Is there an Branch outage?

Branch status: Systems Active

Last checked: 6 minutes ago

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Branch outages and incidents

Outage and incident data over the last 30 days for Branch.

There have been 0 outages or incidents for Branch in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Branch

Outlogger tracks the status of these components for Xero:

API Active
Dashboard Active
Deep Linking Active
Export API Active
Journeys Active
Link Redirection Active
Webhooks Active
Component Status
API Active
Dashboard Active
Deep Linking Active
Export API Active
Journeys Active
Link Redirection Active
Webhooks Active

Latest Branch outages and incidents.

View the latest incidents for Branch and check for official updates:

Updates:

  • Time: Aug. 29, 2024, 4:57 p.m.
    Status: Resolved
    Update: As of 9:00 am PST (16:00 UTC), we have confirmed the fix applied by Google has normalised the event attributions.
  • Time: Aug. 29, 2024, 4:50 a.m.
    Status: Monitoring
    Update: Our team in collaboration with Google has been able to identify the root cause and have applied a fix. We are monitoring the situation.
  • Time: Aug. 27, 2024, 3:33 a.m.
    Status: Investigating
    Update: Starting August 26th at around 9:00 am PST (16:00 UTC), we have identified drop in attributions from Google for iOS. Our internal teams are investigating the issue.

Updates:

  • Time: Aug. 23, 2024, 10:38 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 23, 2024, 3:10 p.m.
    Status: Investigating
    Update: We are currently experiencing an error: "Something went wrong. Please refresh or contact support." when Liveview section within the Branch Dashboard is clicked. Our internal teams are investigating the issue.

Updates:

  • Time: Aug. 21, 2024, 6:32 p.m.
    Status: Resolved
    Update: We’ve released a change to improve the end user experience by reducing the Deepview’s auto-fallback-redirect delay. As a result, if the link has a web URL set that is configured for App Links, the app will be opened by this mechanism very shortly after showing the Deepview. We will continue to investigate solutions to iterate and optimize the user experience.
  • Time: Aug. 20, 2024, 4:16 p.m.
    Status: Identified
    Update: We have identified a change in the functionality of Facebook Messenger that is resulting in URL schemes to not be launched. As a result, deep linking functionality is impacted. We have reached out to Meta to identify the changes as well as exploring work arounds.

Updates:

  • Time: July 31, 2024, 1:52 p.m.
    Status: Resolved
    Update: We identified the issue with network configurations and Universal Email Services have now been restored.
  • Time: July 31, 2024, 1:50 p.m.
    Status: Investigating
    Update: We identified the issue with network configurations and Universal Email Services have now been restored.
  • Time: July 31, 2024, 1:40 p.m.
    Status: Investigating
    Update: As of 4 AM PT, we started to see high error rates with redirection of Universal Email Links, resulting in links not accessible. Engineering Team is investigating.

Updates:

  • Time: July 22, 2024, 3:14 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 19, 2024, 4:06 p.m.
    Status: Monitoring
    Update: Branch is not affected by the CrowdStrike software update. This update is causing widespread issues for many IT teams worldwide, particularly with Windows systems. While we may experience challenges in reaching and interacting with customers who use Microsoft services like Teams, all of Branch's backend services and systems remain unaffected. We are monitoring the situation closely and will reach out should anything change.

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Frequently Asked Questions - Branch

Is there a Branch outage?
The current status of Branch is: Systems Active
Where can I find the official status page of Branch?
The official status page for Branch is here
How can I get notified if Branch is down or experiencing an outage?
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