 22, 2022, 5:50 p.m.
    Status: Monitoring
    Update: As of 12:30PM, performance has been restored to all aspects of BlueTie systems. We are reviewing options and may communicate an emergency maintenance window for this evening.
  • Time: Aug. 22, 2022, 2:44 p.m.
    Status: Investigating
    Update: We are currently investigating an issue which is causing general slowness of the BlueTie Webmail, POP and IMAP services. Inbound email delivery is also impacted. We believe this to be storage subsystem related.

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Frequently Asked Questions - BlueTie

Is there a BlueTie outage?
The current status of BlueTie is: Systems Active
Where can I find the official status page of BlueTie?
The official status page for BlueTie is here
How can I get notified if BlueTie is down or experiencing an outage?
To get notified of any status changes to BlueTie, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of BlueTie every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does BlueTie do?
BlueTie offers cloud-based software and email services to keep businesses operational and accessible from any location.

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