Branch outages and incidents
Outage and incident data over the last 30 days for Branch.
There have been 0 outages or incidents for Branch in the last 30 days.
Severity Breakdown:
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Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| Dashboard | Active |
| Deep Linking | Active |
| Export API | Active |
| Journeys | Active |
| Link Redirection | Active |
| Webhooks | Active |
Latest Branch outages and incidents.
View the latest incidents for Branch and check for official updates:
Discrepancy with SKAN attributed data
Description: Backfill has now been completed. The data displayed in the dashboard should now be complete and accurate, no data was lost. If any exports containing SKAN data were preformed during this time we advise on exporting once again to ensure data accuracy.
Status: Resolved
Impact: Minor | Started At: March 22, 2024, 6:54 a.m.
Updates:
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Time: March 22, 2024, 7:24 p.m.Status: ResolvedUpdate: Backfill has now been completed. The data displayed in the dashboard should now be complete and accurate, no data was lost. If any exports containing SKAN data were preformed during this time we advise on exporting once again to ensure data accuracy.
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Time: March 22, 2024, 4:36 p.m.Status: InvestigatingUpdate: We have identified the discrepancy was related to duplicate SKAN data being displayed as part of SKAN migration. Our engineering teams are now preforming a backfill to correctly display attributed data. Once the backfill has been completed the dashboard will once again reflect the correct values. If any exports containing SKAN data were preformed during this time we advise on exporting once again to ensure data accuracy.
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Time: March 22, 2024, 6:54 a.m.Status: InvestigatingUpdate: Starting 7th March 2024, customers would observe incorrect SKAN-attributed data on the Branch dashboard. Any data that includes SKAN-attributed data exported during this time might also include incorrect data. Our Engineering team is actively working on fixing this issue.
Dashboard Inaccessible
Description: Dashboard services have returned to normal, no data was affected.
Status: Resolved
Impact: Major | Started At: March 18, 2024, 2:20 p.m.
Updates:
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Time: March 18, 2024, 8:20 p.m.Status: ResolvedUpdate: Dashboard services have returned to normal, no data was affected.
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Time: March 18, 2024, 3:13 p.m.Status: MonitoringUpdate: Dashboard services have stabilized, our teams are now monitoring
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Time: March 18, 2024, 2:20 p.m.Status: InvestigatingUpdate: We are observing an issue with our Dashboard Service. Users might see latency with the Dashboard loading or face an error while trying to access the Branch Dashboard. Our Engineering Teams are actively Investigating.
Links issue
Description: Our engineers have now resolved the issue. Since 7:55am, link redirection is working as expected and error rates and latency have returned to normal.
Status: Resolved
Impact: Minor | Started At: Feb. 21, 2024, 4:05 p.m.
Updates:
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Time: Feb. 21, 2024, 4:29 p.m.Status: ResolvedUpdate: Our engineers have now resolved the issue. Since 7:55am, link redirection is working as expected and error rates and latency have returned to normal.
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Time: Feb. 21, 2024, 4:05 p.m.Status: InvestigatingUpdate: As of 5:35am PST we are investigating an issue with links and link redirection
Attribution data missing for custom events on the Branch dashboard
Description: Our Engineering team has applied a fix and the custom events metrics should show up as expected on dashboard reports.
Status: Resolved
Impact: Minor | Started At: Feb. 20, 2024, 5:39 a.m.
Updates:
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Time: Feb. 20, 2024, 7:12 a.m.Status: ResolvedUpdate: Our Engineering team has applied a fix and the custom events metrics should show up as expected on dashboard reports.
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Time: Feb. 20, 2024, 5:39 a.m.Status: InvestigatingUpdate: As of 7.30 PM PT we are facing issues displaying custom event metrics on the dashboard. Users might see incorrect null values for custom events. Our Engineering team is currently investigating.
Delay in real time data
Description: The issue has now been resolved. We expect real time data to catch up shortly.
Status: Resolved
Impact: None | Started At: Feb. 14, 2024, 8:47 p.m.
Updates:
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Time: Feb. 14, 2024, 9:15 p.m.Status: ResolvedUpdate: The issue has now been resolved. We expect real time data to catch up shortly.
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Time: Feb. 14, 2024, 8:47 p.m.Status: InvestigatingUpdate: Around 11:55 am PST our engineering team identified an issue leading to a delay of displaying real time data within the dashboard. We are currently investigating
